Apollo Pharmacy Customer Care

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

Today, the Apollo Pharmacy at Kumaran Nagar, Peravallur, Chennai-82 with phone No.[protected] has not accepted my ICICI BANK Sapphiro Credit card with wifi facility and insisted for cash payment for my purchase. The reason stated is “net work issue”. This is not acceptable to me. The shop owner should have alternate POS with better net work and accepted my credit card. After some heated argument, I cancelled my order worth of Rs.3, 500/- and placed order with some other medical shop. Please take necessary action and arrange to resolve the issue with this pharmacy and try to encourage digital payments. Don’t expect customers to have Plan A (Digital Payment) and, if failed, to have Plan B (Cash Payment) also for every purchase in your pharmacy.

M Vasudevan
Mob No.[protected]
[protected]

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

Hi,
I have ordered patanjali products from Apollo on 10 of june 2021 from Apollo 247 application owned by Apollo. The product was delivered on 15 June 2021. When I opened the products and check the expiry date it was mentioned June 2021. Attaching the order details and image of products for your reference.

Thanks
Vikash

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

I am writing to you to raise an issue about Apollo Products
product: pulse oximeter
Serial Number: 08HM225614

issue: not working properly, poor quality build, I bought this product 20 days back. reading is in pulse it’s showing spo2 levels, spo2 levels also not correct.
The battery back side spring not in the correct place (+) sided we have the spring instead of (-) side I have attached photos

so wanted to replace with another brand, I asked for a replacement for pharmacy they refused to replace it, they wanted the packed cover then only they will replace. who will keep the parking covers with them? I have suggested everything noted in your system why can’t you get the details in the same they have no answer.

Pharmacy details: apollo pharmacy, 7th Ave, Sarvamangala Colony, Postal Colony, West Mambalam, Chennai, Tamil Nadu 600083

How I affected?

due to Non-accurate value, scared and went to many times hospital.
My details: K Ranjith Kumar

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

Apollo has taken full advantage of pandemic situation as they know that many people may not open the order the same day esp if it is baby products. This gives them opportunity to cheat by applying some cheap tricks.

My recent order has cost me a loss of 500 INR.

Order#[protected]

Order details:
Cerelac – 8 quantity
DEKSEL NANO D3- 15ml x 5 quantity

Delivered – 7 cerelacs (2 wrong products) out of 8; D3 5ml in 5

Missing items – 1 cerelac
D3: 10ml x 5 = total 50 ml

Raised complaint multiple times and their support has closed it without proper action. No proper updates as we have to follow up every day.
Complaint# received from customer care – 815557 and 876278
They keep on asking same details again n again (images etc.).

Please impose a fine and stop them from doing this business.

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

I have placed my order on Apollo app on 26th May 2021 order No. is[protected] and still order is not delivered. It is not due to governments restrictions it is due to technical error of your app that shows it is out for delivery which actually it is not. I have already paid for the order but still not got the delivery. I have raised so many complains regarding this but every time I get a system generated message that someone will call but that never happened. If you guys are not going to take any early actions I will be forced to lodge a complain of fraud and cheating your customers in concerned authorities.

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

I urgently needed a oxymerter. So I ordered from Apollo as it was showing the date of delivery of 12th May. But on 12th May, the date got caunged to 17th. Since then neither I got any calls from delivery service nor any further mails. After multiple tickets and chasing for constantly 5 days, I got a mail saying refund has been initiated and you would get the refund of 1487.50 within 5-7 days. I didn’t get any money. When I raised another ticket on 30th, I am now getting a mail that a refund of rs. 510 has been initiated and that too it will refunded within 10-14 days!? You have been playing for last 20 days. This is the worst service provider ever. I would advise everyone not to ever use Apollo for any online orders.

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

Hi,
I am raising this complaint behalf my mother. My mother use to buy regular medicine in Apollo Pharmacy in Navalpur, Ranipet on monthly basis. We are getting some times home delivery. Mostly we are not getting home delivery and all requested medicine in the same even informed in advance. Also when she go there they(few) are not responding polite and immediate answer. For a Senior citizens regular customer this kind of behaviour is not entertaining. Also last Saturday 29May21 she went to buy some medicine on confirmation of availability over phone, but she initially told not in stock then other employee offered to search and he is speaking by removing mask . He was looking sick on that day and my mother is Sick now.
I also experienced similar response as delay in giving medicine at this branch .
Hope you will necessary measures to improve so others are not impacted.

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

I have purchased 3 layer face mask 1 packet. 1st thing person not wared gloves and basic temperature screening also not happened, 2nd its open packet, 3rd before handover the material person was dropped down all the masks same captured on footage also for 50 mask rate is Rs.500/-. After purchased my parent feel high cost so I was return back to the package. But they are refused to get back and refund the money. Person telling if you are affected person how do we know. Same thing I am asking what kind of assurance are have they are not affected in covid. Even how ever they are handover the material to me same kind of way I was given back without open the package.

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

I have contacted so many times through mails, calls, apollo help desk in apollo. but they are not responding. worst experience. please dont order from apollo. after payment, we are unable to see our orders. and we didnt get our orders AND CUSTOMER care doesnot respond. they call and said that we are unable to solve. they why customer care is there. you pepole think we are trying to reach you for timepass. my money deducted, oreder not showing. worst customer care. i have so much of faith on apollo in past. but present i have very very bad opinion on apollo

+91 40 6060 2424

www.apollopharmacy.in

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India – 600006

The medicines which I have ordered was suppose to be delivered on 29th May 2021. Every day they say it will be delivered tomorrow. But three days has passed and I have not received my medicine. I have made 16 complaint to the customer care and no one who is responsible from Bach end team or the responsible person has called me. I feel like cheated for 4 days as I have paid Rs 2224.70 on 28may2021. I have made the order after checking the availability and the quantity.