Allied Digital Customer Care

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

My consumer id no.[protected] airtel digital tv recharged today but given me different plan i. E. Kids plan @rs.299pm. It is requested to change the plan immediately to my plan super @rs.199pm for 10+2months recharge and confirm me urgently. The recharge is due for today 25.3.2018. Failing which i will go to consumer court under consumer protection act.

Thanks

K c grover
[protected]
New delhi-110058

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

My airtel digital set-top box was showing an amber light 40 days back.
I contacted airtel tv customer care and they sent an airtel engineer to check.
The airtel engineer said that the settop box is damaged, and that he will be providing me with a repaired settop box in 3 days, for which i paid inr 350.
After a week, he replaced my settop box with the repaired box.
This repaired settop box worked only for 2 hours, and after that stopped giving a visual output.
I have been calling airtel customer care every alternate day, and every time they assure me that they will be sending an engineer, but the engineer never turns up.
So, its been a total of 50 days now, and my airtel digital tv is not working.
I have been using airtel tv for 8 years now, and if this is the quality of service that airtel gives to its existing customers, then i dont know what is the service policy of airtel and how long is it going to sustain with other competitors just around the corner.
Meanwhile, my settop box is still unrepaired, and not working.

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

My primery a/c [protected] is in custody and as my last communication customer executive (Dated / month of june) she is told me when i active custody a/c then after it working and not it is auto active. Today my secondary a/c is suspended. I’m notable to viewing any channels. Also as my dicussed with mr. Jagmeet singh customer experience he is not reply our last communication.

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

I recharged my airtel digitaltv id:[protected] for one month on[protected] by paying rs.237.
Today[protected], my above account is suspended due to insufficient balance.
The airtel digitaltv has illegally suspended my account and misappropriated the balance amount.
I attach the tv screenshot dated[protected] as evidence. The airtel customer care call has been attended by my husband mr. P. Arumugam.
My airtel digitaltv account should be re-activated at once. I also demand a compensation of rs.25000 from airtel digitaltv for their illegal actions.
Mrs. Uma arumugam,

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

My customer id for airtel digital tv is [protected] and have 3 connections.
1.[protected]-001 (Sd set top box)
2.[protected]-003 (Hd set top box)
3.[protected]-004 (Hd set top box).

I did an annual recharge of rs 9981 on 28th november 2018 and the break up for all the three connections were like below:
1.[protected]-001 (Sd set top box)-rs 3931 mega pack (All sd channels for 1 year)
2..[protected]-003 (Hd set top box)-rs 3025 mega hd (All sd+hd channels for 1 year)
3.[protected]-004 (Hd set top box)-rs 3025 mega hd (All sd+hd channels for 1 year)
—
Total — rs9981 (For 1 year)

So my pack was going to end on december 2019 as per terms and conditions.

However i was called on 2nd february 2019 by airtel digital tv csutomer care to change my annual pack as my original pack would cost me much more and hence all my balance may end up very soon rather than lasting till decemebr 2019. Hence i changed my pack for [protected]-001 and [protected]-004 on 2nd february by taking ala carte pack from channel 998 and sent the bar code to airtel.
Later when i read terms and conditions in trai site and found the faq no 11 like below:

“11. What if annual subscription charges are paid by a subscriber
In advance?
In case a subscriber has availed any scheme with advance charges paid for future lock-in period like an annual plan the distributor shall continue to provide services for such committed period without any increase in price / charges and without altering the other terms of subscription.
The distributors cannot make any changes that entails any disadvantage to the subscriber in such cases. However, if the subscriber wants to switch over to a new package after 1st february, 2019 then the proportional balance amount of existing package as on the date of switch over may
Be adjusted for the new package prices after 1st february, 2019.”

However after repeated complaints, phone calls and emails of the same to airtel, they are not listening to me and neither reverting original pack as per condition.

Now they have started to disconnect channels also.

I am completely harassed and clueless what to do in such humiliation by airtel.

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

Airtel‘s website does not allow me to choose/make my own pack. The otp is not received. The process is discontinued midway. I am trying for last so many days. Their customer service executives are not not sending the link. It all appears to a fraud. Trai needs to take some stringent action. Otherwise, what is the use of new guidelines? Service providers damn care about such guidelines and flout these with imputiny. Very sad stae of affairs.

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

Sir my airtel digital tv no [protected]
Sir i have selected my airtel digital tv package 28/01/2019 and my package is 272 per month but company is not started my package and also he add some more chanelle and he loot 472 par month and i called for customercare and telling my problem but he not answering my questions and always tell automatically doing i am totally harassment by company please action for company.
Thankyou

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

Hi team,

I’m writing this mail on behalf of my uncle who worked for allied digital, mumbai. He was working with this company from last 18 years. He resigned around march 2018, that’s when he got to know that company has not credited his pf contribution from march14- march18, every month there has been pf deduction from salary (Attached salary slips).
He’s has been cheated by the employer, on complaining them there has been no response from them. He had been following up with them from last 2 years.

Please let us know what are the further steps. Is there any legal way.

He is in need of that amount for his daughters education.

Attached epf passbook, salary slips for 2014 and 2015.

Contact email id : [protected]@gmail.com, [protected]@gmail.com

Thanks,
Jeegar

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

My airtel digital tv account id is [protected] in the name of yogesh kumar celly… As per the new guidelines of trai and as per the channels package offered by the said company, i opted for the channels package of 150 channels costing rd.699/- per month. As they ommited to include abp hindi news channel in my package, i requested them to include the same. Subsequently, vide their email dated (Copy attached), it was informed by them that the said channel has been activated in my account w. E. F 12/02/2019., but till date the needful has not been done. My repeated emails are not being responded by them.

+91 22 6681 6681

www.allieddigital.net

Premises No.13A, 13th Floor, Earnest House, Backbay reclamation, NCPA Road, Block III, Nariman Point, Mumbai, Maharashtra, India – 400021

I have taken airtel digital tv on 3rd aug 2009, my customer id is [protected], my registered number 91-[protected], before pruchase of connection, you people promised me for one year’s warranty against any technical defect as well as free engineer visits for any technical problems till 1year, i was facing no signal problem. I request customer care to send your engineer to attend to it and rectify the defect. They commited that techinical person will not charges. But after (Techinical person santosh his number [protected]) vist he plug in and plug out the cable and using remote then run the tv, then techinical person charged rs 150 at neme fo flue charges. As well as misbehave with family person when we deny to pay charges. So i want to money back rs 150 as well as person must be ask apology form my family.

I think as a customer of the company i have the right to know the answer. For me now it’s not just a question of rs 150. Now it’s the question of ethics and policy of the company and stealing from my pocket. When we deny to pay visit charges, your techinical person misbehave with the family person. So my family paid rs 150, this is not first time, this is 2nd time occer, when i purchased cunnection, that time your techinical person also demanding 250 for visit charges, when i launch the complaine then techinical person visited.

Your brand identity is in serious trouble. I have had a very awefull and harrowing experience with airtel dth service, feel cheated and wish to discuss the matter with you. To my surprise, this is breach of trust and least expected from a company of bharti airtel‘s stature. I must say that your integrity and values are questionable.