Air India Customer Care

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear Sir,

The following ticket has been cancelled through the customer care Air India representative on 31/05/2021. Customer care representative also informed me that a full refund will be issued.
Details:

1. TIULIP ROY Ticket number[protected]
2. MANASI ROY SARKAR Ticket number[protected]

I have not received the refund yet. It is already 48 days after the cancellation. I have contacted customer care several times but with no result

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I, Rohan Pal, on 27/06/2021 received a call letter for an interview on behalf of Air India (http://www.hrpage.in/Interview-Letter01.pdf). The letter was shared with attached logo of Air India.

It was asked to contact to Mr. Kunal Kumar (HR manager) and was asked to deposit a Refundable Interview Processing & Accommodation & AssuranceCovid-19 Test/E-pass Amount of Rs. 8999 (as mentioned in the letter). I talked to him and deposited the amount into the account number shared. He said it was a wrong amount transaction. Actual amount is Rs. 13, 139 (Rs. 8999 + 2520 (28%CGST) + 1620 (18% GST)). I did the transaction again. Again he said that it was a failed transaction and he asked me to resend the amount again. I did it again (Rs.13, 139) and then he confirmed it was transferred.

After few days I contacted him via whatsapp and phone calls and he assured me that i will get the refund and the exact date and timings of the interview (as per my preferences suggested).

But from 1st July, 2021 onwards, his phone is out of network area and he is not responding in whatsapp (91-[protected]). Thus I got confirmed that it was a fraud.

I thus request the respective authority to take necessary action against this as early as possible.

Bank Details shared by Kunal Kumar to transfer the amount:
Acc. No : [protected]
ISFC Code : UTIB0002758

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Respected sir.

On 04 th June I had booked two tickets number[protected]/17 from Delhi to Lucknow and initially the time of flight was 13.00 to 14 .00 but later I had a received a mail of reshule it on same date but time was 7.05 . Since my son exam had postponed so I made a request through your call center to hold it and they did the same and assured me whenever you plan your journey they will issue the ticket of same date .

I have a very pathetic experience when I made a call to yours Guru Gram call center I called them number of times after a hourly hold they are not book my tickets and told that in this regard I will receive a call which not happen as yet

I hope you will provide necessary assistance
Regards
Umesh Chander
[protected]
[protected]

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Air India has been ignoring my emails and ticket reference. My tickets were never refunded due to Covid 19 lockdown cancellation done by the country. I am out 2k and they no intention of paying customers back

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Air India cancelled our 6 flight tickets from Frankfurt to Delhi due to Covid last year July. Since then we have been unable to receive our refund and we have been passed from pillar to post.
We have contacted various customer services desks and emailed multiple times. What else can we do?
I believe there is a court order in place which places Air India under obligation to refund cancelled flights. Do I need to go to lawyers to enforce this ?
We are not talking small money – its over 4000 USD of costs which they are sitting on.

Ref. booking PNR [protected]

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Refund Application No [protected] has been made by GOIBIBO, thru which we had done my booking. This Refund application was made in Feb 2021.

Payment is still not done for cancellation done in March 2020.

Details of My Correspondence with GOIBIBO is as below:

1. I Nivedita Rajendra Sukthankar booked a round trip ticket of Air India from Mumbai to Newark and return, thru GOIBIBO in June 2019.

Booking ID: TUANP1C90 PNR: JC1Y4

E Tkt No:[protected]

AI 191 from Mumbai to Newark on 15.11.2019- I travelled on this date.
AI 144 from Newark to Mumbai on 5.05.2020* This was pending.

2. *On 9.03.2020 I rescheduled my return journey thru GOIBIBO, by paying additional money for travel on 4.04.2020 thru AI 144, with following details.

PNR: JC1Y4 E Tkt No :[protected],[protected]

AI 144 from Newark to Mumbai for 04.04.2020 This ticket was not used.

3. Due to covid situation i had to prepone above flight on 04.04.2020 to 17.03.2020. but when i contacted GOIBIBO on 16.03.2020. They replied that since you have booked preferred seat thru air lines, we are unable to do it. Hence I had to buy New Ticket thru GOIBIBO for my return journey on 17.03.2020 fro Newark to Mumbai, . I bought it again .

Subsequently due to covid all flights were cancelled. I tried to contact GOIBIBO thru their Toll free numbers, which were initially non responsive till may end.

Later when i tried on several ocassions, to contact goibibo thru toll free number, which went futile.

I also made several emails on their [protected]@goibibo.com, without any result.
Due to covid situation also contacting airline may not be useful.

I request you guide me to resole my refund issue from GOIBIBO or Airline. I am attaching my original ticket, with my rescheduled ticket for return journey(which was not used.
Since i did not got any response, i had complained to National consumer Helpline with complaint No 2501191 dt 13.01.2021.
Hoping for your favourable reply. I am attaching all tickets for your reference.

Journey completed 15.11.2019 from MUM to EWR
Return on 17.03.2020 AI144 from EWR to Mum. Tkt of return journey of original tkt unutilised.

Regards

Nivedita R Sukthankar
[protected]

Their Reply after severe follow up is as below:

Dear Nivedita,

We have understood your concern well, as checked status of ticket number[protected] we found that we have already done everything in our capacity and applied for your refund with airline against refund application(RA) number “[protected]” but refund is yet to receive.

Airline generally takes 60-90 working days to approve RA however due to high number of refund and rescheduling request with airline they may take more time than expected but there is no need to follow up for refund as we will automatically process it a soon as RA is approved and refund is settled in our account.

Regards,
Rohit Bhardwaj
Goibibo

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

This is regarding the ticket I booked from DXB to COK for the travel date July 7, 2020. Booking ref# Y9Q2F

I have not still received the refund for this ticket as flight was cancelled on this date due to lockdown. I have already called customer care and they have cancelled the ticket.

Below are the ticket details.
• E-Ticket number starting with 098 (13 digits)
• Passenger’s Last and First Name

[protected] First name: Aswathy Last name: Babu
[protected] First name: Gautam Last name: Praveen
[protected] First name : Siddhartha Last name: Praveen

• Flight Number
AI934 – DXB to COK
• Date of travel
07- July-2020

Thanks

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I have to cancel the second leg of Journey from Delhi to Washington DC
due to Pandemic situation.

Below are the ticket details for refund –

Eticket #
MRS BABITA JAIN[protected]
MR RAKESH JAIN[protected]

The ticket cancellation was processed through customer care.

Please process the refund using the same payment method used for ticketing.

We have written number of mails to :[protected]@airindia.in but no refund received.
I have not received any refund till date.

Please help me to get the refund at the earliest.

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear Air India Team,

This is further with reference to ” Non issuance of Refund” for an attempted ticket booking done on 19th March 2021 @ 21:30 hrs IST. The ticket was not issued but the amount of INR 65, 158/- has been debited from the account. PFB the details of the transaction below.

1. PNR No. HR9D9
2. Transaction Id :S55263385
3. Transaction Date : 19 Mar 2021. 9.30 PM.
4. Transaction Type : Net Banking

The above transaction was successful and the same has been verified by the bank. Pl find account details for your reference.
Name: Sebastian T A
Federal Bank, Girinagar, Cochin
Account No.[protected]
IFSC: FDRL 0001058

There have been multiple follow ups in this regard since March’21 but the amount has still not been credited to the said account. Kindly look into the matter and do the needful at the earliest. We expect a swift responsive action in this regard from your end.

If the transaction has been processed from your end please share a Ref.ID for the same or if you need any further information wrto the transaction done from our end please feel free to reach out to us on the below mentioned contact nos.

1. Angitha Sebastian : (91) – [protected]
2. Sachin : (91) – [protected].

Thank You
Sachin

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+44 207 760 3290 [UK]

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

It’s been more than 2 months, I have still not received the cancelation amount of Rs. 1, 45, 581 for the ticket booked with Air India. Due to flight suspension from India to Canada, my flight was cancelled and I was promised a full refund.

Every time I call the customer care they say wait for a week and you will definitely receive the refund. The company’s policy of 21 days for refund doesn’t hold any value. I have lost the trust from this airline. Seems like there is no one to question them and they are taking customer’s money for granted.

Below are my ticket details for which I am still waiting for the refund

Intended Travel Date: 29th April 2021
PNR #: HTL8G
Eticket #:[protected]
Refund Amount: Rs. 145, 581