Ford India Customer Care

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Sir,

My pan application aknowledgement number is [protected].
I have applied pan card and due to some reasons it has been returned back.
Earlier i gave the official address in the application.so it has been returned back.

Now i would like to get it back though my House address.

Please advice.

My present address is

Ramesh Rajaiyan
F 15, Nungambakkam police quaters,
Nungambakkam, chennai 600 034.

Earlier adress which i gave in application is

Ford Business services center
No.143, Dr.MGR Road(North Veeranam Salai),
Perungudi, Chennai-600 096.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

dear sir/madam,
please refer ford complaintnumber:7989193.
I shall briefly mention my grievance no:7989193 under ford complaint number mechanism. My FORD IKON is continously facing problems since purchase and almost all the spares have been replaced with in 2 years or purchase and 15000 KMs of drive. this time it is the Ignition Coil. The service at Kairali Ford (kochi, India) is miserable and do adjustments till warranty period is over and once the warranty is over they suggest replacement of item.when I complained about the MISSING in my engine many times during the warranty period they did some adjustments to rectify. the problem repeated but now the warranty is over, now they say the ignition coil to be replaced. I complained to Chennai Ford India office under the said number ( through fone +[protected] but to my shock, the staff there fakes promises that they will get back with in a day etc. But I called them everytime, THEY NEVER CALLED ME ONCE.( MrRakesh & Sharmila attended calls all time). How bad a service ?

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I own a ford Ikon 1.8. I got the Altenator pulley and alternator belt replaced at the dealership. After the replacements of parts my car started having a nagging sound while the engine was statted. After repeated visits to the dealership they replaced the belt again but the problem still remained. The noize level at the workshop is so much due to the air & water machines that it sounds more like a denting painting area. After all the time consumed at the dealership i sometimes think that i was better of if i had not gone to the dealeship in the first place.

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Hi,

I bought ford ikon from one of the certified car showroom company and they gave me warranty of 3 months along with 1 free service.

My car was doing great( as you expect from Ikon) then I gave the car for service. Immediately after service AC started giving me less cooling and since it was weekend I though of showing it to those people on Monday but Sunday night car suddenly stopped in late night and those people were not reachable. Then after sometime it started and drove it very slowly as I could see the engine was heating more than normal.
Next day I took my car to workshop and after few inspections they told me that there is some leakage of coolant because which engine is getting heated and finally stopping so they asked for couple of days time to repair the same. After 2-3 days of my follow-up they told me that there was a hole in engine head and they have given that for repair and I should get my car in another day or two but lately they said that the head has got few cracks and therefore they will have to change the head and this will cost me more than 35000.

I feel that because of these people negligence while servicing all these problems came up because if there was any coolant loss then they should have checked it while servicing. I want to know from anyone in the forum that I can go to consumer forum and file a case against them for negligence and ask them for paying the loss occurred because of that?

Kindly help me.

Thanks,
Amit

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Hai
I am having an ikon diesel and i am servicing at kairali ford cochin. My car num:kL07AN853.nearly four months back there was a heavy drop on pickup.Iwent to the showroom and they told this is a clutch problem they changed the clutch assy and i paid nearly12000.But still now there is no difference in pick up.now the manager is saying this is a prob with fuel pump & there is no smoke at all. Now the clutch also is too low.What should i do coz today he is telling fuel pump & tomorrow he will tell engine.I cannot waste my money like these experiments.so kindly do the needful as soon as possible. Iam having a new ikon too.
regards
Biju John
cochin

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear sir,
I bought a Car Fusion form K.S. ford Udaipur (Rajasthan) in Nov 07, when the first requirement o[censored]sing the AC ( that is in Summer ) came its AC was not functioning and I went to my dealer .
after all observation it was found a manufacturing fault of company that its AC pipe was brust and they claimed the change it with a new pipe .
but again in this season the same problem occur while on vacation with my family, when I got it checked from a vendor I was shock to know that instead of changing the pipe, delaer got it welded and same was again brust .and for changingthe same now dealer is raising a bill in my account .
when this was a problenm since begning and it was mishandeled by dealer then why such should be borned by customer .
it is proper properly making the customer fool, and absolute case of non coperation to customer .
I also raise my complain to their customer services ( [protected]@ford.com ) on 4th May, but to no resolve at all yet .

Sir, pl. help and provide some solution to it, so that cystomer should be cheated by Ford any more .

Jasvinder SIngh

+91 44 2455 1500 (Corp. Office South)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

SIR,
I HAVE FORD FIESTA MODEL-2007 (FEB) .MY CARS RADIATER FAN IS NOT WORKING SINCE ONE WEEK. I WENT TO MY SERVICE CENTER( NARAIN FORD FAIZABAD ROAD NEAR HAL LUCKNOW), AFTER CHECKING THEY SAID ITS FAN IS NOT WORKING ; IT SHOULD BE CHANGE IMMEDIATLY.
SO I SAID PLEASE CHANGE NOW BUT THERE WERE NO FAN IN STOCK
AFTER ONE WEEK FAN IS NOT AVAILABLE .
BECASE OF THIS MY CAR IS NOT RUNNIG AND I AM NOT USING MY CAR FROM THE LAST TEN DAYS AND HOPING IT WILL NOT RUN FURTHER 20 DAYS BEACUSE OF POOR AVAILABILITY OF SPARES
PLEASE HELP ME SO THAT MY CAR WILL RUN SOON AND I CAN DO MY WORK PROPERLY
THANKING U
DHIRENDRA GUPTA
[protected], [protected]
swarnim.[protected]@yahoo.com
barabanki(u.p)-225001

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear Sir,

In breif i am cheated by your delaer M/s. Shaman Ford.
In the year 2007 i had recieved a call from M/s.Ford India Chennai as well as M/s. Shaman Ford saying that they have bought a change in Ford Fiesta Air ducting system for the same they requested my vehicle which i had bought in september 2006 from authorised Ford Dealer M/s. Shaman Ford situated at Prabhadevi Mumbai and for the same i too send acroosed my vehicle.
They had opened a job card and also a invoice was riased for the new air fittment duct fitting on FOC basis, but after 2 years i.e. on 29th April 2009 when I was travelling in Gujarat with my Ford Fiesta regd no. MH-06-AF-5144 faced a minor problem near vadodra for which i had visited M/s.Cargo Ford Vadodra who is also the authorised delaer for Ford India. At that time a customer like us who were proud to use Ford Vehicle came to know that Shaman Ford had cheated us as no ducting fittment was done before 2 years i.e. in year 2007 when the car was recall from their side and same was handed over to us in written by M/s. Cargo Ford authorised dealer of Ford India For gujurat Vadodra region.

For the same when we reached mumbai and approached M/s. Shaman ford service advisor Mr. Uday who had carried out this cheating job and Service Manager Mr. Thomas / Mrs. Tanuja no action has been taken from thier side and they are in negative response their replies are like so what "everything ll b done now if not done previously". So where did the part went which was carried out 2 years back…?

For the above matter we had already followed up them many times but the response from thier side is totally negative.

So our request to you is please guide us that how we can proceed legally in such matter.Now the issue is just not of that F.O.C part but the issue is that Ford being a company at the international level showed the world and the competitors that they really care for thier customer by recalling the car but the fact is that by such unfair business practices they are just playing with the indian markets and making thier own name by false promises.

so as a citizen of india i request you to please guide us that in which manner and how we can go ahead in legal matter with M/s. Shaman Ford Mumbai dealer as well as M/s. Ford India.

Hope your early action in this matter will be highly appreciated.

In case if you need further clearification please feel free to contact the undersigned.

Regrads

Ketan Gosalia
B1 Neelkanth Tower,
206 Garodia Nagar,
Ghatkopar – East
Mumbai – 400077
Tel:- +91-[protected]

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Model : 2000 Ford Ikon 1.6 Petrol ( KL-2H-7695)
Dealer : Kairali Ford, Trivandrum
Compliant regarding service provided by the dealer
I am writing this compliant feeling completely tired and helpless by the service provided by the dealership. I own a 2000 model 1.6 ikon which is having lot of trouble of late. I have spend close to 1.5 lakhs in the past 4 months on the car. The reason I am writing this mail is around 3 months back fresh out of the service centre after having done a major over haul I noticed the temp gauge rising after driving for around 20 mins. One or two incidents later I returned the car back to the dealership citing the problem. The service personnel said that the A.C clutch had blown off which disconnected the belt drive and hence water was not being circualter for cooling. They said they had ordered for a new a.c clutch and the wait started. THey made me wait for 3 months saying that the company did not have the 1.6 ac clutch since prodn had been stopped. Around two week back they said the company had shipped the part from chennai to trivandrum. If the dealers are to believed the part took two weeks to reach from Chennai to Trivandrum by courier. Now according to them the part has reached the centre and they are still working on it. After infinite number of phonecalls and visits to place my patience has run out. I feel completely cheated by the service centre whose service has been appaling to say the least.I am not sure as to when I am going to get my car back.

+91 44 2455 1500 (Corp. Office South)

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

dear sir
i am extermely annoyed by ur dealer service i hav 2 cars o[censored]r company ikon and fusion i had problem of relay in fusion the dealer once repaired the vechicle the bill no is013330A and the advisor name is tushar chauhan m [protected] after the bill was payed and i took the del of car it again broke down after running 4kms
when i called tushar he rudely talked with me and said that i am with customers and he disconnected my fone i was standing for 4 hrs in the hot sun but no one came after repeatedly calling they said we have no person at present to attend u, i had to go personally to the service point for the repairs

pls take some appropriate steps bcaus i am planning to go to consumer court so that again no other custumer is harassed by the dealer