ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have disconnected my Act Fibernet broadband connection on 6th June 2021. Since i have already paid subscription for one year i have raised refund request on 10th June 2021. Its been more than two weeks i haven’t received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID[protected]
Service Request No -SR[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I am not able to connect to the internet for the past 3 days.. I have been following up with the customer care and the technician without any solution to the issue.. In the beginning, I was told that the issue would be resolved by 10:00 AM on june 23, 2021.. And then by 5:00 PM on the same day.. Then the next day.. I was told the same thing.. But it still has not resolved.. I am working from home and the connection is very important for my work.. I am very frustrated with the service and wouldn’t recommend to anyone.

Account#[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hello!

User ID:[protected]
Plan: A-MAX 1075
Package: Monthly
Consumed : 31 GB out of 2000GB

We have installed ACT Fiber internet by choosing on brand name at Shamshabad. Installation was delayed initially, After the installation 2 days later. Internet is not working, the same informed to customer care they simply told 24hrs it may be solved but even after 3 days my issue was not solved and daily 1hr I have spent for just to call to customer care. they are raising request and issue not getting solved.

Hence, Finally decide to disconnect and took other service provider, I raised for refund even after 5 days no response from customer care and they are not even picking up my calls. Later i have checked on google reviews and found very bad review.

I request ACT Team to look into this issue and solve, refund my full amount and also I have spent lot of my time and energy which was wasted and compensate the same.

Regards,
ANIL

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Sr: [protected]

this is the third time my act connection has been disconnected saying “requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let’s see how much act customer care team care for their customers and how act is going to address my issue.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I requested to shift my WiFi connection on 16th June 2021 I tried this with act app but that is not appropriate app after that I called customer care 1st day they Said that they will resolve my issue within 24 to 72 hours I did not receive any call regarding this then called again to the customer care there was female candidate she Said will resolve issue in 24 to 7 days when I ask for supervisor she mute the call for 5 minutes and hang up on me .

In the starting there is a vendor name is shiv gupta he give me wrong information about instalation and shifting plan in the starting he Said when you will shift you need to pay 500 rs but on 19th their team member came they installed their box accept router because in this area there not any box of Act fibre net now they are charging 600 of shifting and 1200 for their act box in the starting they didnt tell me anything about this because of them my work got affected .

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I just relocated from my house in Bangalore to another house. The act fibernet connection was already there in this house the technician literally came and just connected my router made a call and connection started. They didn’t do any wiring or anything.and I m charged 650 for this?? How is this justifying, if there is wiring work and all I can understand but the guy did this job within 15 minutes. How is this viable?

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I was promised a discount of rs 100 each month which was 5 years ago and have been complaining to the customer care and the technicians who often visit my property and they always say that “we’ve informed the authorities “. This issue was never resolved and the electricity cost for the box alone has gone upto 4, 500- 6, 000 in five years.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

From interaction with customer support team of ACT I understand that my mobile number in the records of ACT is wrongly recorded. My mobile number is [protected] and the wrong number in your file is deleted and correct number is recorded.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Date: 25 june 2021, asked for disconnection. Closed ticket without my consent (saying i agreed to continue service).
Date: 1 june 2021, bill generated. Asked to close account. No response.

Date: 10 june 2021, msg received for account suspension. When called, they said they will disconnect in 24 hrs

Date: 14 june 2021, my ticket closed without my consent ( which is a violation of consumer service). No response from customer care.

Conclusion: SCAM, to generated bills and harass consumer with repeated bill pending messages.

Ac no:[protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

[protected] even after paying the dues the account help on the app is not available due to non payment

i am unable to raise a request for customer support