ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Do not have internet for 48 hours, raised complaint SR[protected] and none turned back till now. SLA also missed when called customer care they say it is some major problem, when checked how come without visiting the site they could confirm that it is major problem and there was no answer.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Requested for relocation on 25th and got a confirmation of 2 is a connection date and 650 shifting

So after 10 days technician visited for giving a connection n told it will be connected within 10 min

N again got a call from act asking to pay 2000

First of all I did not get a confirmation regarding the 2000 charges when I waited for 10 days

From morning I called to customer care for more than 10 times n they are closing the case without my concern

I want call back today n i want the internet today if not I will raise a complaint against act
Also writing the email to your CEO Bala mallad

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have not availed power discount since last 2 years. Junction box is installed at my home about 4 years ago. 4 connections are given from junction box. It was initially told by Act personnel that 100 rupees power discount will be provided per month but even after huge follow-up they are telling that only 50 rupees will be given as power discount per month. It is not expected from such reputed company like ACT to cheat the customer.
My mob no. [protected].

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Incorrectly showing abnormal and huge usage of data to the extent of 250GB per day. No transparency in usage updated in ACT app.And not giving any resolution to the tickets that i raised, they are closing the tickets without any resolution or proper interaction atleast.
They are showing fake usage data and forcing the customers to buy additional data packages to loot thr money. Please help …

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It’s been more than two weeks since I haven’t received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Called customer.care for the last four days for correction in address. They say it is.done but dint reflect in the bill or MOBILE app. Very very poor service

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Sr: [protected] / ACT Fibernet #4211986

My compliants are closed without my consent..where I was waiting for a call back from ACT management. But ACT team is least bothered about their customer.

this is the third time my act connection has been disconnected saying “requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let’s see how much act customer care team care for their customers and how act is going to address my issue.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

We disconnected ACT fiber net in the month of June 2021, as we have shifted our house and ACT doesn’t provide service in our new location. Therefore requested for refund of the Balance amount (Rs.8791) since we have paid and taken a yearly plan.
while disconnection they requested me to apply for refund thru customer care number Post disconnection. Have registered a ticket (SR[protected]) for refund, requesting customer care and asked for refund. Till now I didn’t get any refund and they closed the ticket. Inspite of re-opening the ticket they again closed it. on 02July21 have again re-opened with a new ticket (SR[protected]). When ever I call customer care simply they raise the ticket and simply say u will get refund in 7 days. Every time they are doing the same. On behalf of this daily iam getting calls that you have an offer apply for reconnection…while iam explaining the situation…simply they say sorry we don’t know this, we are belonging to reconnection team…you please call customer care. I am unable to take/apply for a transfer/reconnection of this ACT as they dont have service in my new location. I only want my refund.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I had disconnected my ACT Fibernet connection around 11th of May and I haven’t received the refund amount yet. Today is 08th April and almost after 1 month, when I call the customer care, they say the team has declined the refund saying I have used more than 12 months which is just plain lie. Why even does the team resort to lying? Are they that unprofessional? They don’t even call to confirm with me if I had used for more than 12 months, but take their own initiative by lying.

And the customer care executives are ready to write a ticket every time I call them, but the ticket gets closed automatically after around 2 days. This is pathetic!

Please arrange the refund without hassle!

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hello!

User ID:[protected]
Plan: A-MAX 1075
Package: Monthly
Consumed : 31 GB out of 2000GB

We have installed ACT Fiber internet by choosing on brand name at Shamshabad. Installation was delayed initially, After the installation 2 days later. Internet is not working, the same informed to customer care they simply told 24hrs it may be solved but even after 3 days my issue was not solved and daily 1hr I have spent for just to call to customer care. they are raising request and issue not getting solved.

Hence, Finally decide to disconnect and took other service provider, I raised for refund even after 5 days no response from customer care and they are not even picking up my calls. Later i have checked on google reviews and found very bad review.

I request ACT Team to look into this issue and solve, refund my full amount and also I have spent lot of my time and energy which was wasted and compensate the same.

This message has been already posted and there is no response from ACT. And Till date i have not received any refund and no update.

Regards,
ANIL