ID :11756134
I’m trying to disconnect the account connection, I cannot find any options in the website and also no response when I called the customer care.
I want the account disconnected, I have no dues left
A year ago I took ACT Fibernet broadband connection with ACT Swift plan, at the time of installation the router used was TP Link model TL-WR850N & was instructed by field engineer that the same router can be used for plans up to 300Mbps(Same thing is written on the back of router).
On 07/01/2021 I decided to upgrade my plan to ACT Blaze 150Mbps speed plan. The plan was activated but, I ended up getting same 50Mbps speed instead of 150Mbps, when I contacted the customer support team I was told that the router I had did not support the plan.
If the router did not support the 150Mbps plan I don’t understand why the field engineer told me that the router he installed was enough for plans up to 300Mbps plans & now even though the problem if from their end they have charged me with 1, 280INR for the plan from which I did not receive any benefits & asking me to pay extra for new router. I did not assume nor made up the router issue, I was misguided by one of their field engineers which makes it their fault. I want ACT fibernet to compensate me with a new router at no cost as it is their fault.
I wish i could give 0 rating for you all, one of the horrible customer service, i requested for new connection on June 11th and a representative came on the same day and i paid 4050 for 6 months package, and till now no sign of installation, they dont even respond properly. Please let me know the refund process
Account Number[protected]
Location Hyderabad
I wish i could give 0 rating for you all, one of the horrible customer service, i requested for new connection on June 11th and a representative came on the same day and i paid 4050 for 6 months package, and till now no sign of installation, they dont even respond properly. Please let me know about installation of fiber switches in my premises
Account Number[protected]
Location Hyderabad
ACT is illegally deducting money from customer account. What action can be taken against them? I had ₹297 in account and I received ₹120 two times as credit for loss of days to access internet. And this itself adds upto ₹537 but I had only ₹417 but I kept quiet. Now in the end of June all of a sudden my account balance went back to ₹297 and after complaining now it’s ₹353.
ACT is doing lot of illegal activities of taking customer’s money, not providing proper service. I WANT A STRICT ACTION
I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It’s been more than two weeks since I haven’t received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID:[protected]
Service Request No – SR[protected]
ACT has disconnected the internet so many times from 1 month. we raised the complaint, every time they said it will be resolved with in 24hrs. You people are cheating us. we are fed up with this service seriously. Now everyone is working from home and fully dependent on internet. You have so many connectivity issue. Every time we have to call Customer care, they are not working proactively. No technician visited to resolve this.
I have called to customer care agent (Asif Hussain, Manager name- Ashok ) and raised a complaint, till same issue, no idea what action they have taken. company is taking money every month on timely basis, Why can’t you people give internet? This ACT is not trusted company. We cannot trust their service.
worst service i have ever seen.
I will rate you 0.
this month this is the 4th time we are facing this issue, which has impacted on our office work and we both had to take leave coz of no internet. Please pay Rs 16000 for this. our salary will be deducted coz of you. Now you have to pay the money.
You are not serious about you work. the type of worst service you ppl are giving, do you want us to give service like this to our clients?
I am really fed up with this.
I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It’s been more than two weeks since I haven’t received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID:[protected]
Service Request No – SR[protected]
My ISP was down due to cable issue at home and I could not get it fixed. So though of switching to ACT fibernet.
One of the sales rep advised to take 3 months plan and I will get the router free.
Connection was quick.
1st day of connect working fine and around 7 PM same day Internet stopped working.
Some one came and fixed
Next again Internet stopped. Called service and they fixed.
After 2 days realised I was get good speed but Downloading files from google drive took very long time.
To compare got my previous ISP and tried downloading the file on both. My previous isp was just 40 mbps and file was downloaded in 3 mins. Where as ACT 300 mbps took 11 mins.
So I decided to cancel as it was not worth from me.
Called customer and explained. They said I can cancel and get full refund. Cancellation was done on 22nd May 2020. This is when my bad time stared. After multiple calls they refund ~700/- by I had paid 4192/-
Till today they have refunded my money. I have called almost 40 times they say 24 hrs it would be resolved and when called to check what happed they say they escalated but they don’t do anything.
It need more than a months no one ACT takes responsibility to resolve this issue.
Please help refund my money.
I’m not getting internet from 24th July 4 p.m i have made 5 calls to customer care. They gave me many false promises. They allocated a guy who called me @5pm yesterday but he dint show.I wrote a mail to nodal officer hyd also he did reply me but the issue is not yet resolved.Its been more than 30 hours now..
My account number is[protected]
Complaint number is SR[protected]
My name is Rajesh([protected])
Thank you.