ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hello,
From the past 10 days I’ve been trying to submit the shifting application in the app, the whole process is very informative but it shows some error at the end of the process saying “Something went wrong, try after sometime”. I’m getting this even when i try this from my old address and my new address.
I tried calling customer care but it’s just a bunch of options which is sending me the same link again and again.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I had discontinued the ACT connection in March 2021 due to covid situation. Every time I raise a refund request for my deposit amount, it will get closed within 5 hours. I call the customer care, the will reopen the ticket and it will get closed soon. I want my money back. It is not easy for us to earn that money. This is happening for most of the people out there who had discontinued the connection and raised a refund request. We want our money back.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Applied for new connection and paid the amount through the link and since port is not available they asked me to wait for 4days. Even after 4 days they couldn’t able to resolve the issue so I raised for cancellation and request for refund. It’s been 2 weeks still no response and haven’t received the refund. Poor customer service when we tried calling them they are disconnecting it. Need my refund back. Your refund ref. ID is SR[protected].

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hi Team,

I just took new connection of internet since 17 days I have raised more than 2 complaints for internet not working and I am loosing salary whenever internet connection not working and my TL and managers shouting at me as WFH given to everyone and I requested on priority. I think I did mistake selecting ACT than any other providers as I trusted more that best service I would get but of no use I might loose job shortly because of this. I lost 4 days of salary including tomorrow I opted Act 3 months plan 4195 rs but I think I might loose more amount from the current plan opted in regards to salary as the service is unimaginable. Greatest part I think you are doing sales in good numbers and providing worst service to customers in particular places or areas If my issue not getting resolved permanently tomorrow, I would file case in regards to service provided. There is no issue in regards technician, as they are fixing the issue but connectivity would not last for long. Experts who would provide information on call or chat messaging platform I just spoke with expert recently and requested callback from their supervisors or manager in regards to internet tomorrow. Would be waiting for callback Complaints logged till date for your reference SR[protected] SR[protected]

Thanks & regards,
Narasimhan R.V
[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

We disconnected ACT fiber net in the month of November 2020 due to their bad service. After that getting so many calls and mails from customer care, I agreed for reconnection and paid 4130 rupees after they said will give connection with in 4 hours. After 2 days somebody called and said that PORT is not Available to give connection, it will take one and half month…so apply for refund..they said.
Then I requested customer care and asked for refund. Till now I didn’t get refund. When ever I call customer care simply they raise the ticket and simply say u will get refund in 7 days. Every time ther are doing the same. On behalf of this daily iam getting calls that you of an offer apply for reconnection…while iam explaining the situation…simply they say sorry we don’t know this, we are belonging to reconnection team…you please call customer care. Already I took another connection for my daily need. So unable to take this ACT if ther are able to give the connection now.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I requested Act for new connection but they are dng repeated calls from sales till for the payment.
After paying, no response from the technician or sales team.
After 3 days, I called customer care and I requested for refund. Customer care initiated the requests and shared the refund reference number says you will receive the call from the team after 48 hrs for the details and after getting details withing 4 working days, you will get the refund.
BUT NOW 72 HOURS GONE…, no calls received to get the details
Total amount I paid 1850
I hope consumer complaints will resolve my issue soon to get my refund.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

ACT Fibernet — Delay in connection and not updating the status, after making the payment agency guy not responding my calls.

Hello, Act team I thing you people are really ACT before making the payments from customers pocket, Not even think What they required purpose of Broadband and what is the Impact if we delay.
Atleast Should respond customer calls right, i made the payment 3months advance rental paln and i clearly told to that ACT guy Mr. Chandan ([protected]) so rude less and so pathetic i have been called more than 30 times not even single call he is picking, not even tel what is exact reason to delaying provide the new connection, after that i called ACT cust care without telling any reason they raised one SR[protected] and it will be resolved by 05/06.2021 9AM, i got this message customer care people are telling within 2hours they will come and install new connection on 2nd of JUNE, now 3rd of JUN no one called me yet, and 2nd of evening i called to cust care again one lady kept on hold paasing your cal to our superwiser then after 30 min they disconnected the cal. Again today icalled custcare one guy GUTHAM told me we have forwarededyour concern they will take 24 hours to resolve, then i asked escallation matrix of ACT he also disconnected the cal.

So now tell me i need the installation of new connection today itself only cause i was struggling to manage with mobile hotspot so only its an emergency kindly someone take high priority and fix the installation by today itself only, Else i have all the proof you people are given Fake commitments to install the new connection will be forwarding the case to consumer court.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hello,
From the past 3 days I’ve been trying to submit the shifting application in the app, the whole process is very informative but it shows some error at the end of the process saying “Something went wrong, try after sometime”. I’m getting this even when i try this from my old address and my new address.
I tried calling customer care but it’s just a bunch of options which is sending me the same link again and again.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hi Team,

This with regards to the New connection issue, I have been floating emails to you and calling your help desk and it’s been going unanswered.
I had submitted my documents to Mr Shivanna +91 [protected] and made a payment of Rs 3841 paid on 15th May 2021 against new connection (Prospect id[protected]

Please note i have been calling to your Call centre @+91 – [protected], +91 – [protected] the call is forwarded to all the departments except the department which can address the New Connection.

I have been trying to contact the Sales Executive (Mr Shivanna +91 [protected]) who contacted me for this New Connection, after submitting my documents and making payments, he is least bothered to attend my calls anymore (have tried cellular call, whatsapp messages, whatsapp calls) – i have all the chat history and call history.

I would need quick attention on this issue..

Either provide a refund or initiate the process of installation.. Else I would have to
book this concern under Consumer Protection Act 2019 if there is no proper response.

Regards,
Yousuff

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have taken ACT fibernet connection on 12 May. When I called ACT sales person to enquire about the broadband plans, he called me numerous times and convinced me to pay the amount and take connection and told me that he will get it installed in next 2 days.
After that I did not get any call from him. I called him on 14 May to send somebody for installation but nobody came. On insisting, somebody came on 15th May. They checked something and said there is no setup-box available so we will come tomorrow. After that, he did not pick my phone call, After numerous calls to customer care, finally they raised a request (Request number – SR[protected]) and told that installation will be done before 8pm on May 19.

Again on calling multiple times to customer care, May 17th some one came and installed a setup box. Since no one came even by evening of May 19, when i tried to reach out to customer care on May 19 enquire, they were very rude and told that its not 8pm and stay put it will be done.

After that every time when I call customer care to get updates on my request, they just replying that ” we escalated your issue, we highlighted your issue, a technician will call you with in 4 hours” and now they seem to hanging up.

Its been more than 7 days now and I did not get any response on my connection. I have even emailed to nodal and appellate authority, everyone seems to be way to busy to respond.

After numerous calls to customer care center, I seem to have rather lost my peace of mind with these constant unproductive follow-ups. Looks like their job is only to extort money from customers and once amount is paid, they just dismiss any request to process on the issue. Customer care department has no idea how to handle about the issue, or rather I should say, they do not even maintain a proper worklog or communicate with the concerned department and escalate the issue, or work on the bridging the gap between end-user and concerned department. All they do is just give false commitments in repeat.

I hope they will understand the concern and take some strict action on this.