ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have disconnected my internet on 27th May 2021 and I was told that I would receive the refund in 5 working days. I have raised multiple tickets for the same issue. Everytime I raise a ticket same person calls and tells your refund will be credited in 5-7 working days but it has been 7 weeks and yet there is no refund. I am supposed to receive 7937₹ as a refund. Why is Act fibernet delaying so much?
Act fibernet Account Number:[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

It’s been one and a half months over. Shifting request ticket got closed twice. Technician says new box must be set up and there is no guarantee on when this will be done. So they closed tickets without any resolution.

Customer care number sucks. It is suddenly going on mute after a long wait in the queue. I am highly disappointed and need my refund. I raised disconnection ticket but no information or guarantee on the refund from them. Please help me to get my refund. It’s a 8 months prepaid package. I regret for taking this new connection from them.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I am writing with grief that even after repeated emails on an issue, nobody in the company is even cared to respond through email or call.
I was promised that there will be reduction in the monthly bill of broadband if the power is taken from my house. But the reduction was not applied for this month.
No one attends the call if called to customer care.
I raised issue through 24/7 support through app but I am getting automated emails from ACT that my waiver got rejected.
No one is calling for the dispute to ask what is the problem and no one answers in the customer care.
And I am not able to raise the same issue again through 24/7 as it says “The issue is resolved”. How can they resolve issue without even getting a consent from who raised the issue?
I raised it to nodal office and appellate authority also but I get a default email from them that someone would contact me.
But no one had ever contacted me for the issue.
I have also mentioned multiple times that my bill due date is nearing but they were least bothered and I know that automatically charges will be additionally levied if bill date is passed.
Please help.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hi,

I am a Act customer for 2 years now, and I have to shift to other house and hence I made a shifting request. Nearly 3 engineers visited and said other team will give a connection and there is no response from them at all. They are coming and telling that we have to keep a new box or like take a loop connection from nearby box And now its more than one week and they didn’t come till now. Also they ahve closed my ticked which I have raised.

My closed ticket no. – SR[protected]

Also I have raised again a new ticket.

Now why I have to pay the bill since my request is not fulfilled and I’m not using internet for almost 2 weeks. This is such an unfair work and unprofessional from act team in this WFH situation since I could not work properly because of this. Please take immediate action on this.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I availed ACT service of Act Strom 3M from Dec 2020, till date.

I am repeatedly facing the problem of speed. while installation they have given me the router of Tenda AC 1200 MU-MMIMO DUAL, MODEL NUMBER AC10
SERIAL NUMBER : E[protected]

I have raised the complaint to nodal officer and appallete manager 3 times and every month from JAN 2021 6 to 7 times i raise concern in customer care ACT.

The technician who used to attend the complaint by name Pavan used to say the router supports 1200MBPS.

Till now I was under the impression that the router is supported and has the capacity of more than 300MPBS.

Today one of the customer care executives said that the router which they have provided supports only 200 MBPS speed and insisted that I should upgrade the router by going to 6 months plan.

Below are the concerns:

1. Router was provided by ACT at the time of installation for the Stom 3M plan which is for 300 MBPS.
2. I am complaining repeatedly that I am getting less speed.
3. Installation person said me that the router will support till 1200MBPS at the time of installation
4. Without addressing the issue they are closing the tickets
5. Now ACT people are asking me to pay for the router by changing my plan to a 6 months plan.

This is totally misleading of the customer and misusing his money by giving wrong information and assets to the customer.

Can you please let me know what actions to be taken and how you can help me.

Please do contact me on my mobile number.

Mohan Kumar. R
[protected] / [protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have disconnected my broadband connnection and raised a request for refund. It’s been 37 days and iam still didn’t receive my refund amount. When i called to customer care they replied my refund is approved and it is in their account itself and it wasn’t transferred into my bank account. I request the company people to refund my amount as soon as possible. My Act id is[protected].

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

THIS IS A Fourth SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / ACT Fibernet #4211986

My compliants are closed without my consent..where I was waiting for a call back from ACT management. But ACT team is least bothered about their customer.

My act connection has been disconnected more than once in the same day stating “Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let’s see how much act customer care team care for their customers and how act is going to address my issue.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hi,

We lost connection yesterday, raised a complaint and told them the wires got disconnected out side, requested them to expedite and fix it as we I work from home and kids attend online classes, they said ETA is 24 hours, I waited until now no one showed up. Contacted customer support his answer (Oh no one showed up ? I’ll send you oneO but no on showed up. They are unable to expedite the case at-leaset they can fix with in ETA .

The technician who installed initially has done pretty bad job, the wires hanging and wire joint put it on a empty bottle and left in pot whole. None of our community houses has this type of dirty connection. If the initial setup was good and clean we wouldn’t be in this situation.

Worst support and this company doesn’t have the ability or skill to solve customer issues. First of they don’t understand the problem of the customers especially these COIVD everyone s working from home.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I had a new internet connection in act fiber net last month and also opted out for Zee5 subscription but then got to know that it is for ZeePlex but charged for zee5 premium. please change it to zee5 premium or just cancel this subscription. I tried to contact customer care regarding this for around 1 hour but of no use. Hence am requesting here to cancel the zee5 subscription. [protected] is the registered mobile number.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I paid for a package of 8 months which costed my 8800₹. But ACT Fibernet was not providing my proper internet at all. So after few days I disconnected my Internet. And I raised a request for refund. I raised the same request many times and every time I raise a complaint the same person calls me and tells amount will be refunded in 5 days. But it has been 2.5 months and I still did not receive the refund. Why is Act Fibernet playing such games?