Apollo Hospital Customer Care

Apollo Hospital — Problem creating while trying for cashless facility

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear Team,

One of our insured MEETRAJ GOPE is admitted at Apollo Children Hospital at 15, SHAFI MOHAMMED ROAD, THOUSAND LIGHTS
CHENNAI, TAMIL NADU, Pin: 600006 on 11th March 2021.

Surprisingly, from yesterday there is a query and hospital cashless dept people are not interested in providing the reply. Today morning ( 12th March 2021) from TPA’s end, I myself sent query letter again at the email ID [protected]@apollohospitals.com. In response they said, they can not reply to our query. They want hard cash. They were so rude & did not want to reply against our query.

Sir, what is the use of opening cashless dept, if your people are so rude in behaviour & they are not interested in providing cashless. They want only cash. Imagine our customer went to your hospital all the way from Assam & due to your cashless dept staff’s sick behaviour, finally he had to pay cash. Is this the kind of training you give them ??? Is this your intension of service ??

We criticize such unethical behaviour & we demand a written statement against our query.

Tapash Bharadwaj

Branch Manager

House No 42, 1st Floor, Bishnujyoti Path, Hatigaon,
Behind Little Flower School, PO Hatigaon, Pin 781038, Guwahati, Assam.
Email – [protected]@vipulmedcorp.com, Website – www.vipulmedcorp.com, Phone – +[protected]

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Apollo Hospital — Diagnostics

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

We had a blood test for PTT and APTT done on 15/11/2020 for our 8 year old son at Apollo diagnostics located at the below address,

Apollo Diagnostics
No:9, Bharathidasan street, RGN colony,
Redhills
Chennai-52.

The test was done as prerequisite for a hernia surgery. The report given by the above said centre showed elevated levels of both PTT and APTT which paved the way for the doctors to suspect some kind of serious liver disease or cancer. So we had to immediately rush to Chennai and consult various haematologists and oncologists. The tests done at 3 centres in chennai revealed both the values to be well within normal range. But the kind of mental stress and trauma that we understand for 24 hours cannot be expressed in words.

Just because they said it is Apollo diagnostics and they had your symbol and logo, we went ahead . But not only did the surgery got postponed but also the agony we underwent was terrible.
We request you to take immediate action and dismiss the said centre so people are safe.

Regards

Diagnostics

Apollo Hospital — Apollo Spectra Kondapur team negligence of Wrong treatment due to an incorrect diagnosis and False Report

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear Apollo Team,

This is to bring your notice of Apollo Spectra Kondapur team negligence of Wrong treatment due to an incorrect diagnosis and False Report

Just to give a Heads-up, This is Naveen Kishore A, Age of 37years. And my UHID is CKON.[protected] I was suffering from breathing inconvenience on Oct 1st 2020 and approached Apollo Spectra Kondapur Doctor Mr. P.V. Raju the pulmonologist advised me to get a health check up report of X-Ray chest PA and PFT.

My X- Ray Chest PA was normal and my lungs were good in condition. But my PFT result is low as FVC (L) FEV (L) falling between 60 to 65. Based on the PFT report Doctor said I have Asthma and prescribed me medicines for 3days Course.

After 3 days of course completion as there was no improvement again I consulted him and he said I have acute Bronchial asthma and my lungs were weak and needed to be admitted in hospital and undergo an antibiotic course of 3days.As he knows that I have corporate insurance he insisted me to admit. I am 37years old I never had a previous history of Asthma and I was more worried as this is the first time I heard that I have Asthma and keeping in view of outside pandemic situations I Choose to be admitted in hospital.

They said it is a 3 days antibiotic course but the treatment went for 5days and as there was no much improvement before discharging me they referred to Gastroenterologist Mr. Somasekhar he advised me to go for a Barium swallow and the report is good and again they did endoscopy where in they found RUT Positive

The Pulmologist Mr. P.V. Raju, said you have Asthma and also RUT Positive because of that your asthma is aggravating he suggested me to take Gastric and Asthma medication and discharged

But still there was no improvement after discharge also I have been running around Gastro and Pulmologist in your hospital.

Again I consulted Mr.P.V .Raju on Nov 5th 2020 and he asked to get the report of my X ray chest PA and also X-Ray PNS. As usual my X ray Chest PA was normal and my X Ray PNS shows that I have mild DNS and sinus.

He again concluded that I have RUT Positive and mild sinus which aggravates my Asthma. Advised me on medication and wait for 15days. But still now there is no much improvement

Now here comes the Twist, I went for a second opinion to my known family physician while he was looking at my PFT report he identified that it is not my report some other patient report given to me by your medical team and says that it was mine.

i got the report of some other patient, the patient name is V Naveen Kumar and his Age is 23, Date of Birth is[protected] and weight is 56Kg

But my Name is Naveen Kishore A, I am 37 Year old and my date of birth is[protected] and I am 80 Kg in weight.

It shows that your hospital and medical team is so negligent while sharing the reports to the patient. My entire treatment went wrong based on incorrect diagnosis. Though your doctors know all my reports including X-Ray chest PA and HRCT scan is normal and Covid test is negative. But they have unnecessarily given wrong steroids and antibiotics to me for 6 days and they made my health more vulnerable than previous. And your doctors did breach the duty of care of the patient.

Being such a reputed brand that Apollo has. I never expected this level of negligence and breach of patient care and trust from you.

i wanted to have a proper justification for this

Apollo Hospital — Negligence in treatment

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My father was admitted in apollo medics super specialist hospital lucknow for CA tongue operation. Afternoon 3 days his tracheostomy got blocked that cause hypoxic brain injury to him. From that day onwards he is in persisting vegetative state.

Reason for treastomy tube blockage(as per doctors of other hospitals)- improper suction by the nursing staff in the ward

Apollo Hospital — Disappointment behaviour from DR.RANADEEP RUDRA- Kolkata Apollo Gleneagles Hospitals

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My Mother has been under treatment under Dr. Shyamasis Bandyopadhyay for the last 9 years. Currently Dr. Bandyopadhyay has referred my mother for an opinion of CT release. I have taken an appointment with Dr. Ranadeep Rudra and he has prescribed for an operation. I have gone through all formalities for admission as per his advice on 1st day review, needless to say he has taken only 2min and was not willing to hear the patient’s concerns. However as per his advice I have done a test of Rs. 7, 450 (Excluding Dr. Rudra fees of Rs. 1000) from Apollo Hospital Kolkata. I have received all the approval from the Insurance based on a doctor signed and written for admission on 7th Dec 2020 and released date on 8th Dec 2020.

I called his assistant on 6th Dec 2020 at around 8.15PM and confirmed the admission, he advised me to call him on tomorrow ( 7th Dec 2020) post admission, however before taking final admission I personally reached out to Dr. Rudra’s assistant for the confirmation. As per him Dr. Rudra is busy and will not talk, so take admission and come at 12PM. I have followed the same instructions and admitted patients after a long time.

When I reached out to Dr. Rudra, he told me that I did not advise to admit the patient as he has written in the prescription that ‘ Review report’ although he mentioned the admission date and released date in another paper and signed.

I requested him to review the report and leave a note for admission but he told me very arrogantly to release the patient first and then he will leave a note for admission.

After following the long process he has written a note for admission.

I wanted to clarify about the food restriction but he shouted at me very badly in front of other patients and refused to operate, also mentioned I am an uneducated person, so blindly followed his instructions. He strongly humiliated me and my mother who is patient (55years Old) and came today from Krishnanagr.

From this pathetic journey My Mother is not feeling well now.

After that we reached out to Asst. Director of Apollo Gleneagles Hospitals and shared the same. He advised me to take admission and he will help to very smoothly process the admission process but when we came to the admission counter the associate told me ( at 4PM) Dr. Ranadeep Rudra advised to take admission at 8PM. Is this something jokes going on with patients?

After that we reached out to Dr. Bandyopadhyay and as per his advice I have taken dr. Appointment in Columbia Asia Hospital Salt Lake.

I believe Apollo Gleneagles Hospital trusts and follows the respect of individual methodology. I have paid a high amount for good treatment and reverted with harassment, waste money and humiliation. Apart from that my mother’s health has deteriorated for the 10 hours historical journey in Apollo hospital Kolkata.

My request to the higher management to take appropriate action against Dr. Ranadeep Rudra and give my Money back of Rs. 8450 immediately.

Waiting for your quick response.

Regards,

Kousik Biswas

Mob. [protected]

Apollo Hospital — Apollo hospital Bangalore

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

This is for everyone before going to Ravindra Mehta Apollo hospital one of the worst hospital life threating I would like to mention few name dr hari prasad he is not fit for doctor he is pure business minded selfish guy this doctor doesn’t even know what to share front the patient he talk like MBBS MD professor he don’t even have much experience only thing they know is threating pull out money only lacks no thousands this is my second review this Apollo digital marketing removing my review they this very smart I have all prof bills micu pass the nurse not fit anything because of there missuse I lost my mother main thing I want talk about is every morning u wake up u see message u r outstanding is this much it’s only lacks my dad is 60 year old he is standing the account manger is around 32 year he sitting floding legs answering my father in account section the account manger telling us why did you bring to this Apollo doctor not fit for anything this Apollo advertising this doctor they don’t even have experience see any doctor of Apollo there are not marketed other company only Apollo will all digital marketing gimae put there doctors are best you find more best doctor MBBS MD professor in other hospital they only know pull money threnting kalyug is stared please don’t take u r loved once they won’t be back alive from this Apollo hospital every doctor in Apollo getting paid more than 15lack moths every doctor has minimum target 5croer they only to threating achieving the target every time u talk to doctor concealing u see this Apollo hospital doctor they won’t even look at u r eyes and talk .

Apollo Hospital — No appointment shown in Apollo 247 against appointment taken

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I have taken an appointment (Appollo 247) by paying Rs. 1000/- with Dr. RGK vide Appointment No. 684259 for online appointment for 17th Feb 2021 @ 6.45 PM and have got the confirmation through SMS for the same. In the SMS, it is asked to fill up some data which would be useful my consulation for doctor.
When I click the link given, I do not see any appointment nor I am unable to fill up any informanation as required, as I am not prompted to do so. I have been trying to contact your hospital Greams Road Customer Enq using both the numbers[protected]/[protected] for connecting Appollo247 but N number of attempts to give connections go in vain and I am not connected. Tomorrow being appointment and this is the first time for me to meet the doctor on online, I am helpless as to how to proceed

No appointment shown in Apollo 247 against appointment taken

Apollo Hospital — Incorrect billing (Apollo Specialty Hospital, Vanagaram)

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My father was admitted to Apollo Speciality Hospital in Vanagaram, Chennai on 18th February 2021. He got discharged on 21st February 2021. He was admitted to the semi-private ward, as I got approval from insurance for the semi-private ward only. But, since they did not have any semi-private ward vacant at that time, so they accommodated him in the private ward itself, for the time being, saying that he will be shifted to the private ward, as soon as there is a vacant room in the semi-private ward. Also, they mentioned that till then they will apply the tariff for the semi-private ward only. The next day after the surgery, he was shifted to the ICU and was kept under observation for the day. The next day, they shifted him to the private ward, without even asking me anything. Initially, they told me that there was no room available. Hence, until any room is vacant for him, they will keep him in the ICU only. But after sometime, they allocated us with a room. It was the same room, where he was kept on the day of admission. So, I thought that due to room unavailability, again they have given us the private ward room. But, to my surprise, on the day of discharge, they have billed us for the private ward without even taking any consent from us. Moreover, they lied to me that I have asked for a private room, which is why they have given us the private room. These mannerless fellows have argued a lot with me. So, I didn’t have any option but paying for the incorrect bill. Invoice copy attached for your reference. Thank you!

Incorrect billing (Apollo Specialty Hospital, Vanagaram)

Apollo Hospital — Apollo first med hospital services- kilpauk chennai

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I am Dr MANSHA DASWANI admitted in Apollo First med kilpauk Chennai in active labour pains on 30/11/2020 and discharged on 2/12/2020 after normal delivery of my baby.
1. NICU DOCTOR for labour ward was not present at time of delivery.
2. NICU staff brought my baby greater than 1 HOUR after his birth. I know that your policy is to initiate breastfeeding within 15min of normal delivery.
3. NICU staff who brought the baby to me in labour ward was infected with cough and cold.
4. NICU staff shoved only my nipple into his mouth creating a shallow latch, did not give him to me for skin to skin contact to initiate feeding on his own ( baby’s inherent nature to suckle was was not initiated which led to a series of distress for me for the next 3 weeks )
5.At due to shallow latch and extreme nipple pain I started using nipple Shield- none of the doctors or staff came and helped me initiate deep latch inspire of me telling them I am using nipple Shield for pain during feeding – consequences after discharge and removing nipple Shield ( it is not right to interfere feeding with plastic device) caused me and baby emotional distress, visits to various other consultants as babys weight was dropping.
6.Mr arumugam ( your admin staff) while submitting birth certificate form has put my name wrong which is a significant error. He has not yet rectified his mistake. I am still waiting for the Certificate with my name correct.
7. Baby’s measurements not included in summary. Head and Abominal circumference and height.

Overall very dissatisfied with the experience. I chose your hospital for good service in spite of knowing the high expenditure for my pocket.

Apollo first med hospital services- kilpauk chennai
Apollo first med hospital services- kilpauk chennai

[Resolved]  Apollo Hospital — Very Disappointment behaviour from DR.RANADEEP RUDRA- Kolkata Apollo Gleneagles Hospitals

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My Mother has been under treatmentunder Dr. Shyamasis Bandyopadhyay for thelast 9 years. Currently Dr. Bandyopadhyay has referred my mother for an opinionof CT release. I have taken an appointment with Dr. Ranadeep Rudra and he has prescribed an operation. I have gonethrough all formalities for admission as per his advice on 1st dayreview, needless to say he has taken only 2min and is not willing to hear the patient’s concerns. However as per his advice I have done a test of Rs. 7, 450 (ExcludingDr. Rudra fees of Rs. 1000) from Apollo Hospital Kolkata. I have received allthe approval from the Insurance based on a doctor signed and written for admission on7th Dec 2020 and released date on 8th Dec 2020. I called his assistant on 6thDec 2020 at around 8.15PM and confirmed the admission, he advised me to call him ontomorrow ( 7th Dec 2020) post admission, however before taking final admissionI personally reached out to Dr. Rudra’s assistant for the confirmation. As per him Dr. Rudra is busy and will not talk, so take admission and come at 12PM. I have followed the same instructions and admittedpatients after a long time. When I reached out to Dr. Rudra, hetold me that I did not advise to admit the patient as he has written in the prescription that ‘ Review report’ althoughhe mentioned the admission date and released date in another paper and signed.I requested him to review thereport and leave a note for admission but he told me very arrogantly to releasethe patient first and then he will leave a note for admission. After following the long processhe has written a note for admission. I wanted to clarify about the food restriction but he shouted at me verybadly in front of other patients and refused to operate, also mentioned I am an uneducatedperson, so blindly followed his instructions. He strongly humiliated me and mymother who is patient (55years Old) and came today from Krishnanagr.From this pathetic journey MyMother is not feeling well now. After that we reached out toAsst. Director of Apollo Gleneagles Hospitals and shared the same. He advised me to take admission and he will help to very smoothly process the admission process butwhen we came to the admission counter the associate told me ( at 4PM) Dr. Ranadeep Rudra advised to takeadmission at 8PM. Is this something jokesgoing on with patients? After that we reached out to Dr. Bandyopadhyayand as per his advice I have taken dr. Appointment in ColumbiaAsia Hospital Salt Lake.I believe Apollo GleneaglesHospital trusts and follows the respect of individual methodology. I have paid a highamount for good treatment and reverted with harassment, waste money and humiliation. Apart from that my mother’s health has deterioratedfor the 10 hours historical journey in Apollo hospital Kolkata. My request to the higher managementto take appropriate action against Dr. RanadeepRudra and give my Money back of Rs. 8450 immediately. Waiting for your quick response.