+91 11 2462 4075 [Helpdesk]
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Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021
E-ticket No.[protected]
Inbox
Yamijala surya prakash rao
Mar 1, 2021, 8:53 PM
to ecommerce
Dear Sirs,
I have cancelled my air-ticket No.[protected] for the sectors VTZ-MUM-HYD on 14th February 2021 owing to rescheduling of the flight from MUM-HYD on 7th March 2021 (Booking reference No. HJMTM).During the cancellation of my flight, I had been told that full refund will be granted and accordingly a case ID was generated. The case ID No. related to the cancellation is 07840411.
I have not received any update on the refund status. Kindly let me know the latest position and help me in getting the refund as soon as possible.
Awaiting your response.
Regards,
Y.S.P.Rao
eCommerce eCommerce
Mar 2, 2021, 9:59 AM
to me
Dear Sir/Mam,
Greetings from Air India.
The massive rescheduling of flights due to situations arising out of COVID 19 restrictions by various countries, along
with the nationwide Lockdown till 31May20, has resulted in an unprecedentedly huge volume of refund request via email
which have to be processed with the limited human resources at our disposal.
We understand your predicament, and sincerely regret the inconvenience caused due to this unintentional delay.
Please be advised that refund of your ticket has been initiated as per rules. In addition to that we have added your Booking
in HIGH PRIORITY REFUND List forwarded to the concerned department for fast processing of refunds.
Kindly allow 5-6 weeks to get the amount credited to the cardholders account.
We thank you for your patience and for your support and understanding.
Best Regards,
MBHAT
E-Commerce Helpdesk
Air India Ltd (Delhi) India.
Yamijala surya prakash rao
Apr 15, 2021, 5:55 PM
to lavanya, eCommerce
Dear sirs
Kindly refer to my Email dated 1st March 2021 regarding full refund of my air ticket (Booking reference No. HJMTM and refund case ID No.[protected] and your reply thereto dated 2nd March 2021 indicating that refund of my ticket has been initiated and have added the same in HIGH PRIORITY REFUND List. Although a month and half passed, I have not received the refund nor any update in the matter. When we talked to your customer service today (15th April), we were told that refund has already been made on 8th of March to my bank account but on verification it was found that no such refund was made to my account. As such, It will be highly appreciated if you could kindly initiate immediate action and see that the amount is refunded forthwith without any further delay.
Thanking you in anticipation
with regards
YSPRao
Refund of airfare – E-ticket No.[protected] Case ID 07840411
Inbox
Yamijala surya prakash rao
Attachments
Tue, May 11, 7:18 PM
to eCommerce, lavanya
Dear sirs,
Kindly refer to my messages on the above subject. I have given to understand by your Customer Care that the refund has been effected as on 8th March 2021 but I find that my account with HDFC Bank was not credited with the refund so far. Bank statement for the period from 7th February to 1st April 2021 is attached for your reference. We have been constantly pursuing the issue with you but we do not get any update from your end. I would be grateful if the refund is remitted to my HDFC bank account no. [protected] without further delay.
With regards
SCHEDULE CHANGE – REVISED ITINERARY INFORMATION – LOCATOR/CONTROL NO.: HJMTM
Inbox
[protected]@airindia.in
Feb 12, 2021, 6:33 PM
to YSPRAO.YAMIJALA
THIS DOCUMENT IS AUTOMATICALLY GENERATED. PLEASE DO NOT RESPOND TO THIS MAIL
Air India Air India
BOM SPACE CONTROL OFFC
BOM SPACE CONTROL OFFICE
LOCATOR/CONTROL NO.: HJMTM
DATE/TIME: 12FEB21/1303
SALES AGENT/UPDATE: 9990 /009
FOR PASSENGERS: TICKET STATUS:
YAMIJALA/SURYA PRAKASH RAO TICKETED [protected] AI
[protected][protected][protected][protected]
SUN 28FEB 21
AIR INDIA LIMITED DBA AIR INDI 651 L AIRCRAFT-32B / NONSTOP / UNKNOWN
DEPART: VISHAKHAPATNAM, INDIA 1430
ARRIVE: MUMBAI, INDIA 1630 TERMINAL: 2
*** CONFIRMED ***
SPECIAL SERVICE: 1 NO SMOKING SEAT
SEATS: 18D
1 ASIAN VEGETARIAN MEAL
1 FREQUENT FLYER AI[protected]
SUN 07MAR 21
AIR INDIA LIMITED DBA AIR INDI 617 L AIRCRAFT-32B / NONSTOP / UNKNOWN
DEPART: MUMBAI, INDIA 2110 TERMINAL: 2
ARRIVE: HYDERABAD-RAJIV GANDHI, INDIA 2235
*** CONFIRMED ***
*** FLIGHT TIMES CHANGED DUE TO OPERATIONAL REASONS ***
SPECIAL SERVICE: 1 NO SMOKING SEAT
SEATS: 16C
1 ASIAN VEGETARIAN MEAL
1 FREQUENT FLYER AI[protected]
DATA PROTECTION NOTICE: YOUR PERSONAL DATA WILL BE PROCESSED IN ACCORDANCE WITH
THE APPLICABLE CARRIER’S PRIVACY POLICY AND, IF YOUR BOOKING IS MADE VIA A
RESERVATION SYSTEM PROVIDER (“GDS”), WITH ITS PRIVACY POLICY. THESE ARE
AVAILABLE AT HTTP://WWW.IATATRAVELCENTER.COM/PRIVACY OR FROM THE CARRIER OR GDS
DIRECTLY. YOU SHOULD READ THIS DOCUMENTATION, WHICH APPLIES TO YOUR BOOKING AND
SPECIFIES, FOR EXAMPLE, HOW YOUR PERSONAL DATA IS COLLECTED, STORED, USED,
DISCLOSED AND TRANSFERRED.
Zoomed into item.
It may be seen from the above I have been continuously pursuing with Air India for refund of my air ticket and so far there has been no response from Air India. Therefore, I would request the authorities to act quickly and refund the proceeds to me immediately.
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