Air India Customer Care

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear AirIndia Customer Service,
Good day.
I have booked the ticket in Airindia for an International round trip and flights have been cancelled during lockdown.
So I would like to request the refund of the amount which i have booked for the ticket.
Please find all the required details:
Booking Reference: J5K33
Ticket #[protected]
Ticket #[protected]
Passenger Name :
MRS SURIYAKALA JEGATHEESAN
MR JEGATHEESAN SANKARAPPANAICKER

I have talked to Airindia Customer care with your colleague for ticket refund and they have asked me to send an email to this id.

Please let me know if you require additional information.

Appreciate your speedy response.

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I am waiting for refund of ₹ 6164 to be received in my account for the cancelled flight by airindia due to covid.

I booked a flight on 18th Mar 2020 and The ref number of transaction is[protected]

My travel date was 22nd March 2020 (Goa – Mumbai) and the flight was cancelled from Air India only.

I have sent almost 20 plus mails for follow up but they keep saying they have refunded the amount but i have not recieved amount in my bank account.

The last reply i got from airindia is to check with my bank:
“With reference to your below mail, we want to inform you that as we checked your ticket PNR:Z942L status it’s showing refunded on 08th September 2020 with refund reference number [protected]D7. So kindly get in touch with your bank.”

When i contacted my bank HDFC ( they said they have raised request with airindia to give details). its been 2-3 months since HDFC is waiting for reply.

Its been almost 1 year 4 months now since the flight was cancelled.

Regards,
Sumit Chouhan

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I booked a two way flight from US to India.
When I was in India the return flight got cancelled due to covid.
When the flight was cancelled I reached customer case twice for refund but didn’t get any refund its been 3 months now.

Date of issue: 03 March 2021

Booking Reference:- Y7NLZ

Return flight Date:- 12th May 2021

Total fare paid for round trip:- $853.09

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I canceled my flight to India on April 26th 2021, but haven’t received a refund yet.

The flight was scheduled to depart on May 6th, 2021 from Newark to Bangalore with a layover in New Delhi.

The flight was booked via BudgetAir, and I have attached the ticket details below. Airline reference: 2UQ8WK

PS: The ticket conditions specify that I should get a refund of the amount which I paid minus a 165$ cancellation fee.

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

My flight was cancelled due to bad weather. PNR – HLKD2. E-ticket no.[protected].
I reached out to booking agency from where I booked my flight but they said Air India rejected my refund request and marked me as no show.

I have a proof and refund note from airlines itself stating that they will refund my full amount.

I don’t know what to do in this case.
Now I’m done and don’t want to waste my time anymore with their pathetic customer service.

Thank you,
Vijay Bisht

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I had Booked a ticket on Air India on 27 July 2021 (Confirmation attached) for Delhi to Hyderabad (31 July 2021, 9:55 am).
Due to unforeseen circumstances, I had to reschedule my booking date to 7 Aug 2021.
Intimated by the website to call the customer care for rescheduling (all airlines have this feature in their website itself). (1 Free reschedule is possible 12 hrs before the departure ).
I called customer care well in advance for the same only to be mentally harassed and put on hold. Due to the incompetence and unsatisfactory attitude, I was put on hold for more than 5 hours causing my free reschedule option to become invalid.
In addition to this, there was no way for me to reschedule my flight as I kept getting transferred and hung up by the substandard and poor behaviour of the staff.
This resulted in the cancellation of the ticket to save whatever amount I could.

Mental harassment and torture for a day in addition to monetary loss of 10000 due to incompetence by airline staff.
I still have not received my cancellation refund (more than 24 hrs have passed).

Have also put up multiple emails but no response by Air India staff.

*All tickets and cancellation documents are attached with call screenshots (can not upload call recordings as file format not supported).

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

We booked business class, for me and my wife from Bangalore to Sanfrancisco. Due to pandemic flights have been rescheduling.This should be free of additional cost but air India charged, for their rescheduling from 5 August to 12 August. PNR Y10B9. Must refund to Travel agent as DGCA has given guide lines not to collect Rescheduling charges. Air India is the worst in customer care

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I am waiting for refund of ₹ 6164 to be received in my account for the cancelled flight by airindia due to covid.

I booked a flight on 18th Mar 2020 and The ref number of transaction is[protected]

My travel date was 22nd March 2020 (Goa – Mumbai) and the flight was cancelled from Air India only.

I have sent almost 20 plus mails for follow up but they keep saying they have refunded the amount but i have not recieved amount in my bank account.

The last reply i got from airindia is to check with my bank:
“With reference to your below mail, we want to inform you that as we checked your ticket PNR:Z942L status it’s showing refunded on 08th September 2020 with refund reference number [protected]D7. So kindly get in touch with your bank.”

When i contacted my bank HDFC ( they said they have raised request with airindia to give details). its been 2-3 months since HDFC is waiting for reply.

Its been almost 1 year 4 months now since the flight was cancelled.

Regards,
Sumit Chouhan

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Air India allowed one extra luggage for international students.So many times asked to Air India customer centre, all staff told no extra charge in whole journey. Journey Ticket references no Z504P. Date of journey was 05.07.21 from Mumbai to RDU. Mumbai to EWR by AirIndia flight .From EWR to RDU by Jetblue. But Jetblue charged $150 for that extra luggage which was given wrong information by AirIndia.So, that I demand that amount.

+91 11 2462 4075 [Helpdesk]

+44 207 760 3290 [UK]

+49 69 1200 9821 [Germany]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Two days back i booked a ticket from air India website, due to certain issues i had to immideatly reschedule the date and post pone it for one day. There was no such service on the website nor was the cancellation option working. I called up customer care several times and every time they would take my details and put me on hold for 1 hour or even more. I have been trying to contact them on Twitter, however no response whatsoever. These are ways of cheating the consumer and causing acute distress.