Freecharge Payment Technologies / FreeCharge.in Customer Care

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Hi,

I made a transaction to pay my electricity bill on 12 Nov, 2018. Freecharge deducted 2014.00 INR from my bank account and my electricity bill is still unpaid.

FC Transaction ID
FCEW[protected]

I contacted JVVNL and they told me that they didn't received any money from freecharge. I contacted 3-4 times to freecharge customer care for this and they people always replying with a robotic answer. Now my bill payment date is expired and i have to pay fine along with the bill payment to JVVNL.

Please let me know how can i get my money back from freecharge.

Best,
Ashish

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Sir
I paid rs.515 to recharge my air-tel dth, but it could not recharge on 16 nov-18 at 19:22, recharge id igaetvxmyz. Kindly solve my recharge problem. I could not understand why it could not get recharge, clearly explain me the process and steps of recharge through free-charge, if it not recharge then will i get refund the paid amount.
Sir please solve my problem you will either recharge my air-tel dth account or refund the money.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Please note that I have first recharged my vodafone prepaid mobile [protected] with Rs 458 for recharge unlimited pack.
But I got a confirmation that the recharge has not been successfully done. I waited for few minutes. Then I tried again doing recharge Rs 458, it got successfully recharged and I got confirmation also for the same at time 5.59 pm 21/11/22018 with Order Id : FCVA[protected]. After few minutes the first recharge of Rs 458 has also got confirmed at time 6.00 pm 21/11/22018 with Order Id: FCVA[protected]. Now my concern is that both the recharge are for unlimited Pack.
Now Please if you could refund the first recharge of Rs 458 because second recharge successfully done at time 5.59 pm 21/11/22018 with Order Id: FCVA[protected] and first recharge done after few min with Order Id : FCVA[protected] . It would be really very appreciable. Your customer support number is always busy, that's why I am writing you this mail. Thanking you in anticipation.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Freecharge. Worst service worst customer service ever. First of all they blocked my account for no reason. For some security purpose within half an hour of making it. They ain't at all helpful in retrieving account. They asked my proof which i have provided in the i'd my kyc. I provided the one i have entered still they ain't unblocking it. It's ridiculous from their side. They just don't want to. And secondly n most importantly i have loaded money in thier wallet n they ain't returning back too in my bank account.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Respected sir,

I made a online transaction of CESC bill as on 19th nov 2018 from the freecharge app (freecharge.in). they deducted (two times for single transaction i.e. SB498800) the balance from my bank account. when i called them they are not attending properly. i mailed them then they replied that they deducted money will refund in 5-7 days but its more than 14 days and my issue is not solved.
my mobile no. is [protected]

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

2018 consumer complaints forum

If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Otherfreecharge payment technologies / freecharge.in transaction to load wallet got failed and amount deducted. Not refunded even after 15 days.
[resolved] freecharge payment technologies / freecharge.in — transaction to load
On 6/12/, 2018, i have added 399rupees to freecharge wallet but it has got failed. Then i tried again 2 times to add money to freecharge wallet. All 3 transaction got failed and amount has been deducted from my hsbc credit card only one time which is 250 rupees.
Then i tried with hdfc card to add 250 rupees to wallet which was successful.
But i didn't got refund from freecharge for those failed transaction in which amount has been deducted for one transaction. So i want 399rupees refund from freecharge.
I have attached screen shot of freecharge wallet and bank credit card statement. I have sent multiple mails to freecharge.
One of response from freecharge says that for 2 transaction freecharge didn't receive amount from bank and for remaining 1 failed transaction, 399rupees added to freecharge wallet on same day which is totally wrong. I have attached freecharge wallet statement in which 3 failed transaction are there and one successful transaction is there which is done from hdfc credit card. No refund has been added from freecharge for those failed transaction.
Kindly find attachment and do needful as i have tried a lot but every time freecharge customer care executive is not accepting my point. I have all the proof which i have attached here.

Please take note that 3 transaction which are done from hsbc credit card got failed. Amount deducted from hsbc credit card once.
One transaction in "transaction detail. Png" (Which is attached here) worth rupees 399on 6/12/2018 got successful which is done from hdfc credit card and it is proper.
So out of 3 failed transaction, 1 transaction against which 399 rupees deducted from hsbc card, i want refund for that one transaction.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Respected team,
My freecharge reg. Mob no. [protected]
My reg. Email id is [protected]@gmail.com. On 7 th december 2018 at about 11:30 pm i added 150 rs.in my wallet… A moment later when i was about to recharge my another mob. No. They signed out immediately and told me to login again… When i tried to login it showed account is disabled for security reasons.. Its my worth each penny… I contacted freecharge via mail as it foes not have a customer executive for any customer support… They were unable to provide me with any help… I read many reviews from different forums as many customers have lost a big sum on freecharge ewallet services… A big fraud gas been done with me… Please provide me with help so as i can atleast get my money back… And take required action against freecharge wallet… They dont have any right to disable a user account on the basis of their so called fraud type security reasons.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

Hi sir,

On 16th of december i have made an payment of rs 300.00.
This amount got deducted from my account but recharge didn't happen.
Out of series failed transactions in one transactions my account got
Deducted but recharge didn't happen.

Below are the list of failed transactions out of which for one order deduction has happened.

Order ids
Fcdw[protected], fcdw[protected], fcdw[protected], fcdw[protected], fcdw[protected] & fcdw[protected].

Kindly help me in refund.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I had recharged Rs.165 /- to get Airtel DTH services on 29.12.2018 and the recharge was successful and my account also has been debited and I am not getting DTH services.pLEASE NOTE THAT THE OPERATOR HAS NOT RECEIVED THE SAID PAYMENT .Kindly arrange to provide the service immediately.

+91 12 4433 0000

www.freecharge.in

Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India – 400051

I wanted that my idea mobile number to be recharged and i had done it for rs.87 through freecharge on 29.12.2018.I observed that the said amount has not been credited to my account and my outgoing call services have been suspended.Kindly look in to the matter and redress the issue immediately.