Fortis Healthcare Customer Care

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

My daughter tulika singh customer was admitted in fortis, noida for two days from 17.10.19 to 19.10.19. After proper enquiry and verification we denied for dietician visit, which was confirmed by then staff and dietician too but at the time of billing we find a charge rs.400/- towards dietician visit, on asking the hospital (Billing, counselling) section, the same was not deleted from the bill and was charged from us saying that it was mis-communicated to us. Due to this mis-communication we lost rs.400/-. The counsellor present in the hospital at the time of discharge told us its only one time charge and it can not be deleted. We lost rs.400/- just because of mis-communication by the staff of such a big and reputed hospital and was not refunded to us. Kindly help and refund us rs.400/- as its not the question of rs.400/- but the reputation of the hospital. Regards, brij, [protected]

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

As per billing section they have initiated my refund request on the same day of oct 5 and it’s been 18 days but amount is still not refunded and also they didn’t give any confirmation for refund I checked with bank too but still not credited no proper response in customer care

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Cashless facility here is paying 20000 as deposit first then delayed response in everything. non of the staff speaks to the TPA and gets the things resolved.
Person accompanying the patient in an emergency has to speak everywhere and no help from the hospital. Only if money is paid of 80 % of the so called quote will be handled and taken care of even if you have mediclaim cashless faclility and you will get the refund in whatsoever timeline if we receive the money this is the policy here.

Expect a call from fortis or any one for detailed query.

Patient Name : Dr Pallavi Srivasatava. ([protected] / [protected])

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Hi,

I booked for full body check with amount 7425.00 on[protected]:18:56:28. Money got deducted from my account thru payu payments pvt ltd 10gurgaon

I neither received confirmation nor money not refunded back
Please check return. So, i can re book

Thanks
Satish n

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Date – 25.10.20
Fortis Noida,
ID-FHL5.85633
It was told to the technician that getting blood vessel is difficult and the senior technician should take the sample. But instead the needle was inserted and she tried to search for the vessel, the area swelled up. Finally the senior technician came and took out the needle, took the sample from other hand. Now even after four days the area is blacked and affected. A photo (today’s) enclosed.
This is serious negligence for a hospital of your reputation, even after warning about this.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Respected authority,

To whomsoever it may concern

This mail is to bring to your notice the rude and arrogant behaviour from the person who attended the call when dialled on [protected], the number for booking appointments for immigration in fortis hospital bannerghatta road.
I have already taken an appointment this morning for which a lady guided in a proper way and confirmed my appointment.
I contacted once again at 10am, as i had some queries regarding the test. This time, a guy who answered the call hung up twice, and then on the third attempt, listens to what i asked. Instead of clearing my doubt, he says "we know what to do, you just come as per appointment timed scheduled for" u in a rude tone, and then he hangs up.
This kind of a behaviour is not acceptable and i really want to bring this to your notice. From a class reputed hospital like fortis, we expect a more professional approach in such cases.
Kindly orient the guy about how to treat customer and the importance of every person who contacts.
This is intolerable.

Sharath b george
Ph [protected]

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Recently my dad is admitted in fortis hospital situated in mulund while admitting the patient they aske me which room would you like we selected signature floor and the promised free wifi lounge access etc and when i asked the access for the lounge they denied it by saying it cannot be opened the staff is highly unprofessional and lead to heated conversation this guys are very rude with patients and well as their relative as if we are getting trested for free of cost better i sluggest everyone reading this post to never get admitted in fortis hospital if you guys have money get to a better hospital its just a waste of money

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I was admitted in forties mulund during october 2016 and my right leg got amputed. They have charged me 8.5 lacs.
I have misplaced the original bill and now i want a copy for a court case. I have summitted a request 10 days back and followed up twice in-between.
The email id to which i had personally met and mailed request is.
: archana. [protected]@fortishealthcare.com.
My detail is as follows.
Uhid 488343
Ipid 272966
Patient name: sadashiv n shetty
Doctor name: dr. Sachin bhonsale.
Admitted on:19th oct 2016.
Discharged on 5th nov.

Can anybody help this handicap person?

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I deposited rs 9230 to conduct brain mri but patient will not respond due to i claimed for refund. My uhid no 4595334 and receipt no 1104/dp/1910/449025 dated 3 oct, 2019. Ms tabassum khan at opd counter was said your money will credited with 30 days but not credited till date. I have contacted several time telephonically but hospital have not solved my problem. Please help me and suggest how can get my money from fortune hospital india.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Dear sir,

I deposited a sum of rs. 12, 000/- to fortis la femme, greater kailash and uid number was[protected].

My refund was of rs 5, 138/- and i was told that it will be made via neft to my wife account. On 26 nov 2019, i deposited the papers along with cancelled cheque copy personally and via mail too.

On 02 dec 2019, i received a message that the refund is processed by mr. Nitin tamang but till today no amount is received.

Every time i try to call the team then i receive a update that they will evert to me in one hour and so but no reply is received. The papers that got signed from our side by the hospital that clearly states that the refund of only more than 10, 000/- can be made by neft but they are not making any payment even cash.

Kindly help me get my refund.