+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+91 44 6692 1455

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Sir/ madam,
I had made an online booking of ltc-80 tickets with the pnr z0jt6 (Web reference aibe[protected]. However the money (Rs. 56, 763/-) had been deducted and the ticket was found to be cancelled due to the website server not responding. The transaction id for hdfc bank netbanking is reference number[protected].
It is requested that the refund be processed at the earliest to enable me to make the reservation once again.
Regards
Hardeep singh

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+91 44 6692 1455

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I have booked Wheelchair Service for my Aunt, who was travelling from Ahmedabad to Toronto on Air India operated flight on 10th June 2019. They have not provided Wheelchair for my Aunt even after many time requested by her. Worst Airline Staff behaviour at Ahmedabad Airport. Even after booking the wheelchair request on their website and by customer care call centre, they didn’t provide the services and not even behaved like a human beings. Worst Airline and Worst Staff at Ahmedabad Airport

+91 11 2462 4075 [Helpdesk]

+91 22 2581 8515

+91 44 6692 1455

www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I had the below ticket with air india for my mel – del travel, booked from makemytrip.

I travelled on 8th dec melbourne to delhi. But for some reason had to stay there longer.
Hence i called air india in end of dec (25-28thdec) and got my ticket status changed to open (Which ur agent confirmed).

My ticket was in kept in open status till june.

20 days back i called up air india and the cust care executive is saying your ticket status is shown as refunded in our records so talk to ur booking agent (Makemytrip)

I called up makemytrip now and they are saying that since the change was done by airindia team, they can't help. But yes ticket status is shown as refunded and not open.

My questions –
1. When i requested for placing my ticket as open, why is it marked as refund?

2. Since my ticket was partially used already, you told me that tickets cannot be refunded or changed to other passengers, hence i opted for open.
Now how your records indicate it as refund?

3. If it was refunded, where was it refunded to? I haven't received any money back? Nor makemytrip (I confirmed with them)

4. Since you moved my ticket, i am sure you have the call logs. Please check the records and confirm what i requested and then got a verbal confirmation saying that your ticket has been changed.
Since it was a open and not date issued, no mail was sent out to me.

Talking to your team is a challenge. Atleast 40 min of hold time. Hence i am writing to you.

Hope this is a quicker way of getting logical answers to my questions.

I cant just go around incircles, calling you and then makemytrip everyday.
—
On this mail thread i have checked with makemytrip again and the answer i get is – ticket has been put on refund status by airindia so they can't help.

I am sure you can definitely check the call logs about this ticket – that i had with your agent in dec – wherein i requested for a open status (As he advised that my ticket can't be refunded or cancelled)

It's high time i am going back and forth on this issue.

Since it's an error from your end to put it into refund instead of open status, give me another ticket / voucher of same value to be used next time. But what am i hearing is that for rs 50, 000 worth of my ticket and booking i am not getting anything back… Neither refund nor ticket (As i always requested).

Requesting immediate action and response please.
Pnr h0yf0
E ticket 098-[protected]

Manisha. [protected]@gmail.com

Manisha