Airtel Customer Care

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

Hi, on 22nd of April approx date I have requested broadband connection relocation to the new address in same city but calling everyday also to Airtel customer care isn’t resolving issue. No one from past 3 weeks has came to see the face even or even contacted me for any reasons why the request is not full filed. I have two postpaid Airtel connection plus broadband too, being a platinum customer I am facing such a low quality service then I don’t have any words, even wrote to the ceo desk of the company but as usual no response from such a erratic company. This is completely mental torture given by Airtel and it’s a kind of harassing only to customer.

Welcome to monopoly of the telecom sector

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

I have paid electricity bill through the Payment gateway- Airtel thanks App.
The payment gateway took APCPDCLOB, through the Bill desk aggregator and paid the amount.
But the payment hasn’t been made to the electricity board.
The response from the grievance officer of airtel as well as from [protected]@airtel.com is that ” we request you to contact your bank and biller for any further assistance”. But the problem isn’t with them. The problem lies with the Airtel app.
The app initiated to pay the bill. But the payment hasn’t been made to the related electricity board.

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

My Airtel refund of Rs.11, 115/- paid on 28’th Nov 2020 has not been refunded till date.

I have lodged several complaints to customer care, in vain.

The complaint is about the refund not received till date for the double payment made to Airtel for purchase of Airtel Fiber ( complete package consisting of Fiber, Xstream box and fixed landline).

On 28’th Nov I had made payment for Rs 11, 115 (entire package for one year) via my banks netbanking using the Airtel link provided by your Sales person Mr.Subhash Chandra (cell no [protected]). This payment they said was not reflected in Airtel account for two days and so I was asked to make another payment again on 30 Nov 2020 of same amount. This payment was made using my credit card this time. I was assured that the earlier payment (of 28 Nov) will be refunded to my bank account immediately.

Now since 30’th Nov I have been following up with customer care and also with the accounts team. Several email communications between me and Airtel customercare team/accounts team/nodal west team/appellate west team has given me no results so far.

Request you to kindly look into this matter for refunding my Rs.11, 115/- . I also have relevant email communications from my bank that confirms Rs.11, 115/- has been credited to Airtel CC Avenue on 28’th Nov itself twice.

Thanks

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

Sir/madam, I did an online recharge through BHIM app for my Airtel no. [protected]
The money from my Acc was deducted but I didn’t receive my recharge. There was only a message that said. Your airtel number 762******** online recharge has been initiated.

Please look into my matter

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

I am AirTel post paid customer for the past 22 years and during these years I faced problems just two times, one when I changed my residence/Circle in 2019 and second now in Mar._Apr.2012 bill cycle.
I talked to customer care executive on 28th April 21 and apprised him about the discrepancy in the bill ( some ISD calls and SMS were included/charged ) I asked the executive when ISD call facility is not activated in my SIM then how come ISD calls were done from this number, he in return gave the justification that there are two types of ISD call facility etc, etc. finally he raised a complaint and told me that within 48 Hrs i may get reply. Yes within 48 Hrs I received reply through SMS and mail that Rs.165 has been waived off from your bill but nowhere it was mentioned deduction under which head. I received a massage complaint resolved, please pay immediately. I again call customer care, the executive could not justify the waive-off amount and reopened the complaint. Since then I am waiting for the reply instead am getting regular text massages and the emails regarding depositing the bill amount with a threatening that connection may be discontinued. See how you people are concerned about your money and least about the customer who generates all this money for you.
I replied to all mails and SMS, some were delivered and some undelivered with a massage “address not found”.
My request is to please take up the matter on priority and resolve.
Hope cooperation as usual.

Regards
Relationship No.[protected]
Cell No. [protected]

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

God TV channel has been removed by Airtel DTH. It was a part of my package, I used to watch this for so long. I complained it to Airtel Digital TV Customer Care but didn’t get any proper answer.

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

I raised request for Airtel fiber connection on 5 April 2021, I also made the payment on the same day through generated link. After that I did not received any call or messages from Airtel. After 3 days I contacted Airtel through email and phone. I was given different time by different customer care executives. but when the given time ends, a new date was given to me.
so, I cancelled my order on 20 April 2021 due to delay in installation. He gives SR NO.[protected] to me and asked to wait for 7-10 days. On 22 April, I received message that your complaint[protected] has been resolved.
But when I spoke to the customer care executive on 23 April, I found that my request for cancellation of order has not been accepted yet. Again, I request him to cancel my order and refund my money. He asked to wait for 7-10 days. On 25/04/21, I mailed to nodal team for confirmation. He replied me on 26/04/21. According to the mail, now my order has been cancelled on 26/04/21. This means that the request raised on 23/04/21 was also not accepted. On 27/04/21 again he mailed me and asked for cancel cheque and bank details for the refunding money. I share all bank details. On 28/04/21 he again mailed me and asked to wait for 7 days.

After that I did not received any messages regarding cancellation, so on 02/05/21, I again mailed to Airtel. On 3/05/21 he replied and again asked to wait for 7 days from that day. On 6th may, I contacted to Airtel Appellate Authority. He called me on morning and asked to wait for 48 hours. But in his mail he asked me to wait for 5-10 days.
From more than 17 days, I am taking follow up for the refund, but no solutions is given by Airtel team. Only time is being sought again and again. When You were not able to give connection to me why you are holding my 2829 rupees. I have even applied 17 days back for refund through call you also provide Service Request No[protected]. but why Airtel literally not doing anything.
I don’t know what is happening, neither the connection is provided and nor the refund is given back. Is this the Airtel services to the customer?
Many times the 3 days and 7 days are gone and I am fed up of 3 days promise from Airtel. Kindly, refund my money to me immediately. You hold my money from more 30 days. Why?

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

Hello,

I have done recharge through Airtel Thanks App as Patym mode payment on 26 April 2021. Money got deducted and Paytm customer care also said it was successful but the transaction is not showing in orders in Airtel Thanks App and the Airtel Customer care said the order itself not placed. I couldn’t understand this issue. No one are caring about this issue rotating me to contact other customer care when I tried to reach both the customer care services.

Mobile number linked to Airtel Thanks App : [protected]
The transaction ID : [protected]

If the Airtel App is not received the order how come only ₹364 is deducted rather than ₹379 recharge plan.

Why the order is not showing in Airtel Thanks App because I have done it in app.

I would like to know the reason for it and the service.

Thanks & Regards
Pinnu Sai Kumar

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

On 5 May 2021, I recharged my Airtel prepaid number from Airtel website (https://www.airtel.in/) and Airtel thanks app both for data pack worth Rs. 199 and Rs 249 using my debit card.
I got a message stating transaction Failed (Transaction number[protected] but my amount got deducted from my bank account.
Please refund my amount which was deducted from transaction of RS 419.asap

+91 96 6339 5551

+91 11 4266 6500 [Head Office]

+91 11 4666 6100 [Head Office]

www.airtel.in

20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

I am using airtel number and today the issues are at another level, no signal in my phone no network only emergency calls is showing. I sent email, i complaint on airtel thanks app but the issue is not resolved yet . The email said call 121 i am not able to recieve and make calls not even to 121 . Its actually disappointing . Look after the issue and solve it as soon as possible .