Airlink.in Customer Care

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

Every time i complaint they told we’ll have a complaint registered and we’ll solve but they didn’t.
So many times they told engineer will come but engineer didn’t. 13 days have passed but they haven’t taken problem seriously. My patience has off the limits.

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

My connection is not working from 5th August 2020.
UserID: sagarp62

I have lots of complaint to airlink customer care as well mail to nodal and support team.
But till now my issue is not resolved.

As I have visited to office at adajan surat,
but there is staff member (known TL of our area), not answering about my complaint and used bad word with me.(TL Name: Hemant)

I have complaint here with hope to change mind set of those people who are taking disadvantage of their post.

I just want to clarify that whether they will provide solution within 24 hours or refund my remain amount and remove box from my terrace within 24 hours.

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

From last 8 days net is not working. I have complained so many times in customers care .they are telling technicians will come and seee but nobody come at myhome to check. I[censored] r not interested plz refund my amount.
User id . Amitg804
Mo.no. [protected]

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

Dear sir, .

I am using airlink internet from last 5 years but from last 3 month my net is not working properly and closed for 2 months near about.

Kindly check my previous complain so you got how much your airlink engineers lingering the matter and not solve the problem.

Till today from last 16 days my net is again not working and after threr days of complain till my issue is not resolved.. kindly give my money back if you are not provide proper service to customer

In last 3 must i had complained more then 7 times and every time net is not fixed.

In last 3 month my net was not working in 21 days twice in which one 21 days given grace by your time and second case ia still pending at your end

Kindly resolved my query regarding grace period and pl ensure proper solutions of internet or refund my money as soon as possible.

With regards
Jiral lakdawala

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

Hi
My ticket flight was purchased at checkers for the 28th of January 2021. Due to lockdown could not fly out.I went to the Airport to try schedule a flight for the 18th of March. I was informed my ticket was used for 5th of February by Mrs.Ncube. This issue cannot be resolved. I dont know of Mrs.Ncube it was my first time on Monday to go to the Airport that directed me to customer care, dealt with Ms.Suzaan Grootboom.

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

IT’S A SHAME!
today, 7.04.21 i had a ticket from maputo to cape town, stop in johannesburg.
The lady “responsible” from tickets at Maputo airport, Joelma Banguira decided
that me and my husband can not board on flight 4Z 271 because allegedly our tickets were not issued in accordance to airlink rules. However, the name on the tickets were in fully compliance the company and IATA rules, as they were issued with first name, one midle name and the last name.
She decided that she can change the name of the tickets but just for other flight later, and refuse at the first instance to give us the complaint book or call the supervisor. Then after several minutes of complaints and a long unpleased talking, we ask to see the rules wich suppostly will confirm that she has right. After more discussion with the rules upfront, the lady seems to understand that we are right and said that as a special favor she talked with her boss and they decide to allow us to embark.
This a complete shame! Also ilegal and incompetent, and this attitudes and postures should not be allowed in a aviation company. I would like to hear from you as soon as possible and assure that lady will not do the same again to other passengers.

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

I sent approx 100 mails to all Airlink service team but still no one is prove any proper answer.
Call center always give only one answer “ we take your complain we we will solve as soon as possible “ thay take 6 months still they not solve my problem as per their commitment as soon as possible.
It shows Airlink company is total fraud company
Even not refund amount and not given proper service

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

I have renewed my broadband internet connection of Air link on 02.04.2019 and getting expire on 23.09.2020.Refer attachments.
My internet is not working since 29.06.2020. I have made several complaints.I have all evidences. Company has asked me to permit to install Box End Power which I denied due to my personnel & safety reason. After that company has declared their inability to provide me connection in writing and informed me to give refund for 23 days. I have explained them to give me refund for 87 days as the difference between expiry date of my plan and discontinuity of their service is 87 days.
Once again I request company to refund me for 87 days before validity of my plan is expire.

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

I register complain 2 month ago but still now no give resolution, i call 100 times mesagw 500, mainl 100 but no reply from airlink side, i complain nodal officer but no reply from officer, whatsapp block me, my number in block list, no any pickup call, if i do call another call onces they recive after then block again, so i totaly disturb, 2 month is long times, dont buy airlink internet ever, , , , ,

+91 80 4446 9434

www.airlink.in/index.php

1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India – 395009

Sir, my customer id is neel j parmar with mobile [protected].
My broadband internet connection is inactive since 30.08.2020, which is yet not resolved.
I have been complaining daily basis through mails, and whatsapp numbers and personal visits at their surat adajan patia office.
On daily basis they are assuring to send staff and doing nothing.
Entire team is lier and i have seen number of customers daily quarreling with the staff on d same issue.
Management has no intention at all to improve service.
I require refund of entire money, which i have paid.