AbhiBus Services India Customer Care

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

I booked ticket through abhibus.com and got sms from abhibus with the ticket details. But when I boarded the bus they said the ticket was not issued on my name. I contacted Abhibus customer care on Dec 10 2012 but didn't get any response till now. Please guide me how to take this issue forward.
Regards
Deepthy

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

Abhibus has charged Rs24.75 extra on my ticket which is irrelevant.
Actual Ticket Fare: Rs500
Amount Paid by me: Rs524.75 – Rs100(Abhibus Couponcode) = Rs424.75/-
They said they charged this for Service Tax. Bus when i booked another seat in the same bus for the same date of journey they showed no service tax charges.
Also in the printed ticket they have not showed this Service Tax details which is very unfair from a big online booking service provider.
I have a transaction proof which is debited from my card. I will upload that too shortly.
When i called to customer care they said this irrelevant service charges are not reversible.
My Abhibus TicketID: TS-ABB9462315MQG

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

i had booked tickets from hyderabad to vishakapatnam for [protected] and booked in online(abhi bus.com) while booking the rules and regulations are only for special buses there is no cancelation for all others canclation is there now i want to cancel tickets as i preponed my journey but they were not allowing cancelllation saying that cancelation is not allowed online agent is asking to contact operator and operator is asking to contact online agent please ensure to take necessary action on them

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

Hi,

Thanks for your replay, As I told, I have contacted @ [protected] at 7:30 PM as it contained in SMS of ticket details. He told that bus has been cancelled and they doesn't informed me about the service cancellation. And I got call @9:10 PM asked to catch the bus and left that place. I again called them, they said that bus has already left you can ask for money refund. I didn't get any prior infomation at least before 30 mins.
I have all the call history data in my mobile for proof of communication and time of communication. So I want money to be refunded…

Thanks,
Sidda

On Tue, Aug 5, 2014 at 11:33 AM, <[protected]@abhibus.com> wrote:
Dear Sir
Greetings from ABHIBUS!!!
In response to the below mail, for the ticket ABRS3014717 we have checked with the operator VRCR Travels and got information that they have not provided any details about service cancellation to the customers, more over they have called the passenger from boarding point and waited for him for 30mins hence refund cannot be processed for the same.
For further details please cntact on [protected]
Should you require further assistance please contact us.
NOTE : DO NOT EDIT THE SUBJECT FOR TRACKING PURPOSE.
Thanks and Regards
ABHIBUS
Customer Support team
[protected]

>From: Sidda Reddy <[protected]@abhibus.com>
>Subject: Complaints[protected]:23:32
>To: [protected]@abhibus.com
>Date: 8/2/2014 10:45:58 PM
>
>Subject : Complaints[protected]:23:32Name : Sidda ReddyEmail : [protected]@gmail.comMobile No : 9908****97Comment : This is regarding complaint against VRCR bus service, I called to [protected] no regarding bus status and they told me that, bus has been cancelled today. But at the time of departure time 9.10 PM, I got a call from [protected] and asked us to catch the bus. They did not informed about the bus status until departure time . We need that money to be refunded. I already logged the complaint.
>
>

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

I have booked a ticket but I didn't receive the confirmation of the ticket but they took money from my account.
I have called a number,[protected].Some one picked the call. I explained the situation and they said that their booking department will call you with in 40 minutes, i didn't get any call from them, once again i have called them they told me the same as they said before.atleast 10 times i called them but they were telling the same, FINALLY YOU CAN'T GET YOUR MONEY BACK, Another interesting thing they are charging for their USELESS CUSTOMER SERVICE 1 rupee 20 paise per minute, you have to wait 3 minutes or more to wait in queue before they pick the call

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

Hi,
This is chandra sekhar from hyderabad. On 5th Apr, 2013, I booked a bus ticket from hyderabad to eluru on the website: http://abhibus.com/.

AbhiBus Booking ID ABRS2212838
Operator PNR # ABRS2212838

Bus reporting time is at 9:05PM, When I was trying to cancel the ticket at 5:20, It did not allow me to cancel. Immediately, I called abhibus customer care, they are claiming that ticket can be cancelled only 3 hours before to bus starting time which is 8:15PM.

This is cheating the passengers. What passengers usually think when you say 3 hours before cancellation allowed? I thought it is departure time. Im unnecessarily loosing 750 Rs. When I tried to lodge complaint on http://abhibus.com/contact, 'Send' button was not working. If it not working, how people can send their complaints to abhibus?

Bus Operator is : Sai Anjana Travels
While all other bus operators allows passengers to cancel tickets before one hour of journey, Sai Anjana Travels allowing passengers to cancel tickets only before 3 hours. Since 5th April was friday, there was lot of rush for the bus tickets. Im sure they sold that ticket to others.

Abhi Bus Head Office

AbhiBus Services India Pvt. Ltd.
Floor 1, Lakshmi Towers,
Punjagutta, Nagarjuna Hills,
Hyderabad, India – 500082
Ph: +[protected]
Fax: +[protected]

Sai Anjana Travels : Hyderabad(Head Office):
Padmaja Complex,
Shop No.2,Opp, MIG Bus Stop, JNTU Road, KPHB Colony,

Could you please help to save common people from this kind of cheating?

Thanks & Regards,
Chandra Sekhar | [protected] | [protected]@gmail.com

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

Hi,
The PNR no. and date referred in the subject line where I traveled in A1 travels from Coimbatore to Bangalore.
The reporting time given in the ticket was 11:15 pm and I reported the same time. But to my surprise I was made boarded into a different bus which goes to Kerala via Walayar. I was told that the bus will drop me in Madhukarai and the bus to Bangalore will arrive and I will be boarded into it. Also the bus will not enter the Coimbatore city, but will touch the Bypass road and will go on
As I was in a hurry to reach Bangalore the next morning, I didn't argue. But the bus went till walayar and I boarded the bus which goes to bangalore at 12:45 in walayar. This is not the right way to treat the passenger. Along with me two other passengers were there. Also I found that my seat was given to some one else which bursted out into an argument with driver. They have to check their trip sheet and have to allot seats for the passengers who have not booked their seats. When asked with driver, he told that he was not informed about the seats.
Customers book their bus through online for their comfort and convenient. But is this the way the customers will be treated. It was assumed that I will be boarding in bus at 11:30 pm from Coimbatore. But it did not happened and all the way I traveled 28 kms to get the right bus.
I think this is happening every day, but never complaint was raised I believe. This is not all fair, not accepted. I need a proper explanation for this.
Expecting your reply soon.
Thanks,
Manikandan A

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

Hello sir,

On Saturday 13th july 2013 I booked ticket for Nagpur-Hyderabad from abhibus.com for 14 July 2013.
I called travel agent to confirm, he said departure time is 11.15pm. On 14th july 10.30 pm I went to pickup point royal travels, chatrapati square, nagpur. At 11 pm I called on number [protected]. That guy started shouting at me he said " kya number hai, kaha se ticket kiya" I said I booked from abhibus and seat number is lb13. Then he said "ek seat pe 2 log hai 10 min bad call karo. After 10 min I called him but his phone was switched off. At 11.30 that bus came to chatrapati square very speedily and ran away. It was huge raining at that time and 4 more people was there along with me who also suffered.

I want consumer court to take strict action against kanker travela and abhibus.com.
For more info please reach me.

Thanks,
Badal

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

Dear Sir,

I have booked the ticket in abhibus.com to travel from Hyderabad to Visakhapatnam, journey date 08-Aug-14.
Picket up point is Lakadikapool, after get into the pick bus the bus people said that your ticket got cancelled due to bus got it self got canceled.

I was not informed in any mode, immediately i have called abhibus.com on following #[protected], They said they drop a mail regarding the same, actually i didn't receive any mail/message/call from they them.

They complete dominate the call and claiming that its my fault. Immediately I check the mails again but i didn't receive any mail.

Kindly help me in this regard how to sue them for such services and it entirely wasting my time and plans.

Details as follows.
=============
TID TS-ABB9712111PNH
PNR 307482
Departure Date: 08-Aug-14
Seat#19
Boarding: Lakadikapool.

Regards,
Shamsheer
91-[protected]

+91 40 3366 7799 [Head Office]

www.abhibus.com

1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India – 500081

My Ticket Booking with Abhibus for the operator Sachin Travels from Bangalore to Chennai on 21st August 2013 was confirmed and issued a ticket. but Just 90 mins before the journey the service was cancelled by the operator without giving any valid reason. As if the Ahbibus were the booking agent, when I enquired them, they neither arranged for alternative or nor refunded the Cash. Yet from that Day whenever I call the Customer Care, repeatedly they were telling they would call me regarding the process of refund. But till today Abhibus has not given me any explanation or refund. Please don't try to book any tickets through this Portal as they hardly care their customers and pay no attention for their grievances.