Amazon India Customer Care

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello,
I had ordered a phone worth 17k on 27th July during Amazon‘s sale, which was supposed to get delivered between 2-7 August
When checked on 3rd August in the app it was showing already delivered on 2nd August, i was at home that time during the mentioned delivery time plus I checked with my neighbours and security guard regarding this package but they also did not get anything on that date.
Since then I have been contacting Amazon customer service daily and they had started an investigation regarding this which would conclude today (9th August 2021) but for that as well I did not receive any call
So when I called them today regarding this they told that they had contacted me on 6th August which I did not receive which is not true as per my call logs which I checked. Next two days which they had to try and contact me again which they did not did.
Again when I called them on 9th for resolution they extended the timeline till 15th August, so I have not yet received my phone, my money is already debited and still they do not have a resolution and for a better experience I had purchased Amazon prime.
Is this a some sort of Scam by Amazon ?
They are not at all giving me any resolution regarding this.
I need help in this as soon as possible.

Regards,

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have ordered a two set of product, but delivered only one. So i returned it. They have refunded only half the amount. They are telling that they have initiated the refund on 28th July. But still I have not got the money. They have also sent me the reference number[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I spoke to customer care and came to know all customer doesn’t get the serial number listed to claim warranty. I purchased a product on Amazon for laptop and today when I try to claim warranty with dell they are asking me for invoice which should basically have service tag number. Amazon lied that they do not provide this to any customer I checked with my friend he has it.

Because of Amazon I am not getting warranty claimed for the same purchase. However the laptop is still under warranty in their site.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have placed an order, It’s been 12 days that the order has no tracking information.
We have been trying to reach customer service but it’s very disappointing to hear non progressive update. They say that matter has been escalate and ask us to wait 3 working days, when I reach them back, same story continues.
#pathetic #unfaithful #complaint #worstservice

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hi Amazon,
My return request of Redmi 9 power (Blazing Blue, 6GB Ram: ORDER #[protected] had been generated on 22nd July 21, One Amazon guy had come to my home around 1:00 PM on 23 july 21. He told me you have returned Redmi 9 power (Blazing Blue, 6GB Ram), Then I spoke him yes. He had collected this mobile, Again another amazon guy had come to my home then he told me for return said maobile. Then I told him, mobile has been refuned to amazon guy who had come around 1:00 PM same day.

Please let me what is my fault here, Normally when we return the product and amazon pickup guy comes and take it (Refund) . We did not face such problem.

I have request many times to customer care, Nothing is happened. My amount 12, 999.00 should be refuneded. Mobile is refunded to amazon guy.

Today, customer has been denied me your refund can not be done. I am requesting to you please refund my money ASAP. If you are not refunded my amount that’s very wrong.

Order number: ORDER #[protected]
contact number: [protected], ‪[protected]‬
Email Address: [protected]@rediffmail.com

Thanks
Ashok singh

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I Have ordered for an item on 3 july and expected was marked as 24 Jul, 2021 – 28 Jul, 2021. Suddenly on 19th july it has been marked as delivered. When I inquire, the customer service said, there is some issue with Ghati service. Again after some days, when I called they asked me to raise a complaint. And it has been rejected without proper investigation on delivery. I have not received an item on time nor the refund

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I ordered (Order no[protected])5 tables (Klaxon Scarlet Engineered Wood Study Table, Laptop, Computer Table Desk for Home & Office (Asian Walnut)

on 15th July but I got these tables without an assembly kit so I got replacement for these tables on 21st July after calling Amazon customer care. However, in this replacement I got 1 table fully damaged (2 parts broken from the same length/lines). I called so many times to amazon customer care in return and all the fake promises got from their end. amazon pickup agent cancelled pickup thrice saying that there was no direct verification from customer service so raise it again by calling customer care. I have done it so many times but no help so far. I am struggling to get my refund. I have uploaded all the damaged product pictures live while talking to customer service agents.

I would like to bring to your attention that on 1st Aug.2021 my pickup was scheduled for the third time and I got a call from your pickup agent for the same. It was Sunday and the office was closed. I was at some other place and drove 20kms to the office just to provide the product to amazon pickup agent. However, again the same thing happened, the amazon agent refused to pick it up saying the same lines that direct verification was not there so could not take it. I wasted my money and time, it was raining heavily and I did rush driving just to save amazon agent’s time but nothing happened.

I was really frustrated that day, same time, I called amazon customer care and wasted 37 mins describing everything again but again no help.

Other day I drove 5 kms to the office just to click the damaged product as the amazon agent asked me to do it while she was on the call. I did that too. I sent a note to the amazon leadership team and requested to listen to these call recordings to understand my situation however, no response from that too.

It’s a very pathetic service provided by the amazon team. I never had such an experience with Amazon.

It’s mental harassment, and torture from amazon agents. I need my refund and compensation for this mental harassment. Please help me with this.

—
Thanks!

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I am Arun, From Kumbakonam, i using amazon pay later emi, last month 15th july 2021 i have paid 6517.00 Rupees.. for the due amount.. but still amazon pay not update the emi amount, and also daily sms will sent me for due amount will pay soon, due amount Rs.6517 is pending,
I have already paid the Amazon EMI 6517 on 15th july 2021. I have transfer receipt and also payment confirmation mail also received from amazon, i have so pathetic this issue..i have daily call to Amazon customer care department, they are ask me for, update soon please wait after sometimes.,
5th august also Rs.295 insufficient Fund charges debited my bank account.
please take action for the issue and do the needful.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I bought Eureka Forbes AquaSure from Aquaguard Delight (RO+UV+UF+MTDS) 7L water purifier, 7 stages of purification with Ultra Filtration (White) from Amazon and during the installation I found that the product was defective. And as per Amazon the technician must provide the product defective report but the technician that came for installation said they don’t provide anything like that.

But After calling customer support and explaining the details to them I finally got the replacement and it was really a quick process. Thank you for that.

But now I got the product delivered on 29 th July but since that it is just sitting there in the box. I tried contacting Amazon support as well as Eureka Forbes support but nothing. No one has contacted me yet for the installation and it has been more than 7 days now.

And I am not hoping the product to be defective again but if it is that firstly in my Amazon account it shows the replacement date as 9 th but I won’t come to know if the product is defective until the installation is done and also you are asking for product defective report but please check with Eureka Forbes as they are not providing anything like that.

Please help me resolve this issue aa soon as possible. I have been a prime member since a long time and I never had such experience with Amazon before.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello Amazon Team,
This is to inform you that I have tried to connect Amazon since long time but I m not getting any response from your side regarding my account which is hold since long time.

Please help me regarding this issue.

Note:- There is no registered email I’d of amazon.
I have only contact number([protected]) linked with it.

Phone number :- [protected]