Franch Express Courier Customer Care

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I had booked a courier through franch express courier to the below mentioned address
R. Swaminathan,
A58 kalimuthu nagar,
Tn housing unit,
Annalagragaram,
Kumbakonam-612401.
Tracking id: [protected]

When i checked the the tracking status, it was showing delivered.
But still the courier dint reach the consignee..
Can u please check with ur kumbakonam office and confirm the same. The delivery date shown in the tracking was on 06.03.18.

But still now that is 07.03.18 09:00pm we dint receive the courier to the above said address.
It is very important and urgent for us. So pls i request u to check into this matter.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Sir/madam,
I am venkates, komarapalayam. Really i am unhappy with your courier service. My party send the courier on 31 march. Today is 4th april. Still i am not get that courier and no information (By mobile also), no respectable answer. Really upset your courier service. Compare with other courier, your courier service is very worst and irresponsible service. Please take care otherwise we want to change the courier. I don't know that problem is only komarapalayam or allover…
Courier number :[protected] from chennai.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Anjani courier tracking number [protected], received at coimbatore on 1st april and still i have not received my parcel, when i asked very harsh reply only i got, irresponsible answer making me irritating, they don't have any responsibility over the item they receive, i want to know the proper reason for holding my item, otherwise i will suit a complaint again

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

We have sent a Consignment in the month of February 2018. But till date there is no response from franch express courier.

Please find the Despatch detail below

POD number : [protected]
Despatch date : 03/02/18
From : Equitas Koothandan branch, sivagangai

Customer got irritated and complaining us for non receipt of Consignment

By
Anand
[protected]

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Courier no: [protected].
When i telephoned to [protected]- guindy office about non delivery of cover, they told that it was delivered on 11.04.2018. But it was not delivered.
Further, they gave me two telephone numbers [protected] & [protected] and wanted me to contact them. At 4.00pm both the phones were switched off.
Later on guindy office also did not respond to me.
The above cover was sent by sbi containing an appointment order, which has got a dead line to report. The same, i communicated to sbi.
Will you please look in to it?
Kvr murthy
[protected]

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

The following few lines are brought to your information. I booked a cover on 27.03.18 through your courier service to madurai vide your receipt no: [protected]. While the cover reached the addressee, they were surprised to receive cover torn and stapled.

I have been booking this type of document to the same addressee every month for more than 8 years through your courier service. But this time, the booked cover is tampered which will be of no use to the thief who did this. Usually, i never staple the cover, but paste the mouth of the cover with gum. But this booked cover is torn at the other end and stapled after stealing the document.

The addressee was so kind enough to inform me about this and have taken pains to send the empty cover by post which he received at his end in the tampered condition.

This kind of act not only spoils the name of your firm, but also breaks our long term relationship. Anyhow, i am lodging this complaint against you to find out where this kind of incident happened.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Mmhrc madurai – quality control section has sent one letter related to my father's treatment to my home address at paramakudi on 17/04/18. Till now (19/04/18) 2000hrs we are not in receipt. Letter reached paramakudi couier office on 18/04/18 and now purposely delayed to hand over at my home. From madurai to paramakudi, it will take 2hrs by bus//but after making so many calls, still they could not deliver//a senior citizen // thank you //

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

On 16/04/18, I had booked a courier from Madurai, for delivery to Chennai (Kavi Bharathi Vidhyalaya School, TH Road, Thiruvottiyur).

Today it's 26/04/18.It has been 10 long days and the courier hasn't been delivered yet!!

The courier contains important documents that had to be signed and submitted immediately. It was supposed to be delivered with priority.

When the courier wasn't delivered even after 2 days from date of booking, we begun following up with Madurai and Chennai office about the status. We've got in touch with your Head Office, Thiruvottiyur Office. The response is very bad.
They seem to have misplaced the parcel. There is no seriousness in their response even after this being an important document that has not been delivered for 10 days!!

Now, we want an immediate, prompt and serious update on the exact location of the courier and when it'll be delivered.
I have to receive this update ASAP!!

The home page of France Express's web portal reads…
" Your packages, letters and cards will be delivered very promptly and safely to your reciepient hence there is no need to worry of your delivery being misplaced anywhere else.
We will be in a position to give you the status of your consignments at any point of time, as we track all the consignments hrough inter-linked computer systems, as all our consignment slips are bar-coded Our R&D dept is continuously in the process o[censored]pgrading and modernising our tracking system to give better service to our clients "

I guess it's time to answer these questions before making such false commitments to your clients..

1) Where was prompt delivery?
2) Where was safe delivery? They seem to have misplaced the courier!
3) Why couldn't your interlinked computer system track the location of the now misplaced courier??

And worst of all none of the email IDs on your website for Customer Care actually exist! Do you even know what Customer Care is?

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Dear sir / madam,

My self bhasuwan s/o sh. Rakesh chander jain from chennai – 6000016 vadapalani tamilnadu.

My firms name is jain advertisers, i m running a courier business since 2003 in nakodar. My service tax registration number under courier service is adppj6290fst001

I was applied a franchise for franch express courier & cargo ltd. For vadapalani, chennai

For this franchise i was paid 2 demand draft in the name of dtdc courier & cargo ltd. Payable at chennai, demand draft’s nos. Is

012033 rs.: 15000/- dated : 1-sep.-2008 issue from bank of india, mountroad
012034 rs.: 7500/- dated : 1-sep.-2008 issue from bank of india, chennai

After this payment with in 10 days company was issued me a code – zf2405 as per franch express company representative says this is my agency / franchise code.

After this he told me ur agency / franchise is activated & know pls send me some payment for office stationery. Then i was make 2 more demand drafts :

Rs.: 3680/- & rs.: 250/- dated 24-oct.-2008 issue from canara bank, vadapalani

After receiving this demand drafts suddenly they r stopped my agency / franchise. I have not worked a single day with franch express & i have not booked a single document for franch express

Today is 26-aug.-20014 but till time i have not rcvd my payment refund. I was made several calls to franch express courier chennai office, also i was make several calls to company's regional (Chandigarh) office & talk this issue with mr. K. Nawaskahan & miss. Priya along with this i was make several calls to st courier head office (Pallavaram) & i was talked with mr. Nawaskhan

I was spend at least rs.: 2500/- for telecalling. But still i have not rcvd my payment back.

Here i m requesting u to pls take necessary action against this kind of cheep / fraud companies. So after that nobody do this repeat & this is a lesson for others…

Kindly support me to refund my money.

Thanks & regards
Basuwan ji

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Hi myself sriram, my frnd sent me a courier from krishnagiri to chennai, which has more important material (consignment number:[protected] ) it should be delivered. i called multiple times to chennai, krishnagiri, local office reg my courier status. but all are vain, my courier tracking number not yet mapped, i.e it is still blocked in krishnagiri itself..it supposed should be in chennai yesterday itself.

one of the worst courier service, even i receive today, it is waste. but still i don't have any clue where is that clue.

cust support number is not reachable., really pathetic service.