Ford India Customer Care

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

cmomplaints serious:
1. ford ikon tdci purchsed with full payment for all.
2. after one and haf month iffko tokyo informed me that the checque given by dealer is bounced so ur
insurance is cancelled. the financer bank was also informed and bank informed me to immedialty
halt the vehicle in safe place till insurance letter comes. now the car is parked from last 15 days.
3. ford india was informed and they simply gave me reference no of complaint as 8319115. dealer called me for necc action. bt after that no reply from both. no work is done.
4. i paid for sony music system (system and 4 speakers). but company fitted sony sytem and wrong speakers at rear . the design in the car is oval big bt dealer fitted nippon small round speaker hanging on single nut. still antenna is not given.
5. for fitting rear speakers rear seat was opened bt left as it is and its is jst resting wthout fitting so comes out on turns.
6. i asked the customer care where to go with this complaint no. bt they are not replying.
7. the ford usa has no option to contact them via email.

now u can see why maruti is a winner…

ford iknon tdci car is excellent is all ways bt company is making negative for that,

mrs umang
kv almora

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Sir,

model = ikon
derivative = flair 1.3L
fuel = petrol
registration number = GJ-1-HL-1822
Dealer name = Cargo Ford – Ahmedabad – Gujarat

I have been facing many problems with the car and have sent the car to cargo ford 4 times in last 5 weeks, everytime the service center "okeys" the car and then again the same or related problem occours in the car.
The service shop refuses to give me numbers of their directors and do not do their job well.
I am very unhappy with the dealership and ford as a brand.
Please intervene in this matter and resolve my problems.

Regards,
Madhur

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I HAVE FORD FIESTA DIESEL (2006) SXI MODEL. I HAD STARTING PROBLEM, THE CAR WAS GIVEN TO FORD SERVICE CENTER ( SHAMAN FORD) AT BYCULLA, MUMBAI .THEY INFORMED THE FUEL LINE PIPE IS HAVING LEAKAGE & IT SHOULD BE REPLACED.
I INFORMED THEM TO REPLACE IT, BUT THEY TOLD THE PIPE WILL TAKE 1DAY TIME TO GET IT FROM THIER CHENNAI SERVICE CENTER. I AGREED UPON . BUT SURPRISE TO NOTE, THE PIPE IS STILL NOT AVAILABLE SINCE MORE THAN 5DAYS HAVE PASSED…
IT IS VERY MUCH SORRY ON PART OF SHAMAN FORD THAT THEY ARE NOT KEEPING THIS IMPORTANT PARTS (FUEL LNE PIPE) IN STOCK…

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I bought a brand new fiesta on 30/06/09.On the 1st of July I was driving round a roundabout when the electric power steering failed with no warning, it went from light to very heavy and I was unsure whether I would be able to turn the wheel enough to get me out of trouble .I came within inches of having a serious accident.Is this a problem with fiesta as I feel it is likely to result in somebody being killed.I have always had Ford cars with no serious problems to report this experience has really shaken me up, so much so that I don't think I want the car back

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear Sir / Madam,

I have purchased Ford Fiesta car in Sept' 08 and within 20 months of purchase / 16000 Km run of vehicle both the front wheel bearings and brake ring worn out.

After taking up this matter with Ford India, they agreed to pay only 50% matrrial cost of barke ring but for bearing they told me that it comes under wear and tear.

Sir/Madam, how it is justifiable that within 16000 km run / within 20 months both the bearings worn out due to wear and tear.

I therefore request you to please look into the matter and suggest what to do ?

Thanking you in advance.

With Best Regards

Raghvendra Singh

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I purchased a Ford Endeavour last year, since my very first service I am complaining of Poor Ride Quality, Slow braking, excessive wear of Brakes and noise in differential. But Ford as it is famous for not taking note of anything. Perhaps they are aware of the manufacturing or desinging defects car has. In the recent years we have noticed that International car companies and in particular from the US and other western countries has developed habits of Dumping Indian market with their outdated and failed models that too at very high prices, and so the Ford doing. Through this forum I want to make Indian consumers aware of it.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Sir, I am serving in Indian Army wid my unit located in Dalhousie. I bought a Ford Ikon 1.4 TDCi of April 2009 Model from Bhagat Ford, Jallandhar. I took comprehensive Insurance from ICICI Lombard with cover note no. pl 8365348 for the period of 2009-10. I had a major accident on 28th of May in dalhousie cantt. area, wid me driving my new car. At the spot car images were taken by the police officials and a FIR no. :67 was launched in Dalhousie police station. I was admitted in Dalhousie MH from 28th of May to 10th of June. On 11th of june i registered the motor claim with claim no. MOTO1154446. I got a estimation of the accidented car done on 12th june in Dalhousie, which came out to be more than 5, 50, 000/-. I sent all the documents required, to ICICI lombard official in amritsar. In reply officials told me that the photos of the car were not clear and estimation done cannot be taken into consideration till the car is sent to Amritsar. I did the required and sent the car to Amritsar on 25th of june, which costed me Rs 5, 500/-. after being sent to Amritsar the car was surveyed the car and the estimated value of car was given as Rs 3, 50, 000/-. which is more than 75% of the total insurance amount of the car. The car has a lot of damage to an extent that it will require a new car shell. And surely the amount declared by the independent surveyor is not correct and will definitely be much more according to my opinion. Still, if considered, the amount given by the surveyor comes to be more than 75% of the total amount of the insurance of the car, in such a case a car is considered to be total loss, and the owner of the insurance policy is given the total insurance amount acording to your company's norms. Its been more than 1 month since the car was sent to amritsar and surveyed but After many discussuion there is no action being taken and no support from your company officials. I am totally at loss as to whom to approach. Pls take some serious action as soon as possible as am also payin the instalments for the loan of the car which does not even exists anymore.
Please do the needful.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

DEAR VINEET SEHGAL/CHITRANJAN,
K.S.CARS LTD.
NEW SANGANER ROAD, SODALA,
JAIPUR-302019
MOBILE NO.+[protected] VINEET SHEGAL/+[protected] CHITRANJAN

SINCE LAST APRIL, 2009 WE ARE FACING PROBLEM AGAINST POOR PERFORMANCE OF OUR CAR REGISTRATION NO.RJ06-CA-1483 FOR WHICH WE HAD SENT OUR VEHICLE TO YOUR SERVICE CENTRE & IT WAS FINALLY DECIDED THAT FUEL SUPPL HAS TO BE CHANGED & YOU CHANGED AGAINST YOUR INVOICE NO.RRIA90003700 & RRIA90002700 DATED[protected] &[protected].
BUT STILL WE WERE FACING PROBLEM & VEHICLE WAS AGAIN SENT TO YOUR SERVICE CENTRE & AGAIN THEY CHECKED THE VEHICLE & DONE THE NEEDFUL AGAINST INVOICE NO.RRIA90026800 DATED:-17.06.2009.
AGAIN WE WERE FACING PROBLEM & SINCE APPROX.15 DAYS THE VEHICLE IS IN YOUR GARAGE & TILL DATE NO SATISFACTORY ANSWER HAS BEEN RECIEVED.
NOW FINALLY IF WE DONT GET ANY PROPER ANSWER & RESULTS WE ARE MAKING MIND TO GO TO CONSUMER COURT.
SO, PLEASE DO THE NEEDFUL & REVERT.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

sir two months ago my fuel guage of ford ikon 1.3 petrol not woking
i went to bhagat ford jalandhar dealer of ford india, they said you have to replace your fuel pump worth rupees 9000.
sir i got change my fuel pump from bhagat ford but my fuel guage is still not working since i got replaced my fuel pump
bhagat ford says its ' ford india ' problem because there fuel pump design is not appropriate or proper
sir i sent many mails to ford india as well as talking to bhagat ford jalandhar as well but they don't give me any relevant answer it almost two months since i driving my car without fuel guage
even spending 10, 000 bucks on it
please help me out

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

dear sir,
i had given my ford fiesta 1.4exi for service, and there were lot`s of dents on my car, i asked them for paint .the mechanical service was ok but they had cheated by doing poor service it was pathetic they had changed the original shape.. i asked that point then they were arguing with me .. and i also found new dent`s after service … they took 19, 714 from me but it was totally dissatisfying to me the worth for that service may be 7000. totally irrational .. please do forward to ford india.. my vehicle no ap20p6660. i have given service on 23/7/2009. and i took my car on 3/8/2009.the service manager was mr .sridhar