Aeon Connect Travels Customer Care

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

I was abused by the bus owner himself and asked me to get down from his bus around 75kms before from my actual dropping point in ernakulam instead of ettumanur in kottayam. And this guy told the reason behind that is his bus is already delayed for it’s next service to bangalore. What’ the heck is this? This # only listed the bus as it’s plying between bangalore and kottayam a d how can he just drop anyone at any point of his interest and not giving ears to what a passenger has to say? I have the recording of him abusing me. How can you list such hopeless servicez in your portal without a background check? It’s happening for the second time with me with this operator. The owner whose number is [protected] (Some agy george as per truecaller) was such a rude person i have ever met and he speaks as if he is the only one operates scania buses to kerala. And same was the experience with other dew passengers who were left on the way along with me. And all these happened at 8.30pm in the night and what would have happend to a lady passenger if there and left like this at some random places by such a lousy service

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

Bus journey details from bangalore to hyderabad on 27/09/2017 are pnr: 201201, seat no: a4, reporting time: 01:15 pm, boarding: marathahalli pickup van/bus at 01:30 pm, address: opp. Kalamandir, bus no: ka 01 ae 9659, driver name: aeon connect crew, mobile: [protected].
I have booked aeon ticket from redbus. Source pickup is from marathahalli, bangalore pickup van at 1 30pm and drop to balanagar hyderabad.
Pickup van dropped me at hebbal at 2 50pm and main bus has arrived at 3 40pm. While boarding the main bus i have asked driver what time bus will reach balanagar, he said 1 hr delay madam will keep you posted. Later i have asked him for blanlet and he said please wait will give in sometime, later after crossing ananthpur i have asked conductor for blanket again and he refused to give me blanket saying there is no blanket service provided in day time.
Bus was stopped for dinner break at 7 30pm and i went to driver to ask what time will we reach balanagar, he said that he is not sure and asked me to talk to conductor and conductor at 8 30 he says that bus is too late to drop till balanagar so we will drop you till miyapur and from there aeon pickup van will drop you till balanagar.
At 00:10 these people asked everyone to get down and take pickup van at medhipatnam and when i asked him that sir you said bus will go till miyapur, he was very rude and asked me to take pickup van from medhipatnam itself and then he says that pickup van will not go till balanagar and when i asked him untill sometime back you said pickup van will drop me at balanagar he was so arrogant and started shouting at me and telling me to do whatever i can do but they can not drop me to balanagar, despite of me telling them that i’m alone and can not take private transport at 00:30am. After so much of arguments and requests pickup van driver dropped me at y junction middle of the road at 00:40am and didn’t even bother to know how will i go to balanagar at that time. This is the pathatic service provided my aeon connect.

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

I was travelling today with aeon connect (15/10/2017), my pick up point was at s r nagar time 14:15 i got a call from pickup van driver stating i have to be in ameerpet stop by 2 pm. Firstly they changed my pick up point destination and secondly they want me to come before my boarding time. I was ten minutes before my pick-up point stop. Why i have to travel to other place and finally he asked me to come to mehdipatnam. My request dont maintain a service like this if you cannot.

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

We (5) have travelled bangalore to cochin through aeon travels semi sleeper scania bus (Total prize 6100 for 5 people) bus booked via redbus on 03-nov-2017. Allocated bus were not in proper condition without any preliminary checking and safety precautions had been allocated. Passenger could not sleep bus mainly backside full of noise (Glass break sound). Due to that noise got awake entire journey for that but luckily that cause helps me to notice some of burning smell as well smoke in the bus (All passengers slept) around 2 am at near coimbatore (Travelled 220 km from bangalore). I only informed the driver, he immediately stopped the bus aside away from 60 km coimbatore. It was full smoke and engine oil spilling fumes (Leaking the engine oil). Driver stopped the bus around some time, many of does not what was the issue. Only few passengers know we missed big tragedy and who are argent looked other source of transport. As driver promised we will refund the amount, then we catch another bus after struggled some time and we spent around 4000 rs to reach my destination.

Bus operator and redbus people were not responding, logged 3 times same issue. They were telling we had raised priority, looking into that we will get back within 2 day. Now around 12 day from journey but did not get any response.

Due to that cause we have missed our tour package and lost around 20k.
I asked for refund full amount for below reasons.
1. Safety check not done
2. If it is not noticed on time, that may cause very dangerous event. (About got fire the bus)
3. While boarding only very disturbing sound observe-red, that can be easily identified bus not in proper condition.
4. Failed to re-arrange bus
5. After had this serious event no-one enquired or taken any action.
6. Failed in customer satisfaction.
7. Failed in safety of customer.
I have lost valuable time, money, struggled at midnight-jungle.

Please don’t trust this people especially redbus and aeon connect travels. This people runs buses unconditional buses with high prize especially weekend. Government should take action for this.in total 60 people would have been lost the lives in midway of road. (It definitely got fired if not awake and took action.

Due to this i have lost my total tour package and bus charges (Extra charges for 250 km) around spent 4k. (Total we spent 10 k)+ 20 k tour package.

Please look into this and take necessary action for the same refund full of amount which i spent.

Ticket no: tkbx32228444
Travel date: 03-nov-2017,
Pnr no: ts[protected]gxfg/220914/hyd – ekm
Scania ac multi axle semi
Boarding point: toll plaza (In front of audi show room)
Time: 23:55.

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

I need to file a complaint against your bus driver who was driving your bus with the registration no. Kl 07 ca 1379. We were in riding in our car with my family in the coimbatore to salem national highway. The driver mentioned above almost showed us the fear of death. He was doing rash driving with 100’s of passengers behind him. Is this the way you people provide hospitality to the fellow human being?? We were almost dead unless my father managed to control the car. I demand you to take this as a serious issue and take action against the pre my driver.

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

I was booked 21st march mrng 8.45.. Due to some mechanical error the ticket was cancelled on 20th march… Please refund my amount… I will attach my bank details… Icici bank dharmapuri branch… Ifsc code;icic0006057…ac no i attached to files… I was tried to connect customer service… But their don’t reply me… Could you please resolve my problem… Thank you so much…

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

Fwd: [## 658649 ##] Refund pending for cancelled Ticket, PNR: 419586. I didnot get refund for my ticket. I am waiting from last 9 months. Please refund.we booked tickets 3 and and our tickets cancelled and till now we did not get refund. Please look to the complaint and do help. We are not rich. We taken loan from othets and paid for tickets. Want to have darshan of lord ayyapa. That is the reason we booked. Please refund

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

My bus booking id nu[protected]
Aeon connect bus from erode-bhavani – hosur my seat no g2 total paid inr1275
The bus came 6-7 hours late so i missed
My bus. I need refund
And i went in car i need my refund or i will take sevier action on it. I have booked in make my trip. The bus was break down in avinashi any of the bus drivers did attend the phone so i need the inr1275 refund
Please take as a complaintme :
I am booking aeon bus erode to hosur in 1/4/2019 bus boarding time 2.50 am but bus breakdown in avinashi bus morning 6 till bus not come not phone intimation driver phone switch off booking amt immediately refund

Me :
Me :
I am booking aeon bus erode to hosur in 1/4/2019 bus boarding time 2.50 am but bus breakdown in avinashi bus morning 6 till bus not come not phone intimation driver phone switch off booking amt immediately refund

Aeon bus c care :
Sir request you to register one complaint in make my trip.

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

Actually i have book the tickets from hyderabad to bangalore on 2301/2018 my pick up point is paradise near ahmed neetha travels at 2:25pm i came at 2:13pm they told the van went i call the customer care num which gave on the tickets they responded we don’t know and for catching bus i spend 200 to go another place very worst behavior by coustomer care and the boarding point peoples i plan to file a case regards this issue my num [protected]

+91 94 9700 6699

aeonconnect.com

Building Number : 5223, Hig-39, 10th Cross Road, Panampilly Nagar, Cochin, India – 682036

Date of incident :[protected]

Name of the travels : aeon connect travels

Bus number: ka01ae9649

Service number: bnglr – hyd01

Bus operator contact: [protected] (Vincent)

Source – destination: bangalore to kurnool.

The seat numbers booked are k2 and l4.

Unparliamentary language towards passengers by george ([protected]) when called for information regarding not picking passengers in the aeon connect travels.

I have booked aeon connect travels from bangalore to kurnool, which is scheduled to depart from hebbal esteem mall at 2.35 pm.

We received a call from the bus operator before 15 minutes of departure stating that i should be there at the stop at 2.35 pm exactly, failing which the bus will be moved without any wait.

I have requested the operator to wait for 5 minutes as i was stuck in traffic in a very polite manner.

The operator denied the request in a rude manner and told me that the bus will not wait even a second after 2:35 pm.

Somehow, we have managed to reach the bus stop exactly by 02.37 pm which is just after 2 minutes from the said departure time.

I was right there behind the bus and screaming at the bus operator over phone to stop and they never cared and moved the bus from the bus stop.

We have paid 1200 for each ticket and it is ridiculous not to wait for just 5 minutes. Whenever the bus gets delayed, we wait for the bus hours together.

I need this to be escalated, and i kindly request proper action to be taken against aeon connect travels.

Very unparliamentary language (Hindi) used by aeon connect office representative, george ([protected]) when we called him to know why the bus has been moved without picking the passengers.

– kindly take action against the travels. The same thing may happen to other passengers also. Please, please do not neglect my request