ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

My id with act[protected] asked for relocation connection on 26th June since then no connection was given.stating port unavailable but yesteday new connections wer given in my complex…since April 19th I dint used internet till date n paid all bills ..very very disturbing for me with these unprofessional behavior…fooling old customers to get commissions on new ones worst

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

My act user id :[protected] and my act account no[protected]. I had made a payment for Act storm 6m+1m plan on 10 Jan 2021 valid till 9 Aug 2021. Suddenly in July without any explanation then asked me to pay Rs. 992.62. I asked for the explanation and for that I raised complain number Ref No SR[protected]. They closed it without calling me or explaining. Today they disconnected the act fibernet on 21July 2021. Without internet facing issue and felt like cheated.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

THIS IS A FIFTH SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / [protected]

My compliants are closed without my consent..where I was waiting for a call back from ACT management or the compensation for the stress I went through. But ACT team is not even bothered about their customer.

My act connection has been disconnected more than once in the same day stating “Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Awaiting ACT Leadership/Management response in this regard.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I am Mandeep Singh, a resident of EA 451, Maya Enclave, Hari Nagar, New Delhi. Contact No: [protected]

Every other week, ACT Internet stops working and I raise a complaint ticket via their mobile App. They don’t fix the issue, and few hours later they send a message saying that issue is resolved and ticket is closed. This has happened multiple times. How can ACT close a complaint ticket without even cross checking with the customer if the issue is fixed or not. They don’t never ever call back and the customer has to chase them through different means such as mobile app, WhatsApp, twitter, etc but they still don’t care to resolve the issue.

I raised a ticket on July 20, 2021 ticket no: SR[protected]. ACT team sent me a message that an engineer will contact me and visit to fix the issue. Nobody from ACT called me or came to visit. Few hours later they sent another message that the ticket is closed and issue is resolved.

I want ACT to be held accountable for such poor customer service. They call so many times in case there is a delay in bill payment from customer side, but they don’t care to call or update when a customer has concerns.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have disconnected my broadband connnection and raised a request for refund. It’s been 39 days and iam still didn’t receive my refund amount. When i called to customer care they replied my refund is approved and it is in their account itself and it wasn’t transferred into my bank account. Despite of several requests my issues is not resolved. I request the company people to refund my amount as soon as possible. My Act id is[protected]. Service Request No.
SR[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

My name is vimal and im using ACT Tv cable.
I have made the payment and still they have not resumed my connection. Everytime i call them they say payment not made . I have shared my bank statement and transaction details still they are denying they received payment followed up many times but no use i lost my money
Please take strict action on them
My act account registered number is
[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I am writing today to complain of the poor service I received from your company, During the the past month, Iam facing bad net work issues in the Internet connection The internet speed is mostly much slower all the times, than the speed as per my monthly subscribed plan When iam using the Internet it is very slow less than 10 Mbps in several occasions.
I had raised the complaint over( Phone, Email, Personal visit to ACT office in Coimbatore, ), with your Customer Executives, Mr Mohammed, Mr Praveen, Mr Balaji, several times.and they are very much negligent in not escalating the complaint.
For your Ref Complaint Numbers are Ticket number is SR[protected]./SR[protected]/ SR [protected] and all the complaints are being closed without attending to it, this is happening for past ten days
. Everytime it was committed Technician will visit the premises and sort it out, till now no one has visited my premisesI am very much disappointed to say that as a reputed Internet Service provider your services are very poor and very substandard performance than expected I trust this is not the way that Awful Company wishes to conduct business with valued customer.You should take action to ensure that customers enjoys flawless Internet service .Please be noted that even though, I have the right to claim for refund from you, for all the time the Internet was bad and very slow than the committed speed of 40-50 Mbps.

venience, I will wait for few days to see the progress and if it is not to my satisfaction, Please respond to my complaint/complete the work in the next 2days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further. I will be bound to take my decision .
Thanking you in advance in expectation that the issued will be resolved as soon as possible. your rapid response is highly appreciated.

RegardsP Jayakumar

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

So I have disconnected my services from ACT and till now there is a single action taken and I got mail for refund but as for now its been more than 8 Business days and refund is not reflected Three different agent, three different answer, One said will get in 4 Business days, One said You will be receiving in 7 business days and timeline will be 17 July 2021 before 7PM
Now when I contacted on 18 July, they said refund policy is different ticket is open it take time you need to wait and all and asked me to wait for 15 Business days

They all just think we customer are fool, they provide there services so fastly
And at the time of disconnection they just go away for refund related issues and other such issues, i raised a complain for wiring removal as well hut they say no worries let it be there technician will come and remove this later.

This is how these companies are working
This is how they are providing resolution

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I want to deactivate my account as we are shifting. I even called the customer care but they told they will raise a ticket but my account is still in active status.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

There is no information on whom to contact for initiating disconnection or suspension.
Options are there for everything else. Even when customer want to stop ACT services, there is no option provided as like customer is forced to pay under any condition. It is really disappointing that ACT is not straight forward and no one to regulate these kind of situation in this regard. They only concentrate on getting money, there is no other choice for customer.