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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I am using a Ford Fiesta car purchased in 2008 from a dealer called Capital Ford, Bhubaneswar, Orissa. The after sales service from the Ford Dealer is pathetic. The car started giving jerky motion after one of the free services carried out by them. The problem was not there earlier, but they have tampered with the settings. The dealer has failed to resolve the issue, so I complained to Ford customer care, but no result and response. Today, one head lamp failed and the AC has stopped working. The dealer again failed to repair the AC saying that one spare is not available. How can the company allow such dealers to do business for them. Such high end products need much much better service. The GM of the dealer does not even respond to phone calls. The FORD INDIA numbers are of no use. I complained to Mr. Sriram of customer care, FORD India but no response and no action.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

i want the details about this company,
i got a job offer from this company,i forward my scanned copy of certificates and i receive a appointment letter….
please give me the detail about this company

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I have been ditched by the Bhagat Ford dealer at ludhiana.
I had recently purchased a new ikon from bhagat ford.
The people at bhagat ford have monoply in ford dealership in punjab.
I had already booked my car with them, but the rate afterwards was increased by Rs. 7500, they charged me the excess rate. I accepted the same and gave the money as there was no other way, because of monopoly.
further i had payed them money for seat covers and center locking.
They provided the same after 20 days.
In this case, my center locking key remote was provided in just 1 quantity.
When i asked about my another remote, they said there is only one available.
When i objected, they offered me other remotes of other customers which were with them.
But those were of no use for me.
I tried a lot and even talked to the managers at bhagat ford, but they are not ready to listen.
Please provide me the other remote of my centre locking.
Moreover they behave like illitrates for which i even cant explain on this complain.
I will be happy if I am provided with remote.
I already dont expect and service from bhagat group.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear Sir / Madam,

I am writing this to express my grievance regarding Ford's reluctance
to admit its own manufacturing faults & weaknesses.

I bought my Ford Fiesta Car (1.4L, EXi model) in July 2006
(Registration # DL3CAR1272). This car is a single handed car which is
well taken care of during its 3 years tenure. I also want to bring it
to your notice that this car has driven only 16000 kms till date and
has never missed a service schedule ever. A week back I experienced
problems in my steering usage, It was making friction noises while the
steering was turned to change directions. I took my car to Southcity
Ford Service Centre, NOIDA. The centre declared that there is a
leakage of engine oil from the steering assembly & therefore the
complete assembly system of the car needs to be replaced. The cost of
the part is estimated to be 10-12K INR. The centre officials did not
give me any satisfactory reason to explain the cause of such a
problem. They justified only by saying that "it's a regular wear and
tear since the car is 3 years old".

When I lodged a phone complaint in Ford India about the problem it
proved no better & they apologized for being unable to do anything in
this matter.

My question is – how can a car of this segment show such problems in
mere 3 years when it has been driven really less & has never even seen
any accidents / damages at all ? To my understanding it is not at all
a result of any kind of driving fault. Rather company's manufacturing
processes / lack of quality checks are a reason for this mishap.

I also want to highlight that this is not the only car that I have
driven in my life, I had a very pleasant experience driving my Honda
City for more than 5 years without having born any irrational expenses
ever.

I am highlighting all these facts to make your company understand that
no consumer expects such crazy machine failures or extreme wear & tear
situations given the kind of care the car has been given all
throughout. To me this is an extreme negligence on the part of Ford –
First, to produce defective machinary & second, to not even undertake
their due responsibility & charge their customers for unjustified
developments.

I am extremely sorry to convey it to you but if Ford does not
undertake this responsibililty I will assume that the company does not
know how to take care of its customers & in future I will think twice
before dealing with your company.

I request you to kindly look into the matter to bring my faith back in
your esteemed organization.

Many Thanks for your attention.

Regards,
Pooja Upreti.

(+91 [protected])

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

In spite of being an employee of the Mahindra group & the discount I was getting for a vehicle from the group, I decided to go for a Ford car primarily because I liked the car very much after the test drive. A friend of mine had recommended me the car but with a fore warning that the after service is pathetic. I too didn’t have a very good experiences dealing with Ford.

1. Delivery Date: Once I paid my initial booking amount; the sales guy stopped calling me & it was always that I had to make a call to know the delivery dates. It even went to extent that the sales person stopped taking my call & never returning the call. I was promised a delivery in 15 days but that never happened, besides twice the promised delivery date was defaulted. There were many things that I had planned back to back in the assumption that at least the delivery dates will not be defaulted; the car was finally delivered on the 20th of April 2009. I was promised a cover for the car which is still not delivered.
2. RC Book: I was told that the RC Book for my car will be delivered to me at home within 30 days & I started following up for that after 3 months when the 1st service was due. Every time I would speak to a new person with a promise that I’ll get a call back in 10 mins. The 10 minutes would never come; I tried all the numbers given in Bhavna Ford’s web site. Finally I spoke to the Service Manager who told me that the RC Book is lost & an application has to be made for a duplicate one – which essentially means I’ll have to take a half day or a full day off from the office for no fault of mine. I was called one of the days last month to the showroom for sorting this out & I live around 35-40 KM from the place, to be told that the whole thing has to be done in the area where I live.
3. Car broke down: On the 6th of November 2009, my car broke down when I was going to the office; I was able to get the car in 1st gear but the car won’t move. This happened around 9 AM.
a. There is a 24 hr helpline provided in the service booklet but it took me a second call to reach that number to be told by a lady that she is at home & will be leaving for the office in sometime & I should try the board number. Would others have reached if the 24 hr helpline hasn’t?
b. It took me 5-6 calls to different numbers to get to speak to someone who gave me the number of a Towing service.
c. Once in the service centre there was no one to have a look at the car for 10 -15 minutes before I created some ruckus about the service. The guy who makes the job card told me that it will take 2 days – without even looking at the car – either u have very efficient people or u would work in our own time.
d. I was told that I’ll be informed by the end of next day as to what the problem with the car is & when will I get the delivery. I finally had to call myself after 6 PM to get a reply that it will be delivered on Monday, I assume the 9th of this month. No reason was given for the breakdown.
e. I called up in the morning today & I still don’t have a reason & the tentative delivery date has been extended by one day – clearly gives me an indication that the car was just lying there for two days & the technicians will start work on it only today.

• Is this the kind of service u offer to the customers?
• Why does a car of Ford’s caliber break down with in the 1st 7 months? Were there no Quality Checks made?

And the clutch plate is not covered under warranty

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

RTO Tax Refund from RTO Bhuj Office, Bhuj, Gujarat India.

I have paid RTO Tax amount Double to RTO because the I have purchased the CAR through company,s loan. The name of Company is Coastal Gujarat Power Limited (A TATA Power Company) . AT that time I have paid doule RTO Tax.

Now, before 6 months the CAR was transffered in my name. While inqure about the RTO refund I came to know from respetive & reliable sourcses that know that when vehicle transferred from nme of the company to indiviul person,s name. Single RTO Tx must be refunded to person.

I have alreay submitted all required documents to RTO Office 5 months back. but till now I have not recd. the refund.

Kindly reply tome as soon as possible.

Thankig you vry much and with kind regards.

Very Truly Yours,

Vimal PANDYA

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Flag this messageReply From Ford India – 8954990Wednesday, 16 December, 2009 5:42 PM
From: "President's desk, From (.)" <[protected]@ford.com>Add sender to ContactsTo: "Ashis Mohanty" <[protected]@yahoo.co.in>Cc: [protected]@capitalford.net, [protected]@capitalford.net, "Customer, Care (.)" <[protected]@ford.com>Message contains attachments2 Files (6094KB) | Download AllService complaint remainder.emldetails of all the bills as proof.emlDear Mr.Ashish Mohanty ,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number OR14P1111.

Firstup We apologise on behalf of our dealership for lapses in any.

Further to our telecon we had with your goodself along with Mr.Sriram-FIL,Mr.Bijoy Kumar-Service Manager & Ms.Shiela – DCRC Manager From Dealership,we hope we have provided necessary clarity regarding the concerns.

We also value your feedback with respect to the service at our dealerships and would initiate all efforts to ensure that we meet or exceed customer expectations in future.

We would request you to fix up an appointment with our dealership to have a joint testdrive to understand /inspect the vehicle.Concerns observed if any would be addressed and resolved by our dealership. We had instructed our dealership to provide necessary assistance to you in this regard.Request your co-operation on this.

Please feel free to contact Ms.Shiela [protected] / us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.

Regards,

K.A.Saravanan
FIL – Customer Relations

[protected][protected][protected][protected]
From: Sriram, Krishnaswamy (K.) On Behalf Of Customer, Care (.)
Sent: 07 December 2009 11:26
To: 'Ashis Mohanty'
Cc: Customer, Care (.); '[protected]@capitalford.net'; '[protected]@capitalford.net'; President's desk, From (.)
Subject: Reply from Ford India Regarding OR14P[protected]

Dear Mr.Ashis mohanty,

This is subsequent to our earlier correspondence, regarding your vehicle bearing registration number OR14P1111.

We understand from our Dealership that they have tried reaching you over phone @ [protected], [protected]& [protected] right since last Friday in order to inform you about receipt of parts ordered but unfortunately they could not get you connected over phone.

We would like to bring your notice that we have also tried reaching you over phone at aforesaid numbers to communicate the receipt of parts but unfortunately we could not get you connected over phone.

We request you to fix up an appointment with our dealership regarding the same. We had instructed our dealership to provide the necessary assistance to you in this regard. We would ensure that your concerns would be addressed and resolved to your satisfaction.

Request you to get in touch with Mr. Bijay Kumar Behuria @ [protected] for further assistance. Assuring you of our best services and continuous support at all times.

Thanks and Regards
Sriram.k
Customer Relations,
Ford India Limited.

[protected][protected][protected][protected]
From: Nandhini, Usha (U.) On Behalf Of President's desk, From (.)
Sent: 05 December 2009 13:54
To: 'Ashis Mohanty'
Cc: Customer, Care (.); '[protected]@capitalford.net'; '[protected]@capitalford.net'
Subject: Reply from Ford India / OR14P[protected]

Dear Mr. Ashish Mohanty,

This is subsequent to our earlier correspondence regarding your vehicle bearing Registration number OR14P1111.

We tried to contact your good self in this number [protected],but could not able to complete the call @ 1:35 PM.We are in contact with the dealership and parts are yet to be received to the dealership.We had instructed our dealership to provide the necessary assistance to you in this regard.

Please feel free to contact Mr.Bijaya – [protected] / us for any further assistance.

Thanks and Regards
Usha Nandhini
FIL – Customer Relations

[protected][protected][protected][protected]

From: Anitha, Jain (J.) On Behalf Of President's desk, From (.)
Sent: Wednesday, December 02, 2009 10:33 AM
To: 'Ashis Mohanty'
Cc: Customer, Care (.)
Subject: Reply from Ford India – 8954990

Dear Mr. Ashis Mohanty,

Thank you for contacting Ford India . We are in receipt of your mail addressed to our Managing Director.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number OR14P1111. We have noted down the contents of your mail and we are aware that you had also spoken to our customer relations department. We have already taken up the issue with the Dealership concerned as well as Regional Service Manager.

We would revert back to you after we receive relevant information and updates from our Dealership or Regional Service Manager.

Please do not hesitate to call us or mail us for any further assistance, we would be pleased to be of service to you.

Assuring you of our best services and continuous support at all times.

Thanks & Regards,
Anitha
Customer Relations
Ford India Pvt Ltd

[protected][protected][protected][protected]
From: Ashis Mohanty [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 01, 2009 8:00 PM
To: President's desk, From (.)
Subject: servicing problem of vehicle

Respected sir,

I ASHIS MOHANTY of rourkela,having a ford fiesta with reg no OR14P1111 and the owner of this vehicle is Gita rani mohanty.there was engine missing problem with my vehicle.starting from 21th nov till 29th nov i was doing continious journey of 1000km up down from rourkela to bbsr,but till now problem is not being solved.within these days,4times they have done the bill,which is approx 46000rs.on the first day they they did a computer check of my vehicle and changed the pump,then again after 2 days they did computer checking and changed the pump injecter.for wheel alignment they charged 2 times again for wheel balancing they charged 2 times.u can hav a check of all the bills.but till now the problem with my vehicle still exists.its not possible on my part to do continious journey of 1000km.the company is so good,but why such inefficent workers.being the MD i think u will look into the problem,and i hope u will solve it soon.

thanking you,
yours faithfully,
Ashis mohanty

[protected][protected][protected][protected]
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.
Forwarded Message: Service complaint remainder
Service complaint remainderWednesday, 16 December, 2009 12:37 PM
From: "Ashis Mohanty" <[protected]@yahoo.co.in>To: "President's desk, From (.)" <[protected]@ford.com>Respected Sir,

i have sent u all the document proof,by sending details of all bil and history 4 days back,but till now i did not get any reply from u,.why hav i done any wrong by taking ford vehicle? if i wont get any responce from u within 24 hrs then i will take the necessary steps.first of all i will publish in the newspaper,that,how u r cheating and looting customers then i will file case in the name of Ford India and Capital Ford.

[protected][protected][protected][protected]
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.Forwarded Message: details of all the bills as proof
details of all the bills as proofSunday, 13 December, 2009 10:17 PM
From: "Ashis Mohanty" <[protected]@yahoo.co.in>To: "President's desk, From (.)" <[protected]@ford.com>Message contains attachments9 Files (4560KB) | Download Alldocument101.jpgdocument102.jpgdocument103.jpgdocument104.jpgdocument105.jpgdo…⇄
starting from 21:11:09.i am sending u all the bill and history throufgh attachment.
i[censored] have some humanity and consideration please look in to the bill and then you can knoe about the dealer capital ford that the dealer capital ford that whether they are honest or thieves and how they are cheating people and taking money and doing and doing things according to their own will not according to the need.
– on 12:11:09 my complain was regarding engine missing but what they did after repairing they didnot feel nessary forever 1 km trial.
now i am giving proof regarding this please took in to the bill,job and also on dated 22:11:09.
– look in to part no 2 and labour charge no 5 of 21:11:09 also see the km and on 25:11:09 see part no 6, labour charge no 3 and the km.only 201 km and they charged me twice.
when i asked Mr bijay about this he said that by mistake billing has been done and we will adjust it latter and also told me something on listening to that if i was shocked,he told me that if i will ask about this Rs 250.he will have to pay Rs 25000.
now i can think ,that Mr bijay did not same thing with me and also got ur support if that is not true then i would have got my vehicle in right condition after spending a lot of money and time.after spending a lot of money if i want my vehicle in up to date condition then what wrong in it?
when i went to GM on 25:11:09 he pitied on me and gave a discount of Rs379 not because biling was incorrect but because i was going there frequently.
u can see on 25:11:09 his signature & writing are present. now u can well imagine how capital ford is doing injustice toward customers.
now i want to see after knowing everything what u will consider abt me ,wheather u have have some humanity or not?????
i am sending all the proof to u.after getting everything, i[censored] dont respond then u can well imagine this proof can go to what level and can do what??
but i hope i will get justice for u.

[protected][protected][protected][protected]
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+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Ford may be making great cars. But they, surely, do not know the 'C' of customer and 'S' of service. You go to their workshops and you will these fancy 5S boards and posters. But i am sure that none of those 5Ss mean 'Service'.

This company thrives on the misery of the people and making owning a ford car a harrowing experience for the owners.

I had an unfortunate accident and sent the car to the Ford dealer the same night. Next day i logged a case with my insurer and it was inspected on the same day from the insurance side. I was promised delivery in 4 days time. Which extended to 5. When i called on 3rd day, the advisor told me that the parts have been recieved and the work will start in sometime. When i called the 5th day for the delivery time, I was told that nothing has been done on the car as "some parts were not available". I called up customer service in Chennai, Mr. Sheshadri who is supposed to be managing the Northern region was not contactable and was in meetings. I spoke to one Mr. Avnish on Satruday and he conferenced the dealer staff with me which promised that they will deliver the car to me on Monday.

I am writing this email on Tuesday morning…. and i know i am not getting my car back from the workshop even today. Harpreet ford charges parking fee of Rs. 250/- if the car is not picked up from their workshop. Should they be not paying me the retention fee for retaining my car for longer than expected and promised by them. The dealer network is pathetic… the staff is unfreindly, makes you wait for hours together to fill forms for insurance, billing, everywhere. In the 2 and half yrs since i own this car, i would hvae got my car serviced atleast 6-7 times. Not even once, I have ever got my car washed at Harpreet Ford during service. I pick up unwashed car, and get it washed outside becuase the waiting time for washing itself is minimum 2 hrs. Pollution check… minimum 1 hr.

Best part… the staff does not know, who the head of Ford India is. And when i told them it is Aravind Mathew, they said "they don't know" and don't have the office number and email for him.

This shows the pathetic state of affiairs and no wonder the company is in the state it is in today worldwide. It is all becuase of PATHETIC CUSTOMER SERVICE due to which customers have lost their confidene in the company and its products.

I am not expecting a response or anything to this… but thot just a way to vent my frustration out.

Thanks.
Ranjiv

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I have a vehicle Ford Endeavour from the Ford Company, purchased from the dealer in Goa, Caculo Ford, St inez- Panaji, Goa. From day one I have been facing problems that keep appearing on and off. Some of them have been solved, by the dealer, which I really appreciate, but I had a problem with the tyres wearing out unevenly, where in the tyres were replaced but the cause o[censored]neven wear was never sorted out even though the car has remained for a long period with the dealer, and the alignment done tons of times.. The tyres are wearing out in the same way, again and I have only covered 9000km+ from the change of the two tyres, and there has been no reply to my recent mails to the Ford company. I also have a A/c problem where in the 10amp fuse keeps blowing off again and again. The dealer suggest I keep a dozen fuses and keep changing them each time the fuse blows off. I have spent over 16 lkhs + for this vehicle. Due you think I should be adviced this as a solution. I have written to the company and dealer asking them to reply to the same ie- " do I have to replace my tyres every 5000km and the fuse every short period it blows off?? ", which they have not replied, making me to seek your help. My contact no:- [protected]. Awaiting your reply
Regards,
CARVALHO

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Extremely Disappointing care of car @ Harpreet Motors, Saibababad

Dear Sir/Madam,

I got my car repaired after accident from Harpreet Motors, Saibababad on[protected] with Inv No. IN903383SB. When I went to take the delivery of my car I saw that the labors was trying to start the workshop full generator using my cars battery as gen set battery was not working. They tried to start the gen set using my car’s battery 4-5 times and when I shouted on them that how can you do this kind of stuf[censored]sing customers cars and that too in front of customer they removed my car and started using someone else car. When I called the GM of the center and talked to him, the response I got from the GM was not at all to the standards of ford and instead of saying that we will not repeat this kind of stuff and it’s a wrong thing, he said “koi farak nahi padta sir roj meri car use hoti hai aaj tak to kuch nahi hua. When we start customer’s car using our battery on breakdown then you don’t say anything. And now when we are using yours you are shouting”. After listening to all this I took my car and came back home. Now today I wanted to go somewhere, I tried to start my car and it was not starting as the battery of the car if fully discharged. The car self, cabin lights, boot light, center locking are not working at all because there is nothing left in the battery.

I am really disappointing and annoyed by all this and now I believe its better to get your car serviced from road side vendors instead of going to Ford Service Center specially harpreet ford. When the staff are not trained how to take care of customer car, the GM who don’t know how to give a response to customer and how to deal with customer, what the point on spending so much on service and taking lot of pain to take the car to ford service center. I will follow and suggest and all my relatives & friends to never get your car serviced from Ford Service Center.

Also, just to add to the disaster I would also like to inform you that my car was damaged from back side by one of the service guy. The back portion of the car was damaged badly during servicing and now the boot lock is not working properly and working very hard.

Please look into this ASAP or I have to look into other ways to take action against this.