Franch Express Courier Customer Care

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Spell bee international from chennai has sent a packet with books for exam on 28th feb and delviered to nagarbhavi bangalore – by dinesh on 4th march but still not recieved

Awb no – [protected]

Since morning i am in touch with dinesh – [protected]

But he is extremely arrogant and unhelpful and directly saying that i can complaint to head office as he is not resposible,

This book is for attending exam fo rmy kids and i need it asap

My mobile number — [protected]
Bharati naik

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Yesterday i was enquired from your kovai office asking me howmuch distance i am staying away from karur as they wanted to deliver a letter. As my home is 20 km away from karur and as i am going daily to karur i told them, "for deliver a letter they need not to come this much distance", i will go to karur office in person and receive the letter. They too gladly nod for the same.

Today around 11.40 am i went to karur sengunthapuram office and explained my visit. There were one man and 2 women staffs were present. The man staff who got annoyed un necessarily.in an angry voice he told me that it is none of his business and told that there is a office at velayudampalam which will deal the same. Then why the kovai office person asked to meet you i asked. I showed my phone history call to him. He not only in a mood un to listen what i was telling but also behaved very roughly and when i told him that i will raise complaint with head office he asked என்ன அவன்கள் மயிர பிடுங்கிவிடுவான்களா என கேட்டார். If you have cctv fottage please verify it.

This type of your staff behavour is very bad in nature. Please you enquire and advice him to behave propllerly with the customers. And please give me the feedback also.

G. Jeevanandam
President centre of indian trade union,
19 om sakthi nagar
Pugalur sf post
Karur dt.639113.
Cell :[protected]

+91 44 4412 3123

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#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Hi,

I'm put a parcel from chennai to kadayanallur, last 3 times they are not delivery into my address. Every time my self only went the office and took my parcel. I asked to them why you pepole are not deliver the paracel in mentioned address they said we won't send big parcel into the deliver address. Tou should take the parcel from your own arrangement otherwise put into cargo services like that they said.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I sent an envelop courier through franch express (Chennai) on 12 april, today is 24th may still it is not delivered.
I took a follow up like anything, they are not responding properly, infact they said it is already delivered (This statement was from higher official from franch express).
Initially after 10 days i tracked through consignment no, it showed it reached to pune (Maharashtra), they misrouted it and they gave me pune official number, that guy informed me he got this consignment mistakenly and he forwarded it to indore hub on 25th april after that no updation on their tracking system, somehow i managed to get indore official numbers, they said they have forwarded to bhopal one month before.
Again i called bhopal officials, into their record it is showing they received this courier but it is not delivered. I enquired where is my consignment, they are not in a position to provide justified explaination. They are saying we received this dock here but its been a month now we are unable to find your dock, its misplaced.
After a month barely it reached to bhopal and blue sky services[tie up with franch express] they misplaced my dock.

Very pathetic service and i am totally harrassed.

Consignment no: [protected]
Delivery address: jeewan motors pvt ltd
Near sbi lho arera hills, hoshangabad road
Bhopal, [mp]
462004

+91 44 4412 3123

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#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I ordered a saree and sent to my customer. The product is undelivered. I checked the status also. There is no udate in the status. I tried all the numbers regarding tht courier. Tht person is not at all attending the calls. Consignment number [protected]. There is no response from the courier office.
St courier wallajabad [protected]. He is the responsible for tht area parcels.

+91 44 4412 3123

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#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

My consignment number :[protected]
I not received my stuff… On 27th may the courier was dispatched from madurai to tirupattur 635601… But i not recived my stuff make as soon as possible to get my stuff today to tomorrow otherwise i will take action legally on the company by veeramanikandan. K
Contact number : +[protected]
2nd number :+[protected]

+91 44 4412 3123

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#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I have sent a medicines from chennai to periyakulam on 27th. They told the receiver wil receive it surely on nxt day itself… But stil nw receiver is
Expecting the medicines to be recd… If i cal to the numbers they have given none of them is telling the responsible answer… Even i went to the courier centre directly they said the customer care centre also got closed and wil inform the status after that… But stil nw i dint get at least a phone cal… Very worst service

+91 44 4412 3123

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#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

On 29/05/19 i had sent a courier containing tablets to kakkanad, kochi vide consignment no. [protected], on 01/06/19 till 6pm the medicine was not delivered, i had contacted the pallavaram office they gave kerala number and asked me to contact, i had contacted [protected] they gave another number of kakkanad [protected] and asked me to call. Each and every staff shifting their responsibility by giving phone number and made me to call, i was forced to call the delivery person and initially told he haven't receive any courier for my consignment and after several follow up to chennai, ernakulam and then kakkanad, they said the parcel is damaged and they are going to return because of oil spillage in the cover, i told them that i had sent tablets not any oil, maybe oil spillage might be from mishandling. I told them you have to deliver by 31 st. May 2019, since, the medicine is urgent please deliver it by 1/6/2019., the kakkanad delivery boy was rude and spoke to me saying if possible only i can deliver, you go and complain anywhere i am not afraid. The main problem is your staff is not taking responsibility by followup and providing the status of complaints to the customers, inturn they ask customers to call delivery boy and getting bad experience from them. I suggest to train your staff to attend the complaint and inform back the status immediately to the customers which will prove the genuineness of your organization. Thanks

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Dear sir / madam,

The executive in ooty said that he will deliver the courier by tomorrow to school. My question is if. If they have deliver the product how come while tracking my consignment it will show as delivered on 29 may, 2019.
How could i trust your service in future if the situation is like this.
Please get back to me immediately and do deliver my courier with out any delay further. My consignment number is [protected] and the person whom i spoke to is i guess his name is mr dinesh his number is [protected] i am not verymuch sure about his name.
This is the worst courier i have ever experienced in my life. And why dont the customer care even reply for my previous complaint still now i wonder. Are you ppl doing fraudulent.
Is this the way you treat your customers. What should i do further i the executive doesnot keep his promise by delivering it by tomorrow.
Kindly get me an answer.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I received my courier today 5/6/19 but see what nonsense had happened since these franch express ppl had already updated that my courier had deliverd on 29 may19. I am not able to register my complain to the dealer whom i purchased saree 4nos and what i receive was 3nos. They are questioning me the courier was deliverd on 29th why am i registing my complain now claiming for once saree. Will you ppl pay the cost for the one saree which is 1300. How lethargic and irresponsible…
See the burden you give for your customers.. There is no board in front of franch express.. Noboday can say its an courier office it is closed all the times they keep the couriers inside the room loacked and we customers like mad have to call them 100s and wait like mad. Are we fools being paid you do this nonsense to us..