ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have requested ACT fibernet to reconnect my house in DSNR, Hyderabad in January 2021. I have also told them if I do not get the connection in 48 hours it would not help me. They took the request and said they will provide me connection in 72 hrs max. Then their installation team started calling up saying they do not have a junction box with free port. They were saying they need to put a new box somewhere and give me connection. I have then cancelled the re-connection request. The internet service was never provided to me in January 2021. Again in April 2021, i have tried to approach them and asked if they have resolved Junction box issue in my area. They said if I put a re-connection request they can connect. I put a request in 2nd April . They said they do not have a box, but will put a box at my premises and give discount as well..
When they have provided connection around 5th April, i have received invoice for April. This includes Rs 265.94 for January 2021. I have raised numerous service requests and have told them that in January I was never connected and never received internet service. Every time I have raised a complaint i was assured the issue will be resolved. But so far no luck. I have called finally on 30th April, explained that I wish to disconnect ACT Fibernet connection siting above issues. I was again assured this time this will be solved. Today i have received invoice for May also. When I was called by the billing team for payment they have sent me links saying this link will work for just April invoice amount and excluding January balance. It never worked even though I wanted to make payment to the April bill.. ACT Fibernet also have suspended my account April for 6 days siting non payment. Well.. I was trying to make the payment for the bill that I should legally pay. I have not received any discount for the electricity they are using and rent for holding their box at my place.
Considering all above fuss and realizing its just a way they play with their customers to make the money I have raised a request for disconnection.
Can you please help me removing the additional charges that was put on my inJanuary??

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have been ACT Fibernet customer for the past 3 to 4 years. For the past one week we have been visited by people who claim to be ACT employees to access the junction box available at my house. However I have not received calls formally informing about the same. There are two main issues regarding this.
1. This is a pandemic time and we can’t allow just anyone inside our house.
2. We don’t know what those people are capable of. We don’t even know if they are your employees. So security issue.

How do you expect us to allow some strangers during these extreme times. Despite us warning them about the same in a polite manner, those people do not seem to budge. They keep on harassing us continuously.

Either remove the junction box from our house or cancel the connection at the earliest. If this issue is not resolved then you are prompting me to take a legal route.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I’m using his service since 2 years. The start was good with no complaints. But since 6 months i have many connectivity issues and there no direct customer service until u wait on a hold calls of them for long time. Some time they only call you the next day after the complaint has been raised. Now i decided to change the broadband but i wanted to write up few line about this Act fiber and their service.
1. You have to start working on customer quick service and not on the next day. We are working from home and it needed to be resolved at the earliest.
2. You need to provide the details about how my data exhausted? I was happy with 300 GB you gave earlier and i don’t use all of it. But now your 500GB is been exhausted before end of the month. How can i work with exhausted date? Why do i need to buy extra data by giving more money? This part is so ridiculous.
3. In this competitive broadband services you need to be able to maintain the back end service and issue of your own not when i raise a complaint. It is your job of course !!

However i decided to change the service but want you to know issues you have at your end.

This is Pavan Katta
My Account No:[protected]

Good Bye!!

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

This is Srujan Reddy P,

ACT account:[protected]Reg Mobile: [protected])

I disconnected act connection on 29th of march due to my router issue which purchased from act with 2700/- after a month of my initial connection days .

In march 2021 month i have faced lots of connection issues, raised a couple of tickets respective to my act…i was paid for 150MBPS pack for year but i used to get speed of ~10mbps later after investigation by your site engineers they where told me that it is router issue. So they took away my C5 tp link router saying “router in warranty will replace the router” on ~26th March 2021 after that they have not replaced my router back. After 4 days of my patience I made disconnection request on 29th march.

Post after my disconnection:
Later I spoke to customer care regarding my router and my account balanace. They said you account balance was ~6548/- this will be refunded to your account(for the same account which I paid to yeary pack. After that for the router they said we will refund the router amount as well with the same account …after some days they said we can’t refund but will give you a new C5 router.

Till today every day I call customer care regarding this issues no resolution found from last 1 month ..i have raised many ACT tickets with help of ACT cutomer care.
Today after 1month also my two issues are not sorted out, 1 refund of my balance account 2 reversal of my C5 router or refund.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

No internet from morning there is no resulation from customer care and technical team, Very poor customer service

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

My name is Srinivasa Rao Tummala and my mobile number is[protected] and I am residing in D.No.54-14-4/18, , Plot No 212, Srinivasa Nagar Bank Colony, Vijayawada 520008, AndhraPradesh. and I am a Senior Citizen.(age 63)
I have ACT FIBER NET CONNECTION SINCE LONG TIME. six months back I have given a complaint that my internet connection was failed. after 2 days the ACT fiber net technician came to my house and told me that “a connection box should be installed in my house campus and should also have electrical connection and also he said that they will deduct Rs 50/- per month in the upcoming bill for using my home electricity. I agreed to that, Immediately they tightened the connection box and took electrical supply from my house. accordingly my internet connection comes. after 6 months i have received message for payment of Rs 4046/ without deducting Rs 300/-(ele charges Rs 50/-x6 months=total Rs300/-)
then everyday number of times i complain to the customer care centers but they could not give sufficient answer, and sent messages and voice messages that if i am not pay the entire bill amount the service of my net connection will be disconnected. From today they (ACT Fiber net)they are blocked my mobile calls also.when i called its display on my phone as “not respond time out” . I am ready to pay Rs 3,[protected]=3746)Kindly do the justice

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

SR[protected] was registered on 18-Mar-21 for the removal of junction box from the premises. After few days complaint was closed without my consent & box was not removed.
SR[protected] was registered again for the same request on 23-Mar-21 & this time it was closed without my consent on 27-Mar-21, of course, without removing the junction box.
SR[protected] was registered again for the same request on 05-Apr-21 & this time multiple promises with new ETA’s each time were made but ultimately ticket was closed on 09-Apr-21 without providing the resolution. I immediately reached out to customer care & got the SR[protected] Reopened on 09-Apr-21. Meanwhile, I also wrote to Nodal officer on 06-Apr-21& have been trying to get satisfactory response since then but unfortunately, in all these days, not even a single time I got call from ACT team to provide an update or to remove the junction box.

Yesterday, on 12-Apr-21, I have already requested for disconnection and ACT team is yet to respond on the same. I want my account to be disconnected & junction box and wiring to be removed, immediately.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

ACT Account no.[protected]

I had initiated a disconnection request on Apr17. I got a call from an ACT representative([protected]), on Apr 19, where I was subjected to totally unacceptable and rude questions as to why I moved to some other provider, I do not understand who gave the representative the rights to say things like that. It is the customer’s choice to switch to whatever service provider they want to at their discretion. Please advice your representatives to refrain from making some remarks on switching customers.

After the rude call, I called up another representative from ACT, to request them to remove the junction box, since my connection is already deactivated, I do not want to provide power supply to your junction box. Again no response.

I was told that ACT has “norms” which do not support refunds if disconnection is initiated in middle of the month. I am already incurring loss of close ~Rs.500, along with abusive words from your representative, I do not find any reason why I should endlessly wait for your staff to dismantle the junction box and power supply. I have “norms” not to support the same till end of this month since you have “norms” which do not allow you to refund.

I will go ahead and disconnect the power supply to the junction box, since I find it unnecessary to supply power to your junction box endlessly, when ACT does not even care to consider refund.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Received payment overdue and service suspension message with wrong billing details even though payment was done well in advance.Also, very poor customer support and nonresolution after repeated tickets raised.
Very disappointed with Act fibernet

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have raised the subjected issue today (15/04/2021) morning, SR has been raised and I got ticket confirmation. After that no response till 12 o clk. So I called Act Customer Service, they said this is port connectivity issue, Service Engineer Raj will come to my premises and resolve it at 3 pm. I have waited till 3, but no response again. So I called them again, they said that port has been connected and issue resolved. I just shocked. I didn’t get any response about ticket closure. I tried connecting internet, but still not working. I said that customer service executive that I still couldn’t connect internet, he said me to do some troubleshoot activity, but still no use. Then he said that we will raise this issue in high priority. Then I have waited till 4 o clk, still no response from them, so I checked act FAQ page and I got some Level 3 person mail id (abhishek.[protected]@actcorp.in), I mailed them, he also didn’t respond my mail till 5 o clk. So I called them again, they said the same troubleshoot activity to do, I declined and I asked them when it will resolve, he said within 2 hours. Im waiting still.

I am doing Work from home as Software Engineer. It made my day too bad and I got frustrated. Many escalation I got from my org.. This is very bad..

Act Internet is very good in my area. But this is not enough, service also should be good. But act service is very very very poor. No response from anyone either by mail or text even.