Fortis Healthcare Customer Care

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Today on thursday 1st august. At 11:15 i had booked an appointment for a gynecologist. We reached there on time and had to wait for at least an hour while we were waiting one of the front desk assistant id no 202824 let a lady cut in front o[censored]s, the lady was after us and even her billing was done after us. Despite our appointment with the doctor the lady after us was escorted to the doctor before us. When we tried to stop her the front desk assistant started fighting with us and defending the other patient.
I don't know the front desk lady's name but i have her id number and her picture which i plan on posting all over social media so that your image is trashed all across the media.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Regarding unprofessional and manner less attitute of your doctor Kapileshwar Vijay in Fortis Jaipur.

My parent went to Kapileshwar VIjay in fortis jaipur for consultation on mother's gal blader stone. Mt Kapileshwar was very rude and does not have manner how to talk to patients. When my father shown him file he told my father why are you speaking and threw file and start talking mannerlessly to my parents and told that i am writing operation because you are speaking in between. he is very stupid doctor and damaging your hospital's reputation. Is this the way to talk to patient??. You charge money to patients and your doctors does not have manners to talk to patients. There are many hospitals and very good doctors in jaipur and Mr Kapileshwar should know he is not the only doctor in jaipur. YOu are requested to take action against Mr kapileshwar vijay and ask him to learn some manners. otherwise nobody would prefer to go to your hospital.
take action againts doctor and refunt my consultation fee

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

This is complaint in reference to the one pillcam capsule endoscopy case which we have done at fortis noida on the patient of gastroenterologist dr. Ajay bhalla. Technician mr. Manoj – [protected] asked us to perform the case. As we have done all formalities of vendor registration with the hospital. As per negotiation done with mr. Lalit – -[protected] purchase head and mr. Gyanender – [protected]. The final price was decided capsule cost rs.31360/- inclusive tax and rs. 6640/- inclusive tax for procedure charges & rental on 60 days payment term.
We have done the procedure on 08.02.2019 under invoice no. Gst/19-20/0492 for pillcam capsule and invoice no. Gst/19-20/0508 for rental & procedure charges and expected to receive the payment by 8th april'19 as per 60 days payment term. But unfortunately we have received the payment only for pillcam capsule after 210 days. We have done lots of calls and visits after that we are able to receive only one payment. For another payment of rs. 6640/- they are denying to release the payment.
So, humble request is kindly do the needful to release our payment as soon as possible. Otherwise we will move to consumer court after non action taken by you.

Regards,
Vijay singh
[protected]
Global medicare
New delhi

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Fortis staff is scamming patient money by entering lesser than actually approved amount by the tpa. My insurer approved 73, 949 whereas the staff only mentioned 66, 949 on the bill to scam 7000 from me.
I personally reached out to the hosptial for correction, post which i was supposed to get a refund of 7000 inr. Vitthal kadam and atul patne denied the refund when my dad reached out and created huge hassle for the same. Post discussing and furnishing all the proofs finally they agreed. I would like for someone to look into this fraudulent corrupt staff of fortis who are scamming refund money of patients

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

It is extremely disturbing that fortis hospitals are refusing cashless services to young children above 5 years who cannot produce aadhar cards,
I had admitted my child niharika paul on 24th august 2019, and the billing staff raju, refused to process the insurance claim without her aadhar card. Asking father's aadhar card too, citing some outdated irda notification.
Private entities are subverting the supreme court notification and denying services to the people.
Request you to guide me on taking this forward and ensuring that this is
Sonya fernandes paul

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I've never seen a hospital with a faculty as impolite as fortis la femme, bangalore. Due to the absence of my opd doctor, the registrar, dr dakshainee, was supposed to # insert medication. She literally humilated and snubbed me for the pain i was suffering from durjng the process. She gets oaid for her job and irrespective of her post, she has no right to exhibit such cheap behavior. It happened in the triage of the hospital. Such are the people who brings shame to the branding of the hospital. So many of such cases go unreported. Immediate action is called for.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I visited fortis, noida today with my mother whose blood pressure has been fluctuating constantly for last 10 days. My appointment was with head cardiology, dr suman bhandari.
I was extremely perturbed by the absolute indifferent and bad behaviour of the doctor. My mother is 71 years old. Instead of giving her comfort he was saying that if your blood pressure shoots up, get yourself admitted in emergency. He was just not bothered by the fluctuating blood pressure.
Such doctors should be counselled before they further keep treating people.

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

My father was admitted in fortis kalyan for 2 days. We were mentally harassed. The tpa department was worse. The estimate consellor was among the same. When i spoke to the complaints department executive she was even worse. These people are highly unprofessional. No informatiion and complete documents was provided by the tpa department/ hospital. Later on when asked multiple times we were told to submit an application. To receive which was supposed to be done by default by the hospital/ tpa department, we had to do multiple follow ups. Even after doing so we were welcomed with very rude and unprofessional behaviour by the tpa and complain department staff.
Worst experience. My parents were suffered all because of the service. If only their parents would have suffered such pathetic service then may be then they would have known the difficulty that my parents faced. Worst hospital ever

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

My father in law was admitted on 24th sept 2019 in bannerghatta fortis hospital. The management is so pathetic here that even though doctor advised to get discharged, official did not allow to get discharged until certain time. It's complete patient harassment.

Here is my experience:
1. Father in law was admitted in general ward for drowsiness and low platelet count on 24th sept
2. After 2 days of diagnosis, they found platelets are low because of existing lever issue.
3. On 26th sept night my father in law was informed my duty nurse that father in law will be discharged tomorrow morning (27th sept)
4. I visited hospital on 27th around 10:30am, asked on duty nurse about the discharge procedure. She said it's initiated already.
5. I went to floor manager to enquire about the discharge intimation. He asked iif it is through insurance or cash?
6. After hearing my response (Insurance), he said he wants another doctors opinion. I got frustrated then still kept my calm
7. After few minutes junior doctor came and i asked him if dr anil advised to discharge. Junior doctor confirmed the advisory.
8. I did not understand how any official can hold a patient with some lame excuse to pocket money for the hospital just because it's from insurance.
9. I asked him (Manjunath) to check with doctor again, he confirmed it will take time and ended up in a heated argument with that as he was not providing any timeline when the discharge will happen.
10. Later he agreed to start the intimation by 1:00pm today. How on earth you only think about your own business.

When you inform a patient that you will be discharged in the morning. He is mentally prepared and happy state of mind. Then you do these things to make money for hospital and start harassing patient and it's attendant. This type of behavior is completely unacceptable.in last 3 days, i have witnessed that doctors visit is very irreular, nurses don't know where is doctor. I, myself have seen cardiologist was not there for entire one day and nurses had no clue where the doctor is as he was not picking up the phone.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Dear sir,
I m writing this for your information that in fortis ludhiana your dr. Were not on time, as our patient admitted in icu from last night, and no one tell us what is the condition of our customer, please take care of this timing, how ur management will take this, i[censored]r doctor came by 11.40 am, i think u have learn from ur past where r u from started, but now fortis is only for money earning…
Please take appropriate action.
Thanks