AO Smith Customer Care

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Hello,
I was using Kent RO water purifier for last 8 years and had hardly replaced the filers for 3 times, and last year I went with the AO Smith X4+ and initial few months i had very good experience and past few months I am really struggling with the performance of the water purifier for last few month.
1. First free service was not on time (Ref: No.[protected].
2. Then we started facing a problem with water dispensing as it was under warranty the problem got fixed by replacing some filters (Ref: No.[protected] .
3. Again after 2-3months now I am getting the same problem of filter change and the strange thing is that my warranty got over on 27th Oct’20 & the problem started on 28th Oct’20 (Ref: No.[protected]

We have fitted the purifier to the river water and the filters should last for a longer period and that’s what I had experience with Kent RO and while purchasing the dealer assured me that AO Smith filters are having better life than Kent RO, which i feel is wrong.

Kindly consider this as a complaint of defective product and do the needful within the warranty.

Regards,
Vinod V Kalburgi
+91 [protected]

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

First, your product has stopped working 20 days after installation.it is a serious question in terms of reliability, credibility and trust for AO SMITH brand name.

Second, i registered this complaint on 13th nov and have been told that Service Engineer would contact you within 24 hour. However, Noone contacted me yet even though i raised my call on priority since i have an infant at home.

This is my first product from AO SMITH and i wouldn’t recommend this to anyone anymore.

regards,
Ankur Gupta
[protected]

Complaint number
13517857

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

You can see this kind of water that we are drinking. COCKROACHES all inside the main chamber. I have raised the complaint so many times still it’s not resolved.

The service engineer changed the lid last time but having holes in it as you can see in the picture.

The technician visited 2 days back and we can see again the same problem in the level indicator.

This is really frustrating and causing severe health issues.

On top of this we have AMC for 4 years, that means paid way too high expecting a better product but this is horrible.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I had purchased an a o Smith water geyser from Amazon, during purchase company specified an installation. But technician has not arrived. Later I personally placed a request for installation from a o Smith customer care. They have acknowledged and given me confirmation of installation would happen on same day, later on technician had made a call to me and asking some components of tools for installation, he wasn’t visiting and saying excuses for providing services, I had availed authorised service centre number by placing again my request. This time authorized service centre manager (Dynamic service – Vijayawada), I acknowledged him about the issue, where his technician has addressing. But authorized service centre person also not in feasible of providing service to the customer and answering recklessly. This kind of attitude was difinetiley gives negative impact on company good will. This type of service aren’t encouragable.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

1st Complaint No. 13611574
2nd Complaint# 13654433
3rd Complaint # 13673358

My geyser was working well & I just called for service purpose to clean the glass tank as it was delaying the heating time and hot water didn’t come in good quantity as it used to.
I esp. requested the CUSTOMER care to send me a senior technician so that I don’t hv to suffer again & again. Yet they took it casually and send me a young guy of 22-23Yrs of age with no GREAT EXPERience.
I had to call your CS four times as your service guy deliberately damaged my geyser by the way he was handling when he came for the first time service visit. He scattered all the geyser dirt on my bathroom floor, shook my geyser to clean the tank roughly and singlehandedly and not bothered about anything.. He lastly inserted the wet plug directly into the socket… Didn’t bother to check and took the money and went away.
Then I again called up ur service center… Another unexperienced technician came called Sandeep and he told me the so called senior technician forgot to switch on the button given inside the geyser panel.
After that it worked for sometime and again it stopped working after a while… I called again and the sent another unexperienced guy Ravi Shankar.. He could’nt do anything… Then finally the first so called senior technician Harmendra came and he told me madam aapka thermostat kharaab ho gya hai to my surprise as I never touch that to change the heating spead.
He was putting a duplicate thermostat… Clever enough to show me he’s opening a new packed thermostat of AO Smith Company & he opened from the side from his teeth… I picked up the packet to see the manufacturing date but I was shocked to see that the packet was stapled from the top in a very clever way… I actually gave him a scolding for fooling the AO Smith CUSTOMERs but that shameless guy wasn’t really bothered… I told him I’m not goin to pay for this fake product… He later came within an hour and got a new one. Showed me the seal. My thermostat is in good condition and still looks new… I wonder why he couldn’t find out the actual fault that he himself deliberately created.
I am a busy person and I’m really pissed off with AO Smith and their service centers as after complaining to them they told me to talk to the supervisor… I told her that’s not my job… That’s ur job to update the supervisor & to look into what the CUSTOMER is complaining!
Last year too your two service guys exchanged my new geyser parts to old ones and I complaint but was never heard… I will surely write to your US department on how AO Smith treat their CUSTOMERs like ###!
Highly disappointed with your useless and painful and thhug services!

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Replaced all the parts as per AO smith technician like sediment, Carbon filter, ART, RO membrane. The invoice copy says the warranty for RO membrane is for 1 year but the technician from AO smith & Customer care is providing the warranty for the part which is pathetic after paying 8000 rs for the mentioned parts. from past one month purifier is not working & again AO smith technician saying to change the RO membrane & need to pay 2100 again even though its still under warranty… Pls dont buy AO smith z8 purifier, the aftermarket parts & service is pathetic & almost 8 technician visisted my home for basic problem & after paying 8000 rs also the problem is not solved

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

PATHETIC! Worst ever installation by the concerned person.

He broke (drilled through) the main water pipe which lead to water leakage through the entire wall once i turned on motor in the evening. He knew he has broken the pipe. I told him beforehand that there’s water pipe underneath. Now they are not picking up my calls even. Pathetic service/experience.

I noted the person’s bike number also which is
HR 87A 0108 (CT 100 Model No.)

His supervisor (Ali Khan) is also not picking my calls. Ph No. [protected]

I will escalate this issue in consumer forum and senior management who will make sure to take into account for all the damage done and inconvenience caused.

I NEED THE REPLY TO MY EMAIL AS SOON AS POSSIBLE.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I really wasted my time and experience after getting AO Smith water purifier.

I purchased the water purifier last year in the month of Oct. 19 and so many issues came and there is no one even to listen or give a call back, after sale service.

On 30th Sept. 2020 the technician visited and I requested him to check thoroughly but no one even bothered even that and last month when warranty got expired this product is a box for now and I wasted 21000/- rupees.
SO many times I sent the mail in their email but now they are least bothered and asking money from me and this was an ongoing issue since month on month but they have not given me any permanent solution but only busing time from me.
Lastly, I request you to take the strict action against this brand so that other people in our society should be save when money matters a lot for everyone.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

We took the cleaning service for our geyser on 5 Jan 2020 and after the cleaning service the geyser has not been working (it was working perfectly fine before). The technician came to check on 6 Jan 2020 but could not fix it. I raised a complaint to customer care on 7 Jan 2020 but we have not received any resolution yet with the geyser not working for the last 3 days after the service.

The technician also handled the geyser poorly and there are scratches all over the surface of the geyser now. AO Smith has provided any solution to our complaint and issue.

Very disappointing service from AO Smith.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

The issue that I have experienced was: Its been one year I purchased, but i hardly used only 6months. The power is off, could not able to ON. After repeated service requests and 3motnhs after my complaint, one technician addressed solved it. It worked for 2 days again the problem raised. Again I made a complaint, the same story repeated.

It occurred on: 10/12/2020

Only thing is i request is to replace the UNIT with a New one.
And It would be better to shut down the Products and Services by AO SMITH.
Because, they are many other options for the customers to choose a similar product.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case