Fortis Healthcare Customer Care

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Last night i took my son (Age 10 years) to Fortis hospital gurgaon for a very minor leg pain below the knee. We were forced to go to the emergency room and were told there will be room charges of 1500 rs. The doctors did an x ray and then a hard plaster and multiple tests. I was pretty sure most of these (except the x ray) were not required and the hard cast not at all needed. The entire not needed drama by junior non specialist doctors cost us an exorbitant 7600 Rs and were advised to come back for a follow up check next day to meet the senior doctor. The on duty doctor said "we need to check if the bone has been set right." How is that possible????!! It is not a bone or joint fracture!! Sure enough, when we called next day, we were told that to meet the doctor would be a consultation fee of 1200 Rs !!! We were now convinced this is all a money making scheme. So i called a known doctor friend and took a reference of another orthopaedic doctor in the neighbourhood. 2 Specialist orthoepadic doctors looked at my sons leg today and said there was no need for a hard plaster and took it off!!! We have been regulars at the fortis hospital in Vasant Kunj and have never been cheated like this. I am sending a copy of this complaint to the consumer redressal forum; because innocent citizens who do not have a medical background should not be cheated by hospitals and their staff to make money.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

we gone through such a bad experience of FORTIS HOSPITAL. because of careless treatment by there Doctors.
my dad had an accident on 15 of Jan 2013. we admitted him in Fortis Hospital Mulund West Mumbai. My dad is Policeman in Mumbai police. he had Internal injuries. which Doctors dint take care properly. my dad spent * days there but still he could not fill better. I personally wanted to meet Doctors, they dint came and nothing told us about treatment and reports, even nurses dint aware about Dr. treatment. name of the Doctor is Mr. R. Shinoy. he was handling treatment of my dad. but no improvement in his health. and the hight of careless is came to know us when on th 18 of jan nurse came with discharge reports and told us you cane take him to home without any prior intimation. they dint examine my dad before making discharge report.Dr. also disnt come to ask hi that he feels better and ready to go home or not. I was very disappointed. after 2 days i took discharge from there and directly shift my dad to LILAVATI HOSPITAL Bandra. this is such nice hospital nad Doctors are also well. when we admitted in Lilavati there Dr. said after test him that his Sodium level in body is too low according to normal level and this thisng will leads to fits, gang-ring etc. so Doctors told us that he need to shift in ICU for this treatment. now after 5 days my dad feels better and came to home.

please take my complaint and take proper action on Doctors negligence from Fortis Hospital.

Sachin Bankar
[protected]

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Fortis Bannerghata Bangalore does not provide the kind of Service which we feel that a customer requires. This is regarding my Wife's pregnancy which we decided to show in fortis thanks to excellent Doctors. We decided to take up the best possible medical package that a middle class guy can afford by signing up the package, the irony is that the support staff in the gynaecology Department didnt even treat patients properly . The appointment timings was never followed and the patients had to really run and request them every 20 minutes . Later when we decided to find out the reason behind this , the appointments schedule was never there . They enrolled patients who came in as walk in and based on the luck of the patient the name was called up .

Is there a system of customer service in place for our hospitals or are we supposed to beg around for getting the basic facilities ….Vijith [protected]

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Hi,

I had gone there for treatment of retinopathy for my diabetic father-in-law. Patient id – 546303. The retina specialist Dr. Neeraj Sanduja referred us to Dr. Atul Luthra for control of diabetes at first. I had already told them that my father in law is here for a short period and I want the eyes to be treated. They assured me that everything will be fine. While Dr Luthra bought the diabetes under control, we went back to Dr. Neeraj Sanduja for further treatment of eyes. He again asked me for two tests which costed 8000 Rs. Just after the testing he told us, that this cannot be treated now, the diabetes needs to be controlled for continuously for next 3 months and then only laser can be done. I was just shocked.

If this was the case that a diabetic patient cannot be treated without a 3 months control of sugar, why did they even do the test ? It was very apparent from the first blood tests that the patient is under very poor diabetic control for the past 3 months (hba1c test resulted 10.7), then any ordinary man can say that laser treatment cannot be done now. They just did the test to take 8000 Rs. and then took their hands off.

But I admire the thought and presence of mind these doctors show to take money off common people. With this kind of brains you can make money anywhere, why dishonor a noble (not so noble any more except a few) profession. Nobody objects to your 5 min – 750 to 1200 Rs visit, why cheat people then ?

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I had spondalitis and was operated in Fortis Hospital in the year 2010. I used to park my car in the hospital premises ( provided space for parking).
Lately, whenever I visit either for follow up or for a check up, now they are charging Rs.20/- to Rs.40/-, even when I am admitted or for a regular check up.
Yesterday 11th May 2013, I had taking my wife ( Mrs Rupa Pillai) to consult Dr Gokhale, we had a appointment at 10 am. Doctor visited the Hospital at 10.45 am, so the Parking charges applicable to me was Rs. 20/- ( as they (security guard) claimed you have crossed 30 mins slab). So my complaint is :
1. Hospitals should not charge parking charges, at least with patients, as such their fees are Rs.750/- for the first time and Rs.500/- for follow up.
2. If Doctors cannot visit on time, why should we bear the extra charges.

Krishnakumar K Pillai
[protected] / [protected]

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Dear All
I am sharing a painful story with all about OUR SO-CALLED hospital FORTIS KOLKATA. My father was admitted one of the best hospital in kolkata and had bypass surgery on 26 th june after that their was an urine problem so Dr told me to consult with a good urologist .i went to FORTIS ON 4TH JULY night for looking urologist . I was informed that DR SASANK SHAKAR IS THERE ON 5TH JULY AND I ASKED TO COME.i confirmed about the appointment on 5th morning and i was informed to bring my patient at emergency . accordingly i discharge my father from DESUN hospital and came FORTIS WITH HIM.

Now the movie begun , when i asked the dr name at emergency then said by this name their is no such dr i was shocked then i went to reception they said yes their is a dr by this name . they started looking for the dr . someone is saying yes their is dr or some one is saying they dont know about mr sashank sakhar .3 hours gone by this process .after that they said sorry their is no such dr by this name then i bring my father at home

This is OUR FORTIS HOSPITAL IF YOU DONT WANT TO FACE THIS PLEASE DONT GO

RERARDS
Sukanta Das
+91 [protected]

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I got my complete health check done under the "Full Body Package (Men)" at Fortis Hospital (Vasant Kunj, Delhi) on 14 Mar 2013
I had full faith and trust in whatever the reports stated, till a accidentally noticed my blood group wrongly mentioned as B+ whereas I am aware that its B- (Driving License copy attached confirming my blood group).
This has shattered my trust in the entire report costing a fortune of money besides the basis of human life.
My mail ID is atul.[protected]@gmail.com

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I had been suffering from acute back pain since past 2 years. I consulted the doctors at Fortis hospital who after proper examination suggested spine surgery. Four weeks post-surgery, I am completely fit and fine. It feels good to live a pain free life. I believe, Fortis is the best hospital for spine surgery in India.

+91 12 4492 1033

+91 12 4492 1071

+91 12 4492 1021

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I had visited CDoc Firtis Hospital for an appointment with an endocrinologist, however agree waiting for over 20 mins at their front deft, the 2 men on registrations were busy chit chatting between themselves, sharing mobile jokes. After me trying to probe them to expedite the registration process, they rudely brush me off stark v please ma'am go & sit, we are busy. Even then I tried to ask them to take up their talking after they finish my registration. They behave as if they are treating patients for free. The moment I raise my voice demanding to meet their supervisor they claimed they are unsupervised and that I would have to wait.
I left after making a formal complaint with the supervisor- I found this hospital to be very unprofessional and banned by very rude staff.

This behaviour is not even warranted for free patients.

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Hi
I am sumit chowdhury and the patient is my wife Mrs. Satarupa Ghose UHID no:WHBG.[protected], And my complaint is that on 03.10.2013 – came to Fortis bannerghatta for showing my wife to Dr. Shalini Joshi. She checked and told that there is a confusion it could be chicken pox and gave medication and then to be more confirmed she gave two tests, CBC and IgM and IgA varicelle test. She informed that the resulta for IgM test will come within 2-3 days. Accordingly I paid and the varicelle tests costed me more than rs. 4000. After my wife gave the sample and came the lab guys informed that this test results will come on 10th october. What the hell? By then the patient will be half cured and so what is the use of that test result. So plain and simple – want my money to be refunded immediately. Because like this you can't make fool of patients and where
Did you hear that for diagnosing chiken pox you nedd so many tests.
I want an immediate action otherwise if you want I can be there in person also.
Thanks
Sumit Chowdhury