Air India Customer Care

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Our travel agent Jatrik Travels (Kolkata) booked air tickets for us for 20 May 2021 but because of the 2nd wave of covid the tickets had to be cancelled. Now when we ask for a refund Jatrik says Air India is not refunding and Air India says – please contact the travel portal for further assistance. We are in a fix and need the refund asap.
Ticket PNR: 1G­6P923I
[ RA Number:
[protected]
[protected] – received from Jatrik Travels when they claim to not have received any refund from AI]

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear Airindia,
It’s been more than 1year & 5months . Haven’t got any refund. Several reminders has been sent & received several affectionate apologies in return.What is the update?

How many more years will it take?

Why is it taking so long for a refund?

Aditya Amonker
+[protected]
[protected]@gmail.com

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Its been more than 92 days I have cancelled my international Air india flight ticket from Tokyo to Mumbai, but still not received any refund.
Customer support team never respond on call or even on “[protected]@airindia.in”.
Its been totally unprofessional way to workout as their policy says refund will get max in 45 days. But in my case its exactly double time elapsed, still no response.

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I have cancelled my International Air India ticket in the month of April-21. Its been more than 95 days still I haven’t received my refund.
Customer service members put call on hold if after selecting refund option. On email also never received any response regarding refund.

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I had received a message from mohit sharma ([protected]) mentioning that my job application has been accepted in air india in domestic airport.

When i called to this number he told that he is a hr in air india, mumbai.
After discussing about the job profile, he asked me to deposit an amount of 1, 400 as a security deposit, which is refundable.

He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.

After which i kept on calling him, he told that he will call me back but that didn’t happen after this.

ACCOUNT HOLDER NAME: FLY AIR INDIA
A/C – [protected]
IFSC CODE :HDFC0001129

If this forum really works, please try to get me my money back.
Request you to kindly take care of this. many thanks in advance.

Thanks and regards,
Yashi sinha
Email id: [protected]@flyairindia.org

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Due to rescheduling / cancellation of AIR INDIA flight twice, I was forced to travel by another airline at a higher fare. So I have raised a request for cancellation of the above ticket for full refund. Your Customer Care executive told that it will take 21 days from the date of cancellation to credit the proceeds to your account, from which you have paid for it. When I called after completion of 21 days, they asked me to wait another 10 days. Today, after more than a month, when I called Customer Care, they again told me that the cancellation process will take another 10 to 21 days from now onwards. It is very clear that how you people are harassing Air India passengers.

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Hi,
I had booked tickets for my mom dad and my brother to travel from Raipur-Kolkata on 20th July 2021. They all got RT PCR test done and my my mom got positive for Covid-19 and my dad and brother was negative. Hence immediately we all isolated ourselves as per govt guildlines. I immediately called the customer care and got the open tickets for them the PNR for Alka Agarwal is YVFV5
and Open ticket confirmation is 10903581. And the pnr for Gokul and Rishi Agarwal is HT118 and open ticket confirmation no 10906144.
I would like to reschedule the tickets for Gokul and Rishi Agarwal for 23rd July 2021

I was given city office number I called them and got a reply that there is no city office in Raipur hence I would have to write an email to [protected]@airindia.in I did but in reply I receive an automated email stating that I need to call customer care.. can anyone help??

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Hi,
I had booked tickets for my mom dad and my brother to travel from Raipur-Kolkata on 20th July 2021. They all got RT PCR test done and my my mom got positive for Covid-19 and my dad and brother was negative. Hence immediately we all isolated ourselves as per govt guildlines. I immediately called the customer care and got the open tickets for them the PNR for Alka Agarwal is YVFV5
and Open ticket confirmation is 10903581. And the pnr for Gokul and Rishi Agarwal is HT118 and open ticket confirmation no 10906144.
I would like to reschedule the tickets for Gokul and Rishi Agarwal for 23rd July 2021

I called the city office no which I got from cus care they said that in Raipur there is no city office and asked me to mail to [protected]@airindia.in from which I got an automated reply stating that I need to call customer care..

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

It has been more than six months since the day I cancelled the ticket (Booking reference: HJLKB, Eticket #[protected], Flight number: AI 176) and was promised a full refund. There have been no replies to my emails, no answers to my phone calls.

The ticket was booked on 31 December 2021 and was cancelled within 24 hours. I cancelled the ticket via phone call to the air india customer care, who confirmed that there are no charges related to this cancellation and I am eligible for a full refund.

It is very inconvenient to wait for so long for the refund and to spend hours trying to contact Air India e-commerce and customer service. Please see to it that the refund is processed immediately.

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear sir I had booked a flight from goa to Chennai via Hyderabad date of traveling was 9th June 2021 which was cancelled by air india PNR no JLFK2, Transaction ID- [protected] it’s been more than one month I have not received my money back.
I just want to know when will I will receive my money back and whether air India will pay interest for holding my money to me.